• Own client relationships end-to-end - serve as the primary contact for senior stakeholders (including C-suite), lead all meetings and presentations, manage expectations, and build lasting trust. • Drive marketplace strategy - develop annual brand strategies, marketing and promotional plans, and supply chain recommendations. • Identify new workstreams and upsell opportunities proactively. • Execute and manage cross-functional delivery - coordinate with media, retail, creative, and sales teams to ensure projects are delivered on time and to a high standard. • Own reporting, recaps, and action items. • Stay ahead of the platform - monitor Amazon and marketplace updates, communicate relevant changes to clients, and translate new opportunities into actionable recommendations. • Contribute to agency growth - support new business pitches, develop internal best practices and SOPs, contribute to agency thought leadership, and run onboarding/training sessions as needed.

Role Description Strengthening and empowering all of the communities we serve. Do you thrive when working with a team to move fast, executing on new ideas that lead to winning outcomes? Are you motivated by playing a key role within a growing organization? If this sounds like you, join our team as a Sr. Account Manager and work with top accounts, cultivating client relationships, developing innovative strategies, and implementing digital advertising campaign plans. This is a remote-based position, working primarily from your home office, with a preference for candidates to be based in NY, NJ, Chicago, IL or the metro Washington, DC and surrounding areas. Compensation for this position is comprised of a base salary plus incentive compensation. This base salary range is $70,000 - $90,000 per year. Additional incentives bring total potential compensation to $84,000 - $108,000 per year. What you'll be doing: - Build strategic digital campaigns that are innovative, sophisticated, measurable, and actionable. - Collaborate with colleagues in proposal development and client plan development and execution. - Deliver innovative, creative work to clients by developing strategies to: - move our targets and advance our client outcomes and goals - use current tactics in audience segmentation - incorporate data analysis to drive online advertising strategies - drive audience engagement across social media, online, digital, video, email, web, and mobile platforms - Deliver exceptional digital performance for our clients by expertly managing complex campaigns. - Develop and manage relationships with client accounts, understanding clients' advertising priorities and strategies and ensuring that advertising clients have comprehensive support and service after the close of the sale. - Develop presentations and reports for client meetings and lead client-facing meetings and presentations. Qualifications - Bachelor's degree or equivalent work experience. - Minimum 5 years of relevant digital outreach and marketing agency experience. - Proficiency in developing and managing integrated digital marketing campaigns using research, segmentation, and modeling for a variety of clients, including management of media plans and day-to-day relationships with clients and vendors. - Fluency with key advertising platforms including, but not limited to, Facebook, Instagram, Google Ads, YouTube, Twitter, and LinkedIn and comfort navigating CRMs with a passion for testing new features and technologies. - Experience translating highly technical information into presentable and digestible formats that educate and enlighten non-technical internal and external stakeholders. - Development of short- and long-term digital advertising campaigns, execution and leverage of data and analytics to optimize and improve results. - Demonstrated project management experience, working on multichannel digital advertising campaigns with special attention to understanding campaign performance, and reporting results to align with goals. - Ability to manage multiple projects and work under tight deadlines with outstanding organizational skills and a drive for results. - Assertive, goal-oriented, hardworking, and self-motivated. - Ability to proactively troubleshoot and find creative solutions. - Self-starter with a passion for digital advertising and client service. - Strong team player with experience collaborating across departments and levels. - Experience using project management software like Asana or Basecamp to drive project schedules and outcomes. - Experience with Salesforce.com preferred.

Role Description The Account Manager owns the success of both the client and the Virtual Assistant (VA). You’ll sit at the center of operations: coordinating VA onboarding, timekeeping, performance management, and managing client relationships, reporting, and expansion opportunities. This is a mix of client success, people operations, and light project management. You’ll work closely with clients, VAs, and internal leadership to keep accounts healthy, prevent churn, and grow revenue. Key Responsibilities - VA Management & Operations - Lead VA onboarding calls: explain tools, timekeeping, payroll, expectations, and support structure. - Monitor attendance and productivity via Hubstaff and internal trackers. - Review and approve VA timesheets each cutoff; coordinate with payroll and billing to avoid discrepancies. - Run structured VA 1:1s (weekly at start, then bi-weekly/monthly). - Detect early retention risks and implement corrective plans. - Conduct performance reviews (90-day, 6-month, annual) with client input. - Client Relationship Management - Act as the primary point of contact for assigned US-based clients. - Lead kickoff calls for new placements (goals, KPIs, communication cadence, tools). - Manage client requests (schedule changes, performance concerns, billing questions, additional roles). - Prepare and deliver weekly/monthly client reports (hours, KPIs, highlights). - Run MBRs/QBRs to review performance and align on strategy. - Monitor account health and execute recovery plans for at-risk clients. - Billing, Reporting & Account Expansion - Ensure Hubstaff hours and contracted rates align with invoices. - Maintain clean CRM records (HubSpot preferred). - Identify expansion opportunities (additional VAs, upgraded roles, add-on services). - Collaborate with Recruitment and Sales to scope new roles accurately. - Operations & Process Improvement - Contribute to improving timekeeping, reporting, and client workflows. - Create and refine SOPs related to AM and VA operations. - Provide structured feedback from clients and VAs to leadership. Qualifications - 3+ years in Account Management, Client Success, Operations, or Team Lead roles. - Experience working with US-based clients. - Strong written and verbal English (near-native fluency required). - Experience managing remote teams and coordinating timekeeping and performance. - Highly organized and comfortable managing multiple accounts simultaneously. - Data-driven and able to interpret reports and act on insights. - Strong conflict resolution and de-escalation skills. Preferred - Based in LATAM (Mexico, Colombia, Argentina, Brazil, etc.). - Experience in BPO, staffing, outsourcing, or remote team environments. - Spanish-English bilingual is a plus (not required). - Experience with HubSpot, Hubstaff, ClickUp, and Google Workspace. Work Schedule - Full-time, remote. - Must overlap significantly with US business hours (EST/CST preferred). - Flexibility for client meetings and QBRs. Company Description We are a fast-growing virtual assistant company that supports small-to-medium businesses across the US. We pride ourselves on operational excellence, proactive communication, and high-performance remote teams. Join us in shaping a world-class support ecosystem from the ground up.

Role Description The Director of Account Management’s primary duty is a trusted advisor to the client and possesses strong business management skills. This individual is responsible for overseeing all client accounts, leading and mentoring the account management team, and driving organic and new business growth. In this role, you will maintain strategic relationships and help to guide our clients with the knowledge and solutions appropriate for their business, industry and trends, while maintaining overall client satisfaction and collaborating with key team members across various disciplines to deliver the highest quality of service every day. - Develop and manage talent: Identify the skills and performance criteria necessary for Account Management team member success and manage staff to meet and exceed these standards. - In coordination with the VP of Client Services, assist in creating career-building development plans for staff. - Coach and mentor Account Management team members by observing and providing feedback in order to foster development and success of individuals. - Establish departmental goals for service delivery measured through key performance indicators (KPI’s). - Evaluate team’s performance against the KPI’s and intervene with management direction to assist account management team meet and exceed goals. - Develop and ensure that the Account Management department standards, methods, and process and procedures for client service are followed. - Partner with leadership to create policies and procedures for the Account Management team to follow. - Revise policies and procedures based upon root cause analysis of issues to prevent recurrence. - Identify and implement key initiatives and assist in planning how significant new initiatives are rolled out to our clients and internal teams. - Identify operational efficiency opportunities and provide business requirements to assist in the evaluation of the impact of these suggestions. - Ensure that Account Management team adheres and complies to all SOC Audit Guidelines and Requirements. - Effectively communicate, manage and approve all department PTO Policy, Compensation, and Performance Management for the Account Management team. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualifications - Entrepreneurial attitude coupled with strong business acumen. - Capability to efficiently complete tasks in a fast-paced environment. - Must demonstrate strong negotiation and communication skills and excel under pressure. - Experience preparing and interpreting reports. - Excellent written, verbal and presentation skills. - Ability to manage multiple clients and deliverables simultaneously in a high energetic/fast paced environment. - Desire to take ownership of all clients’ issues and concerns, deliver great client service and communicate timely and effectively. - Flexibility to work collaboratively with co-workers and outside consultants. - Be proactive and remain current with pharmacy and industry initiatives to keep the client ahead of the curve. - Ability to travel and present to clients, as required. Requirements - Bachelor’s Degree in Communications, Marketing, Business, Finance, or equivalent. - 10+ years of direct client/account management experience; Healthcare or PBM experience a plus. - At least 3 years managerial experience leading a similar or like function. - Proficiency in Microsoft Office suite required. Benefits - Medical, Dental, Vision insurance. - Disability and Life insurance. - Employee Assistance Program. - Remote work options. - Generous Paid-Time Off. - Annual Reviews and Development Plans. - Retirement Plan with company match immediately 100% vested.