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Antech Diagnostics logo
Antech Diagnostics

Antech Diagnostics is one of the largest commercial veterinary diagnostic laboratories in the United States. The company is known to have a fast-paced work atmosphere with team mem

AIS Technical Support

Location

United States

Posted

37 days ago

Salary

$32 - $37 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

AIS Technical Support

Antech Diagnostics

Role Description Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems. - Provide professional and quality client service and data transfer expertise. - Responsible for customer software configuration for new clients. - Identify, troubleshoot and resolve connectivity problems that may cause image transfer interruptions including high level troubleshooting of all brands of DR, CR, CT, MRI, and ultrasound software. - Assist with final testing to ensure the solution is working before the support call is ended. - Complete software configuration for servers, acquisitions, and review work stations. - Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management. - Prioritize and complete work on schedule to meet client expectations. - Answer questions and assist others on team and in other areas as needed. - May manage escalated issues with other internal/external groups to ensure resolution. - Work with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions. - Assist AIS clients in improving image quality. - May be asked to participate in enterprise initiatives, special projects, and other duties as assigned. Qualifications - 2 years of veterinary technician experience or equivalent. - RVT/LVT Preferred. - Fluent in English. - A High School Diploma required, Associates in computer related preferred. - Typically 2 years of computer service experience helpful. Requirements - High quality interpersonal skills, with experience working with clients and maintaining good client relationships. - Computer-oriented aptitude required. - Identify, analyze and troubleshoot a wide range of complex technical computer and connectivity related problems effectively. - Deliver client support over the phone in a professional manner. - Learn and apply new technical knowledge quickly. - Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. - Attention to detail, organized with ability to multi-task. - Ability to work independently with minimal supervision and as part of a team. - Demonstrate sensitivity and respect for urgent matters. - Listen and communicate information to a wide variety of clients at all levels of skill. - Proven ability to identify, follow through, follow up, and resolve issues. - Ability to follow directions. Benefits - Paid Time Off & Holidays. - Medical, Dental, Vision (Multiple Plans Available). - Basic Life (Company Paid) & Supplemental Life. - Short and Long Term Disability (Company Paid). - Flexible Spending Accounts/Health Savings Accounts. - Paid Parental Leave. - 401(k) with company match. - Tuition/Continuing Education Reimbursement. - Life Assistance Program. - Pet Care Discounts.

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