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Cloud Support Engineer
Location
United Kingdom
Posted
45 days ago
Salary
0
Seniority
Senior
Job Description
Cloud Support Engineer
RemoteWoman
• Resolve technical issues across infrastructure, deployments, databases, caching, and web performance • Manage support tickets via Zendesk, with occasional live chat or voice support where needed • Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours • Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling • Improve documentation and knowledge sharing across global support teams • Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale • Identify recurring problems and suggest improvements to systems, workflows, and documentation
Job Requirements
- Linux systems experience: You're comfortable in the terminal and can navigate production environments
- Coding or scripting ability: You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js)
- Cloud infrastructure familiarity: You've worked in or supported distributed systems, containerized environments, or cloud platforms
- Networking basics: You understand how the internet works and can debug issues with DNS, SSL, CDN, etc.
- Strong written communication: You express technical ideas clearly and collaborate effectively in async global teams
- Problem-solving mindset: You take initiative, enjoy digging into issues, and look for ways to improve how we work
- Strong customer-centric mindset: You care about delivering value to users and partners. You approach problems with empathy and consider the end-user experience in your decisions.
Benefits
- Flexible PTO
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
- Annual team gatherings
- Internet reimbursement
- Inclusive parental leave
- Remote work travel program
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