• Manage inbound and outbound calls in a timely manner • Input data accurately into software platforms • Upsell and promote products/services • Meet individual sales and performance metrics • Maintain a high level of customer service on all calls • Assist with on-the-job training for new contractors when needed • Follow guidelines for breaks and lunch breaks • Review internal communications daily via email or Slack • Perform email and call follow-up as specified by Team Leads • Participate in special projects assigned by management (such as role-playing, shadowing, other training needs, product testing) • Perform other related duties or projects, as assigned

• As a Sales Manager (m/w/d), you will work in a dynamic and fast-paced environment to drive the company’s growth through customer acquisition for Future Machine Labs • Using your acquired expertise, you will work closely with your team to deliver agile, solution-oriented rollout strategies for customers, coordinate and optimize internal interfaces, and ensure a smooth onboarding process • You will be responsible for acquiring new locations • You will be the primary point of contact for our customers, present our product on-site, provide comprehensive consultation, and ensure their requirements are met • You will organize and attend trade shows and events • You will work closely with your sales team to achieve project goals, develop sales strategies, and monitor progress • You will analyze existing sales processes, identify weaknesses, and develop solutions to improve efficiency and customer satisfaction

• The Distributor Sales Manager owns the strategic, commercial and operational relationship between ConnectWise and its authorized distributors across the EMEA region, driving indirect revenue growth through strategic distributor engagement and joint business planning for his assigned Distributors. • The role is accountable for distributor alignment, performance, enablement, and governance, ensuring each distributor is positioned to successfully recruit, support, and grow MSP partners on the ConnectWise platform. • The Distributor Manager works in close partnership with the Regional Sales Manager (RSM), who leads sell-through execution to MSP customers of the distributor. • Together, the DSE and RSM ensure a clear separation of responsibilities while delivering a coordinated, high-impact two-tier go-to-market motion.

• Provides support to cross-functional teams, with a high attention to detail • Researches, analyzes, and documents findings • May coach, review, and/or delegate work to other team members • Achieves personal annual sales growth contract value based on the total opportunity • Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell Through our existing customers (specific to Partner Sales) • Manages partners within our Ideal Customer Profile and within their designated territory as the primary commercial point of contact • Follows ConnectWise value/solution based-sales process • Account Growth: Identify and pursue opportunities for upselling and cross-selling additional products or services. • Strategic Planning: Develop territory and account plans to achieve client goals and drive revenue growth. • Project Coordination: Oversee delivery of products or services, ensuring client requirements are met on time and within scope. • Performance Reporting: Track and report key metrics such as renewals, churn, and customer satisfaction. • Issue Resolution: Act quickly to resolve client concerns and coordinate solutions internally. • Collaboration: Work closely with Sales, Marketing, and Product teams to align on client strategy and service improvements. • Forecast: Work closely with broader team and management to provide accurate forecasting (Monthly, QTR and Yearly). • Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.) • Average length of sales cycle: 25-30 days • Qualifies existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals that are set quarterly • Negotiates contract opportunity terms, discounts, and implementation • Builds and maintains long term relationships with partners to bolster retention