Antech Diagnostics

Role Description The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services, In-house Diagnostics, Telemedicine offerings, and Imaging systems in partnership with Equipment Specialists, and other regional Mars Science and Diagnostic (“SDx”) offerings. The DSM will serve as an advisor, leader, and technical expert to support peer mentorships and will support colleagues/functions to develop sales tactics to expedite the closure of new business and renewals and resolve complicated customer issues. Essential Duties and Responsibilities - Create and implement territory coverage plans for optimal account coverage. - Conduct sales calls to promote, sell, and service existing and potential animal hospitals, veterinarians, and staff to achieve growth targets. - Increase the Diagnostic revenue growth for both Reference Lab, imaging, and In-house Diagnostics (IHD) equipment, tests, and services year over year through new account acquisition and existing account upgrades and development. - Independently advance sales to the closure of business contracts while seeking appropriate approvals per the sales operations process. - Create and implement a quarterly sales plan to achieve sales goals and objectives per the sales compensation plan. - Provide IHD and Reference Lab diagnostic product education, training, support, and service, including consultation at staff in-service and veterinarian seminars. - Identify customer needs, translate them to provide additional products and services, and provide customers with the best solution to their current practice needs. - Fiscally manage territory by controlling expenses, renewing and signing new contracts, and prospecting new business opportunities using strong prioritization. - Understand and apply understanding of the timeline for the sales process to demonstrate respect for client time by including thorough analysis in client meetings. - Build and maintain relationships with referral sources to establish a solid base of new business opportunities. - Cooperate and collaborate with Inside Sales Teams to secure leads and identify customer needs. - Share important insights and competitive market information to regional and senior leadership. - Learn and maintain competitive knowledge within the diagnostics and animal healthcare space. - Enhance overall customer experience by researching customers before in-person or virtual site visits allowing for tailored messages and anticipation of issues to reduce the number of contacts to close/renew business. - Demonstrate and believe in Antech's lab diagnostics services, IHD equipment, and Imaging systems as the best solution for veterinary practices’ diagnostic needs. - Coordinate daily support activities and customer activities at meetings as assigned. - Maintain Salesforce (CRM) customer and business data accurately and thoroughly. - Identify, target, and acquire new business opportunities. - Negotiate and implement mutually beneficial contractual relationships for customers and the company. - Adhere to typical pricing guidelines and seek exceptions only when they maintain mutuality. - Utilize approved sales collateral to support promotional and territorial needs. - Partner with cross-functional teams and internal resources to co-promote full portfolio of Antech services and products. - Collaborate with Equipment Account Managers and Regional Managers to identify critical opportunities where practitioners are ready to purchase the full diagnostic suite, including, but not limited to, IHD, Sound, AIS, and Reference Lab services. - Manage, maintain, and safeguard all company assets consistently and in compliance with administrative and reporting responsibilities. - Complete these and other job duties in accordance with the Five Principles of Mars and Antech’s Conduct and Ethics policies. - Provide product and lab diagnostic support and service, including consultation at staff in-services and veterinarian seminars. - Conduct quarterly business reviews (or as directed) for current clients. - Assist in establishing the company as the leader in animal lab diagnostics services, products and veterinary practice solutions, within SDX portfolio for the equine market. - Complete administrative duties as required, including timely, daily forecasting and updating of Antech CRM with all sales activities. Qualifications - Bachelors degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) preferred. - 3+ years of successful field sales experience. Experience in Veterinary Diagnostics and/or horse industry sales is preferred. - Demonstrable success in previous employment indicated by high level of sales performance with a track record of prospecting, pre-call planning and closing deals. - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. - Excellent interpersonal, communication, negotiation skills; team oriented; conceptual/consultative sales skills. - Proficient with Microsoft Office suite and CMS, such as Salesforce and ability to quickly learn new technologies used to support sales. Knowledge, Skills and Abilities - Strong sales and closing skills. - Strong verbal and written communication skills with the ability to influence and negotiate with clients and co-workers/peers. - Strong interpersonal skills and the ability to build strong client relationships and loyalty to Antech. - Must be professionally mature and able to adapt to independent and team-oriented environment. - Ability to close new business within short sales cycles. - Ability to execute sales strategies in a complex, multi-faceted, fast-paced environment. - Ability to train peers on the day-to-day sales processes and help them learn how to effectively use collateral, systems, and assets to close new business and renew business contracts. - Ability to use data to inform the leadership team of regional high-priority opportunities. - Ability to differentiate core business offerings to separate Antech Diagnostics from competitors’ offerings. - Must possess strong logic, reasoning skills, and a passion for the business with a strong drive to achieve results. - Must have the ability to plan for, prioritize, and execute multiple recurring and ad hoc tasks. - Strong computer and analytical skills with the ability to analyze and utilize client data to drive growth opportunities. - Must have the ability to work well under time constraints. - Must have the ability to take own initiative and work independently. - Must be able to communicate effectively and tactfully with all levels of the organization in person, on the phone, and over video conferencing technology. - Must have flexible and adaptable attitude to cope with fast-changing and complex environment. - Must be able to maintain confidentiality and use confidential information appropriately. - Must be able to organize and schedule work effectively and effectively adapt to changing priorities. - Must be insurable and must maintain a valid driver’s license. - Travel by vehicle or fly up to 60% of the time within assigned territory, including overnight travel. - Ability to drive up to 4 hours consecutively and overnight travel is required. Working Conditions - The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. - The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. - The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. - The associate is occasionally required to sit and stoop, bend, kneel, or crouch. - The associate must occasionally lift and/or move up to 15 pounds. - The associate will primarily work in a typical office environment or a remote home office. - The associate will also work in an environment where pets and specifically horses are present. - The noise level in the work environment is usually moderate. - The associate will be required to use a computer, spreadsheets, database management, email, video conferencing and the Internet. - The associate is frequently required to use a calculator; fax, copy machine, and phone system. - The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Benefits - Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. - Benefits eligibility is based on employment status. - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts

Role Description The Clinical Pathologist will diagnose disease and cause of death in companion and laboratory animals by examining body tissues, fluids, and hematologic specimens. - Describe and interpret cytologic preparations from fine needle aspirates, body fluids and hematologic specimens to determine the cause of disease or death in animals. - Prepare pathology narrative reports of cytologic, hematologic and clinical pathology data. - Dictate medical evaluations using Dragon and other dictating software. - Consult with Veterinarians about diseases detected in sample tissues and fluids based on test results and clinical findings through Skype, phone and email. - Participate in Pathology rounds bi-weekly. - Describe, interpret and generate reports for research samples in companion and laboratory animals, including cerebrospinal fluid, bone marrow aspirates and hematologic data. - Provide medical second opinions as requested by clients or from colleagues. - Describe and interpret histopathologic findings from bone marrow core biopsies. - Provide scientific and technical advice to laboratory staff and Veterinarians with regard to sample collection and submission. - Stay current on veterinary and medical practices through continuously reviewing journal publications, textbooks and attending continuing education conferences and seminars. - Participate in the Quality Control program. - Maintain proficiency in clinical diagnostic skills. - Assist in other duties relevant to Clinical Pathology and other lab services. - May be asked to participate in enterprise initiatives, special projects or other duties as assigned. Qualifications - Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent. - Diplomat of American College of Veterinary Pathologists. - Must be licensed to practice veterinary medicine in respective state. Requirements - Excellent written and verbal communication skills. - The ability to think outside the box, with a keen attention to detail. - Analytical and problem-solving skills. - Ability to prioritize. - Strong passion for helping people and animals. - Organized with the ability to multi-task in a fast-paced environment. - Previous experience in a lab environment a plus. - Proven ability to work effectively with clients and management is required. - The ability to work effectively remotely with minimal supervision. - Previous experience with Dragon software a plus. - Previous experience with Dicom viewers a plus. - Fluency in English. Benefits - Paid Time Off & Holidays. - Medical, Dental, Vision (Multiple Plans Available). - Basic Life (Company Paid) & Supplemental Life. - Short and Long Term Disability (Company Paid). - Flexible Spending Accounts/Health Savings Accounts. - Paid Parental Leave. - 401(k) with company match. - Tuition/Continuing Education Reimbursement. - Life Assistance Program. - Pet Care Discounts.

Role Description The Associate Relations Manager serves as a subject matter expert responsible for delivering consistent, proactive, and risk-informed Associate Relations support across the organization. This role partners with business leaders, P&O Business Partners, Legal, and Centers of Excellence to resolve workplace matters, strengthen leadership capability, and support a positive Associate experience. - Lead workplace investigations, provide consultation on performance management and corrective action strategies, manage Associate concerns, analyze workforce trends, and develop proactive solutions that mitigate organizational risk. - Leverage data, insights, and Associate feedback to identify trends, influence business decisions, and support a culture of fairness, accountability, and continuous improvement. Qualifications - Bachelor's degree in Human Resources, Business Administration, or related field preferred; equivalent combination of education and progressive HR experience considered. - 7+ years of progressive Human Resources experience preferred. - 5+ years specialized experience in Associate Relations, Employee Relations, workplace investigations, or related field. - Demonstrated experience independently advising leaders on Associate matters, workplace investigations, performance management, corrective actions, accommodations, and organizational risk. - Experience supporting multi-site, multi-state organizations required. - Experience utilizing data and workforce insights to identify trends and develop proactive solutions preferred. - HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred. - Advanced knowledge of Associate Relations practices, workplace investigations, employment laws, and risk mitigation. - Excellent communication, coaching, conflict resolution, and consultation skills. - Ability to operate effectively in a fast-paced and evolving environment. Requirements - Serve as a trusted advisor to leaders and P&O partners regarding Associate relations matters, workplace concerns, policy interpretation, and employment practices. - Provide guidance and recommendations on Associate situations while balancing Associate experience, day-to-day business objectives, compliance requirements, and organizational risk. - Coach leaders on effective performance management practices, documentation expectations, corrective action decisions, and Associate communication. - Support organizational change initiatives, restructures, workforce transitions, and other business initiatives by providing Associate relations expertise and risk assessment. - Partner cross-functionally with Legal, Compliance, Total Rewards, Leave Administration, Talent Acquisition, and other stakeholders to ensure aligned Associate solutions. - Independently lead complex, sensitive, and high-risk workplace investigations from inception to completion. - Conduct interviews and investigations, assess credibility, analyze information, prepare findings, and recommend appropriate actions. - Ensure investigations are conducted objectively, consistently, timely, and in accordance with company standards and applicable laws. - Identify root causes and recommend proactive solutions to address workplace trends and prevent recurrence. - Own Associate Relations consultation related to performance concerns, disciplinary action, performance improvement plans, and separations. - Review corrective action recommendations to ensure consistency, fairness, documentation quality, and risk mitigation. - Utilize data to advise interventions related to culture, leadership effectiveness, retention, and Associate experience. - Translate Associate relations data into actionable insights and recommendations for leaders. - Support development of dashboards, quarterly business reviews, and workforce risk reporting. - Identify themes related to culture, leadership effectiveness, Associate experience, and retention. - Support implementation and governance of Associate Relations policies, procedures, and resources. - Ensure consistent application of policies across multiple locations and jurisdictions. - Maintain knowledge of federal, state, provincial, and local employment laws and evolving workplace trends. - Develop and deliver training for leaders and P&O partners related to investigations, performance management, corrective action, respectful workplace expectations, Associate concerns, and documentation practices. Benefits - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts

Role Description The Director, Corporate Accounts - MVH, uses advanced consultative and strategic sales approach and tactics to grow penetration of Antech Diagnostics to Mars Veterinary Health customers. The Director will lead and develop sales professionals to develop and execute strategic account plans for MVH customers. This role promotes and delivers targeted solutions in order to retain/renew MVH customers, expand business with existing MVH customers, and win new MVH business. The Director is accountable for creating the strategy and implementation plan for promoting the strategic account business vision. This involves close collaboration with the Sales and Specialty Groups and developing appropriate sales support tools and internal standards and templates to ensure consistency of our value proposition in the marketplace and increase successful closing of sales opportunities. The Director must also understand operationally the functionalities of each business unit to expand Antech Diagnostic and Imaging share. The Director is also responsible for generating innovative and ongoing new business opportunities for MVH service areas and acceleration of product adoption. - Development of a Strategic Account Development Business Plan that supports new business growth objectives for all divisions of Antech Diagnostics (reference lab & in-house diagnostics), Antech Imaging Services, and Sound equipment, including specific sales strategy, objectives, and tactics. - Ability to network and partner with MVH leadership to identify growth opportunities and accelerate share by creation and execution of strategic and marketing initiatives. - Active pursuit of qualified and prioritized new business opportunities with support on closing of new business through reviewing presentations, participation in the sales pitch and providing knowledge transfer. - Liaising with superior to make decisions for MVH operational activities and set strategic goals. - Develop organic opportunities with existing customers and develop new business relationships with emerging customers. - Ongoing monitoring of the current market landscape for new business development-related opportunities and challenges. - Collaborate with Strategic Account Representative(s) and Field Sales teams to identify opportunities, create targeted campaigns to grow market share, and expand new business wins. - Coordination of proposal process, including document templates, standard text, quality assurance, and document management. - Management of broad Antech representation at select industry events. - Build and develop a highly engaged and skilled sales team with a can-do attitude while establishing a strong performance culture. - Provide coaching, mentorship, and guidance to help team members achieve individual and team goals. - Ensure regular sharing of best practices across the team to develop talent further and drive targeted outcomes. - Actively seek customer feedback to improve team skillsets and capabilities. - The Director, Corporate Accounts -MVH will also be assigned other duties and tasks as required occasionally. - Work with internal functional teams by attending zone and regional meetings to facilitate the understanding of corporate account opportunities for growth and standardization of offerings by the field team. Qualifications - Minimum 10 years experience in animal health sales, pharmaceutical sales, marketing, or biotechnology experience. - Minimum of 3 years of sales management with a proven track record of success preferred. - Minimum of 2 years’ national account and/or channel experience. - Strong preference for experience with MVH leadership and hospitals. - University Degree in Science or Management, post-graduate degree an asset. - Proven ability to network and develop new business relationships. - Proven track record with corporate veterinary practice groups, channel management or equivalent. Requirements - Strategic Thinking: Ability to assess various approaches to solve customer challenges and adapt to changing contexts. - Relationship Building: Ability to build and maintain strong customer relationships by understanding and addressing customer needs. - Negotiations: Expertise in high-level, high-stakes negotiation planning and execution; ability to forge win-win agreements while maintaining long-term, value-driven relationships. - Effective Communication: Effective written, oral, and visual (PPT) communication skills. Excellent interpersonal skills. - Priority-Setting: Ability to organize and prioritize effectively for the team based on business objectives. - Organizational Agility: Ability to navigate matrixed organizations and cross-functional teams effectively. - Analytical Capability: Ability to utilize data and understand complex financial models to support deal development. - Leadership: Demonstrated strength in leadership, coaching and developing others to perform to their fullest potential. Travel - Will there be notable travel in this position? Yes, up to 50% of time. Benefits - Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. - Benefits eligibility is based on employment status. - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts

Title: AIS Radiologist (Remote) Location: California Remote Loc Job Description: We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. This position remotely interprets digital radiographs , ultrasound, magnetic resonance imaging (MRI), computed tomography (CT), and other diagnostic images, and provides evaluations for use by veterinarians in the clinical treatment of their patients. The Target starting pay range for this position at full-time status is $175,000 - $250,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training, and budget. Currently, our preference is for qualified candidates with open night and weekend availability in their time zone. Essential Duties and Responsibilities - Remotely reviewing, evaluating and interpreting radiographs, ultrasound, MRI, CT, and other diagnostic images submitted digitally - Dictating diagnostic imaging reports using voice dictation software - Collaborative communications with colleagues through the AIS chat group. - Consulting with clients and other veterinary professionals through phone, email, Zoom, MS Teams and other forms of communication - Interact with AIS technical support and other personnel - Be involved in regular AIS clinic rounds, journal club, employee meetings and professional enrichment which may be held in person or in on-line formats - Participate in ACVR continuing education (CE) as well as other applicable CE events - Participate in various quality control programs - Maintain proficiency in clinical diagnostic skills and remain current on new theories, diagnostic approaches, and available treatments in the veterinary industry - Assist in other duties relevant to veterinary teleradiology - May be asked to participate in enterprise initiatives, special projects, and other duties as assigned We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values. Education and Experience - Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent - Diplomat of American College of Veterinary Radiology (ACVR) or European College of Veterinary Diagnostic Imaging (EVDI) - Expertise interpreting radiographs, ultrasound, computed tomography, magnetic resonance imaging and nuclear medicine - Must be licensed to practice veterinary medicine in respective state - Fluency in the English language Education and Experience - Excellent written and verbal communication skills. - A strong commitment to practicing the highest standards of medical quality while upholding the veterinary code of ethics. - The ability to think outside the box, with a keen attention to detail. - Analytical and problem solving skills - Ability to prioritize - Strong passion for helping people and animals - Organized with the ability to multi-task in a fast paced environment - Proven ability to work effectively within a team, with clients, and with management is required - The ability to work effectively remotely with minimal supervision About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Benefits Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligiblity is based on employment status. - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts Commitment to Equal Employer Opportunities We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

Title: Field Education Specialist, Ultrasound Location: Remote - IL Full time Job requisition id R-230291 Job Description: We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Work Type: Field Based/ Remote The Target Pay Range for this position is $71,000 - $89,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. Job Purpose/Overview The role of the Field Education Specialist, Ultrasound is to enhance the customer education experience by providing a high level of customer service and educational opportunities on including but not limited to: post sale onsite installation and education through applications training and veterinary scanning techniques; attend industry wet labs, tradeshows and complete product demonstrations in collaboration with the Sales Team; Serve as a lab instructor at Sound’s Academy of Veterinary Imaging to supplement and enhance the didactic portion of introductory education courses through hands on training. This team of ultrasound educators provide an essential and comprehensive ultrasound education to Veterinarians, Veterinary Technicians and Sonographers who in turn implement learned techniques within their own practices. Essential Duties and Responsibilities - Schedule ultrasound applications training process with customer - Design onsite apps training specific to customer needs - Deliver comprehensive applications training for entry level Ultrasound products offered by Sound. - Drive communication with Account Manager and DR Field Applications Specialist pre and post training - Connect ultrasound equipment to customers PACS, HIS and Telemedicine services - Customize entry level Ultrasound products to suit customer needs (presets, annotations, measurements) - Instruct on basic ultrasound physics and scanning techniques (probe handling, scanning planes, image orientation) - Instruct on veterinary imaging techniques for completing an abdominal ultrasound exam - Discuss uses for ultrasound in patient evaluation and treatment plan - Instruct on basic measurements necessary for obtaining diagnostic information - Provide applications (knobology) training for entry level Ultrasound products offered by Sound. - Optimize entry level Ultrasound products to suit student needs in lab environment - Set up for and clean up following labs - Handle laboratory animals (walking, feeding, transporting) - Ongoing educational feedback, as need on advanced system uses - Manage required reports, expenses, travel arrangements, and clerical reporting of tasks - Perform other duties as assigned Education and Experience - RDMS/RVT/RCMS, LVT, licensure strongly encouraged - BS/BA degree in related field or equivalent experience - Abdominal and Cardiac veterinary sonographer - Comprehensive knowledge of entry level Sound Imaging Ultrasound systems - Ability to provide clear instructions in an educational format; written and didactic. - Must possess good interpersonal skills with a customer service-oriented attitude - Intermediate computer skills required, including but not limited to: - Knowledge of basic computer networks and components required - Knowledge of all Microsoft office applications required - Knowledge of Medical image/video formats and storage methods - Knowledge of video conferencing applications Knowledge, Skills and Abilities - Must have strong planning & organizational skills with good attention to detail - Ability to handle many tasks at once including heavy phone and email volume - Knowledge of veterinary anatomy and ultrasound uses in patient treatment and evaluation - Knowledge of ultrasound physics and ability to explain - Ability to follow through and resolve issues - Ability to work independently with minimal supervision - Previous veterinary medicine background preferred - Prior customer service, ultrasound applications, teaching/education experiences a plus Travel Will there be notable travel in this position? Yes Percent of time: 90% Working Conditions The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Benefits Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligiblity is based on employment status. - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts Commitment to Equal Employer Opportunities We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Role Description The Internal Medicine Consultant serves as a trusted peer resource for veterinary clients, offering accurate and timely medical consultation grounded in professional expertise and genuine collegial support. The scope of consultation encompasses all areas of small animal internal medicine, with emphasis on diagnostic reasoning, test selection and interpretation, treatment planning, monitoring, and disease prevention in dogs and cats. Duties and Responsibilities - Deliver peer-to-peer medical consultation to veterinary clients with professionalism, warmth, and genuine empathy — providing expert guidance on laboratory result interpretation, test selection, and case management. - Develop and maintain superior knowledge of all offerings and services, including proprietary testing and in-house diagnostics. - Cultivate and strengthen collegial rapport with clients throughout the consultation process. - Contribute actively to team culture by supporting colleagues, sharing clinical knowledge, and participating in the development of internal learning materials and resources. - Support consultation services and collaborate across departments as needed. - Attend consultant meetings and continuing education seminars. - Participate in special projects or contribute to the creation or delivery of client support materials as opportunities arise. Qualifications - Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent with active license in the state or province in which you reside. - Residency trained and board-certified in Small Animal Internal Medicine (ACVIM or ECVIM). - Minimum 5 years clinical experience after completing board certification. - Fluency in English, both spoken and written, is a plus. - Bilingualism (specifically fluency in French, both spoken and written) is a plus. Requirements - Outstanding verbal communication skills in both phone and in-person settings, encompassing active listening and thoughtful questioning. - Excellent written communication skills across all professional formats and contexts. - Consistent, professional communication with colleagues across teams and departments. - An unwavering commitment to medical excellence, demonstrated through active engagement with emerging literature and consensus guidelines. - Ability to translate knowledge into practical, client-centered guidance. - A proactive, self-directed approach to learning and knowledge retention. - Genuine enthusiasm for learning and integrating new medical and clinical information. - Intellectual curiosity and a genuine growth mindset. - Proactive problem-solver with the ability to recognize opportunities and develop practical recommendations. - Technological fluency across multiple IT platforms. - Highly organized with the ability to prioritize and multi-task in a fast-paced environment. - Self-directed and productive in a remote work setting, requiring minimal supervision. Working Conditions This is a remote position performed from a home office environment. Physical requirements include extended periods of computer-based work and the manual dexterity required for keyboarding, as well as the ability to communicate verbally by phone and video. A reliable high-speed internet connection and comfort across multiple current and evolving technology platforms are required. Preference will be given to candidates available for a full-time 40-hour schedule on the days and hours as offered. Candidates interested in fewer than 40 hours per week are equally encouraged to apply.

Role Description The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs. Essential Duties and Responsibilities - Provides superior customer service and remains solution driven with all customers and/or customer concerns. - Provide phone coverage within the queue. - Handles customer issues, as needed, to ensure quality customer service. - Effectively uses multiple software systems to service accounts, including but not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite. - Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories. - Investigates customer issues and finds appropriate solutions. - Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested. - Manages appropriate distributor relationships and other partnerships. - Updates data in Salesforce.com and sets up new accounts. - Communicates potential sales opportunities via leads to appropriate teams. - Other duties as assigned. Qualifications - High school diploma required. - Associates degree in business or veterinary related field, or equivalent related experience preferred. - Minimum of 2 years’ experience in call center environment is preferred. - Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred. Knowledge, Skills and Abilities - Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions. - Strong organizational skills and attention to detail. - Demonstrated ability to approach problems and find appropriate solutions. - Ability to work effectively in a team environment. - Ability to adapt and be flexible in a variety of situations. - Displays strong oral and written communication, especially over the telephone, with both internally and externally customers. - Accurate and efficient data entry skills. - Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required. - Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred. - Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team. Working Conditions - The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. - The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. - The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. - The associate is occasionally required to sit and stoop, bend, kneel, or crouch. - The associate must occasionally lift and/or move up to 15 pounds. - The associate will primarily work in a typical office environment or a remote home office. - The noise level in the work environment is usually moderate. - The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. - The associate is frequently required to use a calculator; fax, copy machine, and phone system. - The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. - Environment where pets are present. Benefits - Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. - Benefits eligibility is based on employment status. - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts

Role Description This fully remote DVM role focuses on the review, interpretation, and reporting of PennHIP radiographs to support the evaluation of canine hip quality and joint health. Responsibilities include: - Assessing radiographic image quality and positioning. - Interpreting hip imaging studies for evidence of hip laxity and degenerative joint disease. - Calculating distraction index measurements. - Validating AI-assisted measurements for clinical accuracy. - Preparing detailed diagnostic imaging reports. - Evaluating veterinarian proficiency submissions. - Maintaining accurate breed registry and database records. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Evaluate PennHIP radiographs for adequate quality and proper positioning. Training covering specific PennHIP set-up and scoring details will be provided virtually. - Perform routine interpretation of radiographs (hip-extended, compression, and distraction views) for clinical assessment of hip quality, including assessment of coxofemoral degenerative joint disease (DJD). - Analyze and coordinate hand-calculated distraction index measurements with those generated by artificial intelligence tools to arrive at the most reliable and rapid measures of hip laxity. - Generate comprehensive and accurate diagnostic imaging reports for all PennHIP cases using the PennHIP reporting software. - Evaluate a specified set of radiographs from 3 separate dogs to determine the proficiency of new PennHIP veterinarians in general practice. - Communicate directly with submitting clinics regarding inadequate radiographic technique and provide constructive suggestions for correction. - Discuss complex cases with staff radiologists as needed, specifically for abnormalities falling outside of standard DJD or hip joint laxity. - Communicate with referring veterinarians to provide case updates or gather necessary clinical context. - Interact with technical support to resolve questions or concerns regarding case submissions, client data, or patient information. - Meet regularly with the PennHIP Director, Gail Smith, for scheduling matters and guidance on unusual or complex cases. - Accurately enter all PennHIP data into the appropriate breed-specific registries. - Ensure the overall database remains up-to-date, organized, and strictly accurate at all times. Qualifications - Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent. Requirements - Prior experience in orthopedics or diagnostic imaging highly preferred. - Excellent written and verbal communication skills for interacting with veterinary professionals. - High level of comfort using diagnostic software and database entry systems. - Ability to work independently and manage time effectively in a fully remote environment. Benefits - This is a contractor role with flexible scheduling options, including part-time, full-time, and weekend shift availability. - Compensation is provided on a per-case commission basis.

Role Description The Manager of Support Technology & AI delivers on the Antech Customer Service vision of unwavering commitment to empathetic and caring veterinary diagnostic support through the strategic orchestration of world-class technology. Reporting to the Director of Support Enablement, this role is the technical heartbeat of our customer-facing infrastructure, responsible for the architecture, logic, and continuous evolution of the NICE CXone MPower Suite, Splashtop remote desktop, and the integration of Agentic AI solutions. This individual works at the intersection of technical engineering and operational excellence, ensuring our communication systems are as compassionate as they are efficient. The Manager will collaborate with leaders across the Antech Organization to transform complex data into "Stand-Out Moments" for our veterinary partners. By leveraging advanced Studio scripting, AI-driven data, and seamless CRM integrations, they empower our frontline associates with the tools needed to provide industry-leading diagnostic support. This role focuses on building a future-ready support ecosystem that prioritizes the human experience, driving associate engagement and customer retention through technical innovation. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related technical field. - 3–5 years of experience in Contact Center as a Service (CCaaS) administration. - Proven experience with NICE CXOne Studio Scripting is required. - Experience with the MPower Suite (Enlighten AI, WFM, Analytics) is highly preferred. - Experience or a strong aptitude for implementing AI agents, LLMs, or automated workflows within a customer service environment. - Knowledge of laboratory procedures or veterinary workflow is a plus. Requirements - Lead the technical administration of the NICE CXone environment. - Design, write, and maintain complex Studio Scripts to optimize call routing, IVR logic, data orchestration, and agent workflows. - Act as the primary Project Manager for the implementation of Agentic AI and automated support agents. - Collaborate with the Quality Team to leverage AI-driven analytics to identify coaching trends and improve CSAT/QA scores. - Serve as the technical "translator" between the Support Enablement department and the IT/Network teams. - Analyze traffic patterns and system utilization data to recommend improvements for agent productivity and reduced customer effort. - Maintain rigorous documentation of all system configurations, script logic, and AI prompt libraries. - Work closely with the VP of Customer Support to manage the relationship and technical roadmap with CX technology vendors and consultants. Benefits - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts