Civitas Learning

Role Description Civitas Learning is seeking a Quality Assurance Automation Analyst to join a talented, mission-driven team building powerful tools that greatly increase student success. Our QA team is collaborative, encouraged to bring new ideas, and pragmatic about tooling — we use the right tool for the job. We are problem solvers who want teammates passionate about our mission and eager to be part of a rapidly expanding, high-performance team. This is not a traditional manual-only QA role. We run an AI-agent-orchestrated QA lifecycle: - Test specs are drafted from Jira tickets and PR diffs. - Test cases and Playwright automation are generated with AI assistants. - Tests execute through browser automation with agentic failure triage. - Results flow back to Jira and our test-management system automatically. You will not just write and run tests — you will curate, review, and improve the AI-assisted pipeline that produces them. What you'll do as a Quality Assurance Automation Analyst: - Design detailed, comprehensive, well-structured test scenarios and test cases; analyze manual scenarios for automation candidacy. - Build and maintain Playwright end-to-end automation, using AI assistants to accelerate test-script generation and applying self-healing locator strategies. - Review, validate, and correct AI-generated test artifacts (specs, cases, automation) for correctness and coverage — treat AI output as a draft to verify, not a finished result. - Manage test cases and cycles in a test-management system and keep automation status reconciled. - Debug, reproduce, and log bugs using QA tooling; triage automation failures (confirmed bug vs. flaky vs. environment). - Write SQL to validate back-end data and support data-model QA (day-to-day querying; deeper SQL is a growth path here). - Perform regression testing with awareness of cross-module system impact; estimate, prioritize, plan, and coordinate testing activities. - Test current products, identify deficiencies, and proactively suggest solutions and process improvements that shorten test cycles. - Collaborate closely with software engineering, following best practices with a focus on improving test coverage; contribute clear status reports on automation progress, issues, and risks. Qualifications - College degree or equivalent. - 3–5 years of experience in software QA methodologies, tools, and processes. - Strong knowledge of software QA best practices. - Experience in an Agile/Scrum development process. - Hands-on Playwright (or equivalent modern automation framework, e.g. Selenium/Cypress) with a clear willingness to work primarily in Playwright. - Fluency with AI coding/testing assistants (e.g. GitHub Copilot, Cursor, Claude) for test generation and debugging — and the judgment to verify their output. - Working (intermediate) SQL and comfort querying relational databases (PostgreSQL) — you'll write queries regularly; advanced SQL is a plus, not a screen-out. - Intermediate English level. - Strong interpersonal and communication skills; a genuine team player. Requirements - Experience with test-management tools (e.g. AIO, Zephyr, or TestRail). - Accessibility testing experience — accessibility standards (WCAG), including screen-reader and keyboard testing. - Experience using LLMs for synthetic test-data generation. - Exposure to CI/CD test pipelines (GitHub Actions/workflows, JUnit reporting) and Jira automation. - Performance and/or security testing experience. Benefits - Remote - LATAM - $35,000 — $38,000 USD Company Description At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most. Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential. Civitas Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. #LI-Remote

Role Description Civitas Learning is looking for a highly professional and confident individual to join our Deployment team. As a Senior Data Access Engineer, you’ll play a pivotal role in configuring, optimizing, and maintaining critical infrastructure that facilitates secure and efficient data access for millions of users across multi-tenant/multi-region environments. You’ll lead complex data integration solutions, ensure the highest levels of security, and collaborate strategically with internal and external teams to enhance Civitas Learning's application delivery and customer support capabilities. - Lead the configuration, automation, and maintenance of infrastructure serving millions of users accessing applications in multi-tenant/multi-region environments, acting as a Subject Matter Expert (SME). - Design and implement optimizations for existing infrastructure components, with a paramount focus on setting up, maintaining, and troubleshooting VPN connections ensuring top security. - Lead the implementation and management of Single Sign-On (SSO) across multiple products and oversee the setup of data extracts/ingests using internal ETL tool sets. - Work extensively with organizations within and outside the company (including AWS Product Teams) to define, scope, implement, test, deploy, and monitor existing and new products and internal tooling related to data access. - Uphold security as the number one priority, integrating and enforcing robust security measures across all data access infrastructure and processes. - Provide high-level troubleshooting and resolution for complex data access and integration issues. - Actively contribute to the optimization and elaboration of existing infrastructure components and continuously seek opportunities to improve efficiency and reliability in data access. Qualifications - 5-8+ years of progressive experience in Data Access Engineering, DevOps, Cloud Engineering, or a related infrastructure role, with a strong focus on data integration and access. - Proven experience in configuring and maintaining infrastructure serving high user volumes in multi-tenant/multi-region environments. - Expertise in setting up, maintaining, and troubleshooting VPN connections and implementing/managing SSO. - Bachelor’s degree in Computer Science, Engineering, or a related field. Requirements - Operating Systems: Ubuntu, OS X, Amazon Linux. - AWS Core Services: VPC, EC2, Route53, EKS, Elastic Map Reduce, Redshift, AWS RDS. - Networking & Protocols: VPN (Ipsec, PPTP, L2TP, SSL, HTTP), application transport and network infrastructure protocols, DNS concepts. - Directory Services/Auth: SAML, AWS Simple AD, LTI. - Public Key Infrastructure: SSH, PGP, TLS. - RDBMS: Postgres, SQL Server, MySQL, Oracle. - Languages: Python, Bash. - Version Control: Git, GitHub Web/GitHub Enterprise. - Metrics (DataDog, Statsd, ELK, Splunk), Continuous Integration (Jenkins), Virtualization (Vagrant), Containerization (Docker, podman, containerd, argocd) (Desirable) Benefits - Hourly value: $25 — $35 USD Company Description At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most. Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential. Civitas Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.

• Execute against the Compass AI product roadmap in close collaboration with the VP of Product, translating strategic direction into well-scoped, deliverable work. • Identify and prioritize high-potential AI use cases across academic advising, enrollment, financial aid, retention, and student wellbeing, drawing on our library of 170+ agent concepts and emerging market signals. • Contribute to shaping the path from current-state tooling toward agentic, autonomous workflows, including multi-agent coordination, advisor copilots, and proactive outreach systems. • Surface findings, tradeoffs, and recommendations clearly so the VP of Product and broader leadership can make informed decisions quickly. • Lead structured discovery with institutional customers to validate hypotheses, surface unmet needs, and pressure-test AI concepts before committing to build. • Spend meaningful time with advisors, enrollment counselors, financial aid staff, and other end users to understand how they work, what slows them down, and where AI can genuinely help. This is a collaborative, hands-on process and you will not be doing it alone. • Design and run pilots and prototype evaluations, synthesizing feedback to inform what to build next and where to course-correct. • Help develop and maintain a human-in-the-loop framework that ensures AI recommendations are actionable, trustworthy, and appropriately escalated. • Translate strategy into clear, actionable work across engineering and design: epics, problem statements, user stories, and success criteria that give teams what they need to move without over-specifying implementation. • Maintain a clear, up-to-date view of what is in progress, what is coming next, and what is changing and why. • Identify and resolve ambiguity before it reaches engineering. Establish consistent ways of documenting and communicating product decisions. • Partner closely with engineering to shape solutions, incorporate technical considerations early, and align on expectations before work begins. • Proactively communicate roadmap updates to Sales, Customer Success, and leadership so internal teams always know what is shipping and what is coming. • Collaborate with Legal, Compliance, and Customer Success to navigate institutional and regulatory considerations as new AI capabilities are introduced. • Partner with the go-to-market team to ensure AI capabilities are positioned and communicated in ways that land with higher ed audiences. • Support the expansion of Compass AI's agent library, including agent scope, trigger logic, escalation behavior, and intervention design across student success domains. • Help drive integration of new AI tooling (LLMs, workflow automation, data pipelines) into the Compass platform in coordination with engineering. • Stay current on the AI vendor landscape and contribute informed perspective on build vs. buy vs. partner decisions.

Role Description Civitas Learning is looking for a Senior Product Manager to drive the expansion of Compass AI into the next generation of AI-powered tooling, autonomous agents, and adaptive workflows. This is a high-visibility, high-impact role focused on execution. Working in close partnership with the VP of Product, you will take a clear AI strategy and bring it to life: running discovery, building with engineering and data science, validating with customers, and shipping capabilities that measurably improve student outcomes at scale. We are looking for someone who gets genuinely energized by figuring things out. Higher ed institutions are complex environments, and the people we serve (advisors, enrollment teams, financial aid staff) work in ways that are not always obvious from the outside. You do not need to know all of it on day one. You need to want to learn it, find the real problems, and identify where Compass AI can make the biggest difference. We will do a lot of that work together. What You'll Do - AI Product Execution - Execute against the Compass AI product roadmap in close collaboration with the VP of Product, translating strategic direction into well-scoped, deliverable work. - Identify and prioritize high-potential AI use cases across academic advising, enrollment, financial aid, retention, and student wellbeing, drawing on our library of 170+ agent concepts and emerging market signals. - Contribute to shaping the path from current-state tooling toward agentic, autonomous workflows, including multi-agent coordination, advisor copilots, and proactive outreach systems. - Surface findings, tradeoffs, and recommendations clearly so the VP of Product and broader leadership can make informed decisions quickly. - Discovery & Validation - Lead structured discovery with institutional customers to validate hypotheses, surface unmet needs, and pressure-test AI concepts before committing to build. - Spend meaningful time with advisors, enrollment counselors, financial aid staff, and other end users to understand how they work, what slows them down, and where AI can genuinely help. - Design and run pilots and prototype evaluations, synthesizing feedback to inform what to build next and where to course-correct. - Help develop and maintain a human-in-the-loop framework that ensures AI recommendations are actionable, trustworthy, and appropriately escalated. - Work Definition & Delivery - Translate strategy into clear, actionable work across engineering and design: epics, problem statements, user stories, and success criteria that give teams what they need to move without over-specifying implementation. - Maintain a clear, up-to-date view of what is in progress, what is coming next, and what is changing and why. - Identify and resolve ambiguity before it reaches engineering. Establish consistent ways of documenting and communicating product decisions. - Partner closely with engineering to shape solutions, incorporate technical considerations early, and align on expectations before work begins. - Cross-Functional Collaboration - Proactively communicate roadmap updates to Sales, Customer Success, and leadership so internal teams always know what is shipping and what is coming. - Collaborate with Legal, Compliance, and Customer Success to navigate institutional and regulatory considerations as new AI capabilities are introduced. - Partner with the go-to-market team to ensure AI capabilities are positioned and communicated in ways that land with higher ed audiences. - Platform & Agent Expansion - Support the expansion of Compass AI's agent library, including agent scope, trigger logic, escalation behavior, and intervention design across student success domains. - Help drive integration of new AI tooling (LLMs, workflow automation, data pipelines) into the Compass platform in coordination with engineering. - Stay current on the AI vendor landscape and contribute informed perspective on build vs. buy vs. partner decisions. Qualifications - 5+ years in product management, with demonstrated experience owning complex, cross-functional initiatives from discovery through delivery. - Direct experience with AI/ML products, including LLM-powered tools, conversational experiences, or autonomous agent systems, ideally in an enterprise or SaaS context. - Track record of executing effectively within a defined strategy. - Experience in or adjacent to higher education, edtech, or student success platforms is a plus. - Deep fluency in the AI landscape. Requirements - Strong collaboration skills and the instinct to loop in the right people at the right time. - Comfort managing multiple concurrent AI initiatives at different stages of maturity. - Hands-on familiarity with AI workflow design, prompt engineering, and human-in-the-loop system design. - Solid product operations fundamentals: roadmap tooling, documentation, stakeholder communication, and keeping work visible. - Excellent written and verbal communication skills. Benefits - Remote - LATAM - $60,000 — $70,000 USD Company Description At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most. Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. Civitas Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.

• Establish Relationships: Identify, engage, and nurture President/Provost/C-level relationships built on trust, develop customer champions, and identify key stakeholders. • Strategic Partner: Become the customer's strategic advisor who understands their challenges (at different levels) and can communicate the positive outcomes of working with Civitas. • Retention: Negotiate renewal contracts that maximize growth & term length within account, including upsells, additional products and services (paid support, training, custom development etc) • Success Plan: Identify strategic goals tied to student outcomes (based on customer feedback and knowledge of account). Create a plan (based on actions) that leverages the use of Civitas products & services to directly impact those outcomes. Provide management/oversight on execution of plan through agreed upon timeline, by leveraging internal resources/teams and utilizing our in house domain experts to support customers progress as outlined in the Success Plan. Successful Success Planning and execution will be measured by the health of the relationship, maximizing the customers ROI and the successful renewal of the contract. • Salesforce: Manage and track KPI’s and all contract data in Salesforce – including customer health score, all meeting notes, stage, cross-team communications, renewal and x-sell/upsell commitments, accurately report ACV and close dates • Growth: Responsible for identifying highly qualified x-sell opportunities for additional products and services. Includes successful price increases during renewal period when applicable • Success Stories: Identify customers who have great success stories and potential as references for RFP’s, sales team needs and conference speakers

Role Description Civitas Learning is looking for a highly professional and confident individual to join our Customer Support team. As a PeopleSoft Engineer, you will serve as the primary technical expert bridging the gap between our software and our customers' PeopleSoft ecosystems. Your focus will be on ensuring the seamless interoperability and data flow between platforms, diagnosing complex connectivity issues within PeopleSoft HCM and Campus Solutions environments to support our software's success. - Act as the lead technical point of contact to resolve synchronization and connectivity issues between our software and PeopleSoft. - Analyze customer-specific PeopleSoft components, such as Integration Broker, PeopleCode, and Application Engine, to troubleshoot why data is not transferring correctly to our platform. Qualifications - 4+ years of hands-on PeopleSoft development experience. - Proven experience working with PeopleSoft Campus Solutions modules in addition to HCM or Financials. - Experience working in Agile environments and utilizing tools like Jira for task management. - Proficiency with Oracle databases and SQL. - Familiarity with PeopleSoft Fluid UI and integrating PeopleSoft with third-party systems via APIs. Requirements - PeopleSoft Development: PeopleCode, Application Designer, SQR, Application Engine, Integration Broker, and Component Interfaces. - Functional Knowledge: Familiarity with Campus Solutions (CS), HCM, or FSCM business processes. - Databases: Oracle databases and SQL script optimization. - PeopleSoft Maintenance: PeopleSoft Update Manager (PUM) and Change Assistant. Benefits - Competitive salary - 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required) - Unlimited, flexible PTO - Every other Friday off - Monthly stipend for home office - Generous parental leave policy - Part-Time basis transitioning to Full-Time role (40 hours per week) upon successful completion of initial projects. - Part-time hours paid at a pro-rata rate of the full-time base. Upon successful transition, the salary will move to the full-time range of $50,000 - $60,000 per year.

Role Description Civitas Learning is looking for a highly professional and confident individual to join our Engineering Team. As a Staff Software Engineer, you will be responsible for the end-to-end development and delivery of complete product functionalities or features, leveraging AI-powered development tools. You will lead the entire product lifecycle for your assigned module, from customer engagement and product research to deployment and ongoing maintenance. You will ensure the successful integration of AI-driven solutions within the broader product ecosystem, focusing on quality, scalability, and alignment with user needs. What you will do as a Staff Software Engineer: - Conduct in-depth customer meetings and general product research to identify and validate use cases for assigned product functionalities or features. - Translate validated use cases into detailed specifications and prompts optimized for AI development tools. - Utilize AI development platforms and tools to generate, refine, and iterate on code for product functionalities or features. - Troubleshoot and debug issues arising from AI-generated code, ensuring robust and performant solutions. - Oversee the creation and maintenance of comprehensive documentation (e.g., technical specifications, API documentation, user guides) for developed modules. - Collaborate with cross-functional teams (e.g., product management, design, customer support) to ensure seamless integration and alignment of product modules. - Continuously research and evaluate emerging AI development tools and methodologies to improve efficiency and quality. - Contribute to the definition and enforcement of coding standards and best practices for AI-assisted development. - Monitor performance, scalability, and security of deployed modules, implementing optimizations as needed. - Provide technical guidance and expertise on AI-assisted development paradigms to peers and stakeholders. Qualifications - 5-8 years of progressive experience as a Software Engineer. - Proven experience with the full software development lifecycle, from concept to deployment. - Demonstrated ability to translate business requirements and user needs into technical specifications. - Experience with testing methodologies and quality assurance processes. - Bachelor’s degree in Computer Science or a related field. Requirements - Strong proficiency in at least one major programming language and associated frameworks. - Working experience with AI-powered code generation tools and platforms including a strong understanding of prompt engineering principles for effective interaction with generative AI models. - Experience with designing and implementing testing architecture and infrastructure, including integration with CI/CD pipelines and developing/maintaining automated testing frameworks. - Solid understanding and experience with relational and/or NoSQL databases, including advanced SQL querying, database optimization, and data modeling for complex features. Benefits - Competitive salary - 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required) - Unlimited, flexible PTO - Every other Friday off - Monthly stipend for home office - Generous parental leave policy Company Description At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most. Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential.

Senior Product Development Architect Civitas Learning is looking for a highly professional and confident individual to join our Engineering Team. As a Senior Product Development Architect, you will be responsible for the end-to-end development and delivery of complete product functionalities or features, leveraging AI-powered development tools. You will lead the entire product lifecycle for your assigned module, from customer engagement and product research to deployment and ongoing maintenance. You will ensure the successful integration of AI-driven solutions within the broader product ecosystem, focusing on quality, scalability, and alignment with user needs. What you will do as a Senior Product Development Architect - Conduct in-depth customer meetings and general product research to identify and validate use cases for assigned product functionalities or features. - Translate validated use cases into detailed specifications and prompts optimized for AI development tools. - Utilize AI development platforms and tools to generate, refine, and iterate on code for product functionalities or features. - Troubleshoot and debug issues arising from AI-generated code, ensuring robust and performant solutions. - Oversee the creation and maintenance of comprehensive documentation (e.g., technical specifications, API documentation, user guides) for developed modules. - Collaborate with cross-functional teams (e.g., product management, design, customer support) to ensure seamless integration and alignment of product modules. - Continuously research and evaluate emerging AI development tools and methodologies to improve efficiency and quality. - Contribute to the definition and enforcement of coding standards and best practices for AI-assisted development. - Monitor performance, scalability, and security of deployed modules, implementing optimizations as needed. - Provide technical guidance and expertise on AI-assisted development paradigms to peers and stakeholders. WHAT WE ARE LOOKING FOR: Required: - 5-8 years of progressive experience as a Software Engineer. - Proven experience with the full software development lifecycle, from concept to deployment. - Demonstrated ability to translate business requirements and user needs into technical specifications. - Experience with testing methodologies and quality assurance processes. - Bachelor’s degree in Computer Science or a related field. Technical Skills: - Strong proficiency in at least one major programming language and associated frameworks. - Working experience with AI-powered code generation tools and platforms including a strong understanding of prompt engineering principles for effective interaction with generative AI models. - Experience with designing and implementing testing architecture and infrastructure, including integration with CI/CD pipelines and developing/maintaining automated testing frameworks - Solid understanding and experience with relational and/or NoSQL databases, including advanced SQL querying, database optimization, and data modeling for complex features. WHAT YOU’LL GET: - Competitive salary - 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required) - Unlimited, flexible PTO - Every other Friday off - Monthly stipend for home office - Generous parental leave policy Remote - LATAM $90,000—$98,000 USD WHY WE LOVE WHAT WE DO: At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most. Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential #LI-Remote

Civitas Learning is looking for a Director of Customer Development who can manage a portfolio of assigned accounts, build long-term, advisor relationships with our customers and successfully retain & expand their investment in Civitas products & services. You will be responsible for all growth opportunities within your assigned accounts and you need to be comfortable selling the value of Civitas to your customers at all times. You will liaise with cross-functional internal teams to manage the entire customer experience, provide strategic guidance around adoption, increase level of engagement across the institution and ultimately ensure the customer is maximizing their ROI with Civitas products & services. The Dir, of CD will own the Success Planning process & oversee the execution of it, along with the renewals for assigned customers. Establish Relationships: Identify, engage and nurture President/Provost/C- level relationships built on trust, develop customer champions, and identify key stakeholders. Strategic Partner: Become the customer's strategic advisor who understands their challenges (at different levels) and can communicate the positive outcomes of working with Civitas. Retention: Negotiate renewal contracts that maximize growth & term length within account, including upsells, additional products and services (paid support, training, custom development etc) Success Plan: Identify strategic goals tied to student outcomes (based on customer feedback and knowledge of account). Create a plan (based on actions) that leverages the use of Civitas products & services to directly impact those outcomes. Provide management/oversight on execution of plan through agreed upon timeline, by leveraging internal resources/teams and utilizing our in house domain experts to support customers progress as outlined in the Success Plan. Successful Success Planning and execution will be measured by the health of the relationship, maximizing the customers ROI and the successful renewal of the contract. SFDC: Manage and track KPI’s and all contract data in SFDC – including customer health score, all meeting notes, stage, cross-team communications, renewal and x-sell/upsell commitments, accurately report ACV and close dates Growth: Responsible for identifying highly qualified x-sell opportunities for additional products and services. Includes successful price increases during renewal period when applicable Success Stories: Identify customers who have great success stories and potential as references for RFP’s, sales team needs and conference speakers WHAT WE ARE LOOKING FOR: - 12+ years of relevant work experience at US university or college, preferred leadership or team management experience in Student Success, Enrollment Management, IR, Data Analysis, DEI etc - Comfort with preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-level executives) - Confident challenging & leading customers; does not shy away or avoid direct conversations, takes action to escalate concerns or risks (early) to customer ATL as well as internally to VP of CD and other key stakeholders - Problem solver, who looks for opportunities to be proactive rather than reactive when it comes to our customers - Ability to work effectively against timeline and milestone management and juggle 15-20 +/- accounts and their needs simultaneously - Experience with cross functional team coordination - Experience using Salesforce and Google Applications (Docs, Sheets, Slides) - Bachelor’s degree or higher; and relevant experience​ WHAT YOU’LL GET: - Competitive salary - Full benefits (paid medical, dental, vision, 401k match) - 100% remote work environment w/ the ability to work from anywhere (availability during U.S. business hours required) - Unlimited, flexible PTO - Every other Friday off - Monthly stipend for home office, professional development, or wellness expenses - Semi-annual pay review and adjustments based on market rates - Generous parental leave policy - Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment - The opportunity to make a difference in the lives of an outstanding group of colleagues across the world. Remote - US $100,000—$150,000 USD WHY WE LOVE WHAT WE DO: At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most. Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential #LI-Remote

Civitas Learning is looking for a highly professional and confident individual to join our Sales team as a Director of New Partner Solutions. In this role, you will serve as our higher education subject matter expert, directly supporting the sales process by participating in prospect demos, discovery calls, and thought leadership activities. You will partner closely with Account Executives and Sales Leadership to bring deep institutional knowledge and credibility to every prospect interaction. Your expertise in higher education will help prospective customers understand how Civitas Learning products and services can address their most pressing challenges around student success, enrollment, retention, and institutional effectiveness. The Director of Customer Development will play a critical role in advancing deals through the pipeline by translating prospect needs into compelling, tailored solution narratives. Success in this role will be measured by your direct impact on improving Civitas Learning’s win rate across the sales pipeline. What you will do as a Director of New Partner Solutions: - Demo & Sales Call Support: Serve as the higher education expert on prospect demos and sales calls. Bring institutional credibility and domain expertise to articulate how Civitas Learning products and services solve real challenges faced by colleges and universities. Tailor messaging and talking points based on prospect type (e.g., community college, four-year university, system office). - Thought Leadership: Represent Civitas Learning as a higher education thought leader at conferences, webinars, industry events, and in content development (blog posts, white papers, case studies). Build Civitas Learning's brand and credibility within the higher ed community to generate awareness and support pipeline development. - Prospect Relationship Building: Engage with President/Provost/C-level and other senior stakeholders at prospective institutions during the sales cycle. Build trust and rapport with key decision-makers by demonstrating a deep understanding of their institutional priorities and challenges. - Strategic Sales Partner: Collaborate with RVPs & AEs to develop deal strategy and positioning for target accounts. Provide insight into institutional dynamics, buying processes, and competitive landscape within higher education. Help shape proposals, RFP responses, and pricing strategies with a prospect-centric lens. - Pipeline Support & SFDC: Track and document all sales support activities in SFDC, including meeting notes, prospect engagement details, deal stage contributions, and follow-up actions. Ensure accurate and timely data entry to support pipeline visibility and forecasting. - Customer References & Proof Points: Partner with Customer Development Team and Marketing to identify and cultivate customer success stories, references, and case studies that can be leveraged in the sales process, RFP responses, and conference presentations. Travel Requirements: This role requires regular travel to prospect campuses, client sites, conferences, and industry events. Candidates should expect onsite visits as a key part of the sales engagement process and be comfortable with a travel schedule that supports pipeline and relationship-building activities. WHAT WE ARE LOOKING FOR: - Required: - Bachelor's degree or higher - Minimum 12 years of relevant professional work experience in EdTech, at an institution of higher education (university or college in the United States), or a combination of both. - Comfort with preparing and delivering formal presentations, product demos, and executive-level discussions (AVP/VP/C-suite executives) - Confident and persuasive communicator; able to command a room, engage skeptical audiences, and clearly convey value propositions to senior-level decision-makers - Deep knowledge of higher education trends, challenges, and institutional operations (e.g., student success, enrollment management, retention, data analytics, institutional research) - Ability to quickly learn and articulate the value of Civitas Learning products and services in the context of a prospect's unique institutional needs - Experience using Google Suite (Gmail, Docs, Sheets, Slides, etc.) - Ability to quickly learn and adapt to new technologies to support efficient workflows - Experience with cross-functional team coordination, particularly between sales, marketing, and product teams - Preferred: - Has used the Civitas Learning platform at their institution(s) in the past - Professional work experience serving in a leadership or team management role at an institution of higher education (university or college in the United States) in Student Success, Academic Affairs, Enrollment Management, Institutional Research, Data Analysis, or DEI - Experience using Salesforce, Slack, and Gong - Prior experience in a sales support, solutions consulting, or pre-sales role within EdTech - Track record of public speaking, presenting at conferences, or publishing thought leadership content in the higher education space WHAT YOU'LL GET: - Competitive salary - Full benefits (paid medical, dental, vision, 401k match) - 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required) - Unlimited, flexible PTO - Every other Friday off - Monthly stipend for home office, professional development, or wellness expenses - Generous parental leave policy - Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment Bottom end of salary range indicates base salary only, top end reflects OTE with commissions. Remote - US $100,000—$150,000 USD WHY WE LOVE WHAT WE DO: At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most. Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential #LI-Remote