Role Description The SMB Sales & Renewals Specialist role combines full-cycle sales of inbound leads with ongoing retention and growth of existing customers. This position requires a sales-minded, results-driven professional who can build strong relationships from first contact through qualification and throughout the customer lifecycle. Success will be measured by both the individual's ability to qualify and convert inbound leads while also retaining and growing existing customers. - Manage and convert inbound leads: - Ensure timely response to inbound requests by contacting prospects via email, phone, and social media in order to qualify and close new sales opportunities. - Enterprise Sales and Account Management Hand-off: - Ensuring non-SMB leads and accounts are properly handed off to the Enterprise sales or Account Management team. - Maintain and Grow the Customer Base: - Proactively manage your assigned book of business. - Prioritize and generate meaningful engagements with your customers in order to retain revenue and identify expansion opportunities. - Field Inquiries to Advance Sales: - Serve as a primary point of contact for customer questions related to Pipl, removing friction in the sales cycle and advancing renewals, upsells, and new business conversations. - Product Expertise: - Present Pipl’s product offerings to potential clients and recommend the best solutions based on customer needs. - Understand Customer Usage: - Review customer data and usage insights to identify renewal risks and expansion opportunities. - Enable Sales Efficiency: - Develop and document workflows, content, and best practices that streamline new customer onboarding, reduce friction in the sales cycle, and provide the sales team with accurate, accessible customer information. - CRM Management: - Accurately track all leads, accounts, and opportunities in the CRM. - Results & Performance: - Work toward and exceed monthly and quarterly revenue goals while maintaining best-in-class customer satisfaction throughout the sales process. Qualifications - A strong curiosity to understand customers’ business problems, use cases, and objectives, and translate them into sales, retention, and expansion opportunities. - Bachelor’s degree in business or related field, or equivalent experience in sales, marketing, customer success, or another customer-facing role. - At least 2-3 years of experience in sales, lead qualification, or customer success in Fraud, Payment, or Identity-related SaaS. - Clear, engaging, and professional communicator across phone, video, email, and written channels, with strong interpersonal skills. - Exceptional attention to detail with strong organizational and time management skills to manage renewal timelines, track pipeline activities, and support accurate forecasting. - Proven ability to manage multiple priorities, including inbound inquiries, prospecting efforts, renewal cycles, and upsell initiatives. - Strong ability to take initiative, follow up consistently, and drive opportunities forward with persistence and professionalism. - Considerable relationship-building skills with the ability to develop trust, communicate persuasively, and influence customer decisions throughout the sales and renewal process. Requirements - Familiar with Salesforce CRM, Lead generation tools (ex. LI Sales Navigator), and Outbound Engagement platforms (ex. Apollo, Outreach). Company Description

Job DetailsJob Location: Louisville - Louisville, KY 40204Education Level: NoneJob Category: SalesCMI INC- Designs, manufactures, and sells breath alcohol analysis equipment marketed worldwide for law enforcement and other industries. The Technical Sales Lead - PBT (Preliminary Breath Tester) is responsible for leading and managing all sales activities within an assigned territory for breath alcohol testing instrumentation used by law enforcement agencies. This role focuses on driving revenue growth, building long-term customer relationships, and expanding market presence through strategic sales planning, technical product knowledge, and consultative selling. The ideal candidate will work closely with law enforcement agencies, government organizations, and related professionals to provide reliable alcohol testing solutions that support public safety initiatives. This is a REMOTE position. Key Responsibilities 1. Promote, demonstrate, and sell handheld breath alcohol testing instruments and related products to law enforcement agencies and government organizations within an assigned territory. 2. Identify and pursue new sales opportunities through prospecting, networking, and business development initiatives. 3. Research and monitor government funding sources, grants, and procurement processes relevant to law enforcement equipment purchases. 4. Develop a deep understanding of customer needs, agency specifications, and compliance requirements to recommend appropriate product solutions. 5. Prepare accurate quotes, bids, and proposals while managing the full sales cycle from initial contact through closing. 6. Attend trade shows, industry conferences, and professional events to strengthen customer relationships and generate new business opportunities. 7. Maintain and grow existing customer accounts by building trusted relationships with police officers, forensic specialists, DUI program coordinators, and other law enforcement personnel. 8. Collaborate with internal teams including engineering, manufacturing, service, and customer support to ensure high-quality product delivery and customer satisfaction. 9. Maintain expert-level knowledge of company products, industry regulations, and competitor technologies. 10. Conduct product demonstrations, technical training sessions, and educational presentations for customers and stakeholders. 11. Develop sales forecasts and strategic territory plans while providing regular sales activity reports and updates to leadership. Qualifications Minimum of three years direct sales experience Track record of working independently to execute sales and sales support in a multiply state territory. Record of achieving short and long term revenue and profitability goals. Previous history of establishing and building effective relationships with a diverse group of key decision makers. Communicate (oral and written) professionally and effectively to internal and external customers. Travel up to 60%. Previous experience with government or quasi-government procurement processes including opportunity and funding identification, product specification, product approval and/or competitive bid processes. Prior experience selling into breath alcohol, drugs of abuse, forensics, medical device, clinical laboratory or related markets is a plus. Benefits Benefits are available on the first day of employment. Company-sponsored life and short-term disability insurance. Comprehensive health, dental, and vision insurance. Health Savings Account when paired with a high deductible medical plan. 401k retirement savings plan with an employer match of up to 4%. 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements. Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays. Tuition reimbursement for pre-approved courses. Climate-controlled work environment. Consistent weekday schedules provide exceptional work-life balance.

🌱 Auf der Suche nach einer beruflichen Herausforderung als Key Account Manager mit echtem Impact für Gesellschaft & Klima? Du hast Erfahrung im Vertrieb mit öffentlichen Auftraggebern und weißt, dass Sales im Public Sector einen langen Atem braucht? Please read on! Der Arbeitgeber ist ein Smart City Unternehmen mit der Mission, den CO₂ Ausstoß auf der letzten Meile von Paketzustellungen zu reduzieren. Wie? Als Marktführer betreibt das Unternehmen das größte anbieterneutrale Smart Locker Netzwerk im deutschsprachigen Raum. 🙏 Win win Szenario: Höhere Lebensqualität & Flexibilität für Bewohner:innen UND Entlastung für Städte, Kommunen und Infrastrukturpartner. Werde Teil der Mission Baue das Netzwerk im Süden Deutschlands aktiv mit auf und gewinne neue Partner im öffentlichen Bereich. Deine Benefits - Attraktives Gehalt mit zusätzlichem Bonusmodell und ungedeckelter Provision - 100 % Remote Arbeit innerhalb Süddeutschlands mit hoher Flexibilität - Firmenwagen zur privaten Nutzung sowie für deine Außendiensttermine - Workation Möglichkeit bis zu 30 Tage pro Jahr innerhalb der EU - Work Life Balance UND Eigenverantwortung: Flexible Arbeitszeiten und selbstständige Organisation deiner Woche - Startup Spirit, flache Hierarchien und direkter Austausch mit Entscheidern - Ein wachsendes Sales Team mit klarer Mission und starkem Zusammenhalt - Strukturiertes Onboarding inklusive Buddy aus dem bestehenden Team - Weiterbildungsmöglichkeiten und Entwicklungsperspektiven - EGYM Wellpass, Bikeleasing, Klimaticket und weitere Benefits - Ein sicherer Arbeitsplatz in einem stark wachsenden Unternehmen mit nachhaltiger Vision - 🎁 Du wünschst dir einen Benefit, der hier nicht aufgeführt ist? Dieser Arbeitgeber ist offen für deine Wünsche Deine Aufgaben als Key Account Manager Du bist verantwortlich für den Aufbau und die Weiterentwicklung von Partnerschaften im öffentlichen Bereich. 🔍 Das bedeutet konkret: - Identifikation und Akquise neuer Standortpartner wie Städte, Gemeinden oder Verkehrsbetriebe - Betreuung und strategische Weiterentwicklung bestehender Key Accounts - Verantwortung für den gesamten Sales Zyklus von der ersten Kontaktaufnahme bis zum Vertragsabschluss - Arbeit mit Ausschreibungen und komplexen Entscheidungsprozessen im Public Sector - Koordination und Begleitung der Implementierung neuer Standorte - Teilnahme an regionalen Branchenveranstaltungen, Messen und Konferenzen - Enge Zusammenarbeit mit internen Teams zur erfolgreichen Umsetzung der Projekte Dein Profil - Abgeschlossene kaufmännische Ausbildung, Studium oder eine vergleichbare Qualifikation - Mehrjährige Erfahrung im B2B Vertrieb, idealerweise im Key Account Management - Erfahrung im Public Sector Vertrieb oder im Umgang mit öffentlichen Auftraggebern - Einen Wohnort in einer Großstadt in Süddeutschland und Führerschein Klasse B - Verständnis für lange Sales Zyklen und komplexe Entscheidungsprozesse - Reisebereitschaft von ca. 3 Tagen pro Woche innerhalb deiner Region - Idealerweise Erfahrung mit Ausschreibungen und Vergabeverfahren - Verständnis für Themen wie urbane Infrastruktur, Mobilität oder Energie von Vorteil - Verhandlungssichere Deutschkenntnisse sowie Englisch auf gutem Niveau - Du überzeugst durch Empathie, Ausdauer und eine strukturierte, eigenständige Arbeitsweise Du möchtest aktiv an nachhaltiger Infrastruktur arbeiten und den Ausbau smarter Städte mitgestalten? 🎯 Dann sende uns noch heute deinen Lebenslauf. Wir geben dir in einem kurzen Gespräch alle weiteren Insights zur Rolle, zum Team und zum Markt.

About the Company Emmington is an international portfolio of companies operating across the UK, USA, Australia, New Zealand, and Dubai. We partner with businesses that are focused on improving customer acquisition and driving sustainable growth. Our portfolio includes both B2B and B2C businesses. Across the Emmington portfolio, we own, invest in, and consult for a range of businesses. While our level of involvement may vary, all companies we work with meet the same core criteria: they are growth-focused, performance-driven, and committed to scaling effectively. Key Skills and Experience - Turning qualified inbound conversations into closed, high-ticket deals - Consistent track record of meeting or exceeding targets - Skilled in consultative, value-driven conversations - Self-directed, competitive, and growth-driven Requirements - Proven closing experience in high-ticket or service-based sales - Ability to control the sales conversation and the close - Strong objection handling that creates clarity, not pressure - Clear, confident communication with decision-makers What We Offer - Salary: Basic (R15 000 - R35 000 depending on your experience) + OTE (On-Target Earnings). With OTE you can earn double or triple your basic. - Opportunity to work US hours - Work alongside a high-performing sales team with consistent, quality inbound opportunities - A performance-driven culture that rewards results and execution - Clear, structured career progression into leadership roles, enterprise sales, or both - Ongoing training, mentorship, and sales enablement to keep you sharp and closing at a high level Candidates will be placed within one of the Emmington portfolio companies.