Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. Founded in 2022, we are a rapidly growing, well-funded company with a remote-first organization spread globally. Our mission is to create a foundational platform for developers to build and run custom AI systems that scale. Join us as we shape the future of AI. As an Account Manager at Runpod, your primary responsibility will be to nurture and grow relationships with existing customers. You will focus on retention, expansion, and ensuring clients extract maximal value from our AI infrastructure platform. This role sits at the intersection of customer success and sales, with a bias toward retention and upsells rather than new business hunting. Success in this role is measured through key performance indicators such as retention and renewal rates, expansion revenue, and overall account health. You’ll be responsible for meeting or exceeding annual renewal targets while also driving upsell and cross-sell opportunities that contribute to year-over-year net revenue retention growth. Strong performance is demonstrated not just through numbers, but through high customer satisfaction, thoughtful account planning, and accurate forecasting within the CRM. Maintaining portfolio stability, achieving positive customer sentiment, and supporting measurable account expansion will all be essential to your success as an Account Manager at Runpod. Responsibilities: - Serve as the main point of contact for a portfolio of existing accounts. - Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene. - Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans). - Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings. - Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers. - Build account plans, forecasts, and growth strategies for each client. - Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership. - Handle contract renewals, negotiation, and escalations. - Maintain accurate data in CRM (deal pipeline, account notes, forecasts) - Occasionally assist in onboarding or transitions of new clients within your portfolio. - Periodic travel to visit top customers or represent Runpod at key industry events. Requirements: - 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure). - Strong technical acumen with the confidence to engage both developers and executives - Strong relationship skills; ability to manage multiple stakeholders (technical and business). - Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention. - Comfortable analyzing usage data, spotting trends, and making recommendations based on that. - Excellent communication (verbal and written) and presentation skills. - Proficiency with CRM, analytics tools, and Slack-like collaboration platforms. - Self-starter and ability to take ownership of accounts end-to-end. - Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling. - Successful completion of a background check What You’ll Receive: - The competitive OTE for this position ranges from 130,000 and 250,000. This is a mix of base plus commission. This range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location - Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. - Generous medical, dental & vision plans - Flexible PTO- take the time you need to recharge - Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication - Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. - $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas

• Manage a cohort of large mobile buyers (“Premier” buyers) currently purchasing on B-Stock • Be a hyper-responsive single point of contact for Premier mobile buyers • Drive cohort GMV, bidding activity, and dispute resolution • Develop a comprehensive understanding of B-Stock’s business model, platform, solutions, and value • Develop an in-depth knowledge of every B-Stock mobile marketplace, including inventory condition, schedules, inventory sources, individual facilities and their variances, inventory forecasts, and any other detail related to mobile transactions. • Execute buyer outreach via phone call, email, and text • Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as needed • Work closely with Seller Account Management, Product, CS, and other teams to resolve issues, identify improvement opportunities, and implement new processes for an improved Premier mobile buyer experience • Reporting and analysis of large buyer acquisition and activity. Maintain Salesforce records for buyers • Maintain constant awareness of the overall mobile industry, specifically secondary mobile markets, competitor activities, and challenges • Exceed operational metrics: Total cohort buyer spend, buyer transaction growth, churned buyer rate, dispute rate • Drive buyer onboarding: Successfully convert mobile prospects into active registered bidders by delivering demos, education, and high-touch platform support • Up to 20% travel expectation, including relevant mobile trade shows, buyer visits, and more.

• Analyze and manage large data sets to optimize multi-reward campaigns • Build and maintain strong relationships with advertisers, ensuring campaign success • Communicate effectively with advertisers to identify opportunities and enhance partnerships • Onboard new advertisers • Assess the competitive landscape and find ways to increase revenue • Provide regular project updates and address challenges as they arise

Role Description As a Key Account Manager in this role, you will manage and grow key partner and customer relationships for a fast‑growing B2B eCommerce SaaS company, supporting B2B sellers globally with modern digital ordering and eCommerce solutions. You will own key accounts and the Nordic partner landscape, driving revenue through long‑term relationships while working closely with sales, marketing, and product teams. How you’ll spend your day - Managing and growing key partner and customer accounts in the Nordic region - Building long‑term, trust‑based relationships with partners and senior stakeholders - Running regular account and partner meetings with structured follow‑ups - Identifying growth opportunities and driving revenue through existing and new accounts - Supporting partner‑led deals and engaging directly with selected customers - Collaborating closely with sales, marketing, and product teams on commercial initiatives - Coordinating joint activities such as campaigns, webinars, and customer engagements - Monitoring account performance, market trends, and competitor activity - Updating CRM systems and maintaining clear visibility of pipelines and opportunities - Representing the company in partner meetings and occasional industry events Qualifications - Experience in Key Account Management, Partner Management, or similar B2B commercial roles - Exposure to SaaS, eCommerce, or other digital solutions in a tech‑driven business environment - A strong commercial mindset and interest in growing accounts and revenue over time - Confidence working with a range of stakeholders, including senior decision‑makers - Clear communication skills and a structured way of working, with good follow‑up habits - Hands‑on experience in the Nordic region, with interest in or exposure to additional European markets such as DACH or Benelux as a plus - Ability to balance multiple accounts and opportunities in a dynamic environment - A proactive, high‑energy and curious approach to markets and partners, with the resilience to handle rejection and pursue new opportunities - Experience with CRM or outreach tools such as HubSpot, LinkedIn, or Apollo (or similar) - Fluency in English Benefits - The opportunity to work with a fast‑growing international B2B eCommerce SaaS company - A high‑impact role with real ownership over key accounts and the Nordic market - A remote‑first working setup, offering flexibility and autonomy - An international work environment with exposure to diverse clients, partners, and industries - Close collaboration with experienced commercial, marketing, and product teams - An individual performance‑based bonus tied directly to results - Flexible working hours aligned with Nordic business needs - Eligibility for private health insurance after 1 year of employment - One fully paid sick day per quarter after the trial period, to support you in emergency situations - Occasional business travels within the Nordics and EU