• Competent point of contact for users and IT staff from our customers' PACS teams for technical questions regarding the use of our imaging data management solutions • Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as frontend servers and applications • Technical resolution of incidents in 2nd-level support for our archive applications and on frontend servers • Analytical approach: perform root-cause analyses and work cross-functionally to resolve issues • Monitor services and applications on internal and customer systems • Responsible for the operation and management of archive applications in our data centers • Escalation management and ongoing technical support for major customers • Continuous improvement of internal support processes and technical mentoring of team members • Structuring and expanding system and software documentation as well as the internal knowledge base

Role Description Civitas Learning is looking for a highly professional and confident individual to join our Customer Support team. As a PeopleSoft Engineer, you will serve as the primary technical expert bridging the gap between our software and our customers' PeopleSoft ecosystems. Your focus will be on ensuring the seamless interoperability and data flow between platforms, diagnosing complex connectivity issues within PeopleSoft HCM and Campus Solutions environments to support our software's success. - Act as the lead technical point of contact to resolve synchronization and connectivity issues between our software and PeopleSoft. - Analyze customer-specific PeopleSoft components, such as Integration Broker, PeopleCode, and Application Engine, to troubleshoot why data is not transferring correctly to our platform. Qualifications - 4+ years of hands-on PeopleSoft development experience. - Proven experience working with PeopleSoft Campus Solutions modules in addition to HCM or Financials. - Experience working in Agile environments and utilizing tools like Jira for task management. - Proficiency with Oracle databases and SQL. - Familiarity with PeopleSoft Fluid UI and integrating PeopleSoft with third-party systems via APIs. Requirements - PeopleSoft Development: PeopleCode, Application Designer, SQR, Application Engine, Integration Broker, and Component Interfaces. - Functional Knowledge: Familiarity with Campus Solutions (CS), HCM, or FSCM business processes. - Databases: Oracle databases and SQL script optimization. - PeopleSoft Maintenance: PeopleSoft Update Manager (PUM) and Change Assistant. Benefits - Competitive salary - 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required) - Unlimited, flexible PTO - Every other Friday off - Monthly stipend for home office - Generous parental leave policy - Part-Time basis transitioning to Full-Time role (40 hours per week) upon successful completion of initial projects. - Part-time hours paid at a pro-rata rate of the full-time base. Upon successful transition, the salary will move to the full-time range of $50,000 - $60,000 per year.

• Provide Business Support for the firm's daily business activities • Organize and update files • Create marketing materials • Support business development • Assist with operations and related activities • Draft/formal policies and guidelines • Perform research • Assist in creating presentations and sales materials • Support the arrangement of travel itineraries, flights, and rooms • Track and manage expenses and payments • Perform general executive assistant duties; formatting and typing documents; making travel arrangements; managing calendars; arranging meetings and appointments; performing research and setting up opportunity pipelines; updating social media; writing articles and content • Internet research, generating simple reports in Excel, occasional PowerPoint presentations, and various other administrative tasks as needed

• Respond to customer inquiries (voice or other digital communications) for an assigned product(s) within a Technical Support Engineer environment. • Provide technical support to Cohesity customers, partners, and field support staff with varying levels of support maintenance entitlements. • Work with Cohesity customers, partners, and field reps by answering technical questions, and providing solutions for Cohesity products. • Resolve cases per productivity, performance and SLA standards and support goals. • Research, document, and collaborate on cases as required. • Author or update technical documents into Knowledge Management (KM) for inclusion into support knowledge base. • Participate in the Technical Support Engineer Process Community Meetings and Innovation Teams, to help improve areas that can have a positive impact to Customer Success. • Mentor and assist other technical support engineers (TSEs) in the knowledge of product and processes. • Conduct internal and external hiring interviews.