• Define and lead Boulevard’s content strategy in a rapidly evolving landscape shaped by AI, LLMs, and new modes of discovery. • Build and scale a modern, multi-format content engine that drives awareness, authority, and demand across channels. • Own the strategy and system behind how we tell our story—transforming insights, product value, and customer outcomes into content. • Build and manage a growing team spanning editorial, social, and emerging formats like video. • Partner closely with Product Marketing, Performance Marketing, Brand, and Customer-facing teams to create a content flywheel that fuels the entire go-to-market motion.

Title: Content Design Manager Location: USA - Sandy United States Job Description: At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Enablement Content Design Manager is responsible for designing, developing, and scaling high-impact enablement content that drives real performance in the field. This role blends instructional design, content creation, and modern AI-driven approaches to learning. You will own the creation of engaging, scalable learning experiences including SCORM-based courses, video content, playbooks, and interactive assets. This role ensures our enablement programs are not just informative, but intuitive, engaging, and built for how people actually learn. This is not just content creation. This is experience design. Success is measured by adoption, engagement, and impact on performance. How will you make an impact? Instructional Design & Course Development - Design and develop structured learning programs using modern instructional design principles - Build SCORM-compliant courses for LMS platforms - Create modular, scalable learning paths aligned to onboarding and everboarding programs - Apply adult learning theory to ensure content is practical, engaging, and retention-focused Content Creation & Design - Develop high-quality enablement content including decks, playbooks, guides, and interactive assets - Create visually compelling materials aligned to brand and enterprise standards - Simplify complex concepts into clear, actionable content for global audiences Video & Multimedia Production - Produce and edit video content for training, product updates, and internal communications - Design short-form and long-form video experiences optimized for engagement - Incorporate motion graphics, voiceover, and storytelling techniques to enhance learning AI-Driven Content Design - Leverage AI tools to accelerate content creation, personalization, and scalability - Design adaptive learning experiences using AI-generated content and simulations - Continuously explore new tools and approaches to modernize enablement delivery Program Support & Collaboration - Partner with Sales, Product, Technical Enablement, and Marketing to translate needs into content - Support major enablement programs (onboarding, everboarding, certifications) with scalable assets - Ensure consistency and quality across all enablement materials globally Performance & Optimization - Track engagement and effectiveness of content (completion rates, usage, feedback) - Continuously refine content based on data and field input - Ensure content drives measurable improvements in readiness and performance Have you got what it takes? What Success Looks Like - High adoption and completion rates of enablement content - Strong engagement across learning programs - Improved seller and partner readiness - Scalable content that supports global growth - Clear connection between content and performance outcomes Required Experience - 5+ years in instructional design, enablement content, or learning experience design - Experience building SCORM-based courses and working within LMS platforms - Strong graphic design and content creation skills - Experience with video production and editing tools - Proven ability to create scalable, high-quality learning experiences Preferred Experience - Experience in SaaS, AI, or enterprise technology environments - Familiarity with tools like Articulate, Rise, Captivate, Figma, Adobe Suite, or similar - Experience incorporating AI into content creation workflows - Background in enablement or GTM-focused organizations Core Skills - Instructional design expertise - Visual design and storytelling - Video editing and multimedia production - Ability to translate complex topics into simple learning experiences - Strong attention to detail and quality - Innovative mindset with a focus on modern learning approaches What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About Cognigy NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages. Requisition ID: 10668 Reporting into: Team Lead, Sales Enablement Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Title: Growth Content Manager Location: New York, United, States (Hybrid); San Francisco, United, States (Hybrid); United States (Remote) Job Description: Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like United Airlines, Intuit, and Cox Communications, and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. We are looking for an exceptional Growth Content Manager to build and scale Cresta’s organic growth engine across SEO, AEO (AI Engine Optimization), and AI-scaled content initiatives. In this highly visible role, you will own the strategy and execution of scalable content programs that drive organic discovery, engagement, and pipeline across both traditional search engines and emerging AI-driven search experiences. You will play a key role in defining how Cresta shows up when buyers research AI, contact center transformation, and automation. RESPONSIBILITIES - Own the vision, strategy, and management of Cresta’s organic growth engine across SEO and AEO - Scale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunities - Develop scalable, derivative content frameworks that can be reused across channels and campaigns - Own and drive progress against a number of high-priority website content initiatives - Translate complex AI capabilities into clear, differentiated messaging that resonates with enterprise buyers - Optimize content for both traditional search engines and AI answer engines - Partner with Marketing Ops to establish KPI frameworks, dashboards, and reporting for organic performance - Deliver regular reporting and insights on content performance and growth opportunities - Improve and scale the use of AI tools in content workflows, including building templates and internal systems - Experiment with new content formats, including interactive experiences and rapid prototyping - Collaborate cross-functionally with product marketing, demand generation, and sales QUALIFICATIONS - 4-6 years of experience in content marketing, SEO, or growth content roles within a SaaS or B2B technology company - Proven success building and scaling content programs that drive measurable organic traffic or pipeline impact - Strong understanding of SEO fundamentals and content strategy - Excellent writing and messaging skills, with the ability to simplify complex technical concepts - Highly data-driven, with experience in performance analysis and reporting - Strong cross-functional collaboration skills - Ability to operate in ambiguous environments and build from early-stage foundations - Coachable, resilient, and highly motivated to drive outcomes PREFERRED QUALIFICATIONS - Experience in contact center technology or customer experience software - Experience in hypergrowth startups or scale-up environments - Background experience in product marketing or solutions marketing Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: - Comprehensive medical, dental, and vision coverage with plans to fit you and your family - Flexible PTO to take the time you need, when you need it - Paid parental leave for all new parents welcoming a new child - Retirement savings plan to help you plan for the future - Remote work setup budget to help you create a productive home office - Monthly wellness and communication stipend to keep you connected and balanced - In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $140k - $170k + Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting

• Review user-generated content across social media, forums, and online platforms for compliance with community guidelines • Identify and action inappropriate, harmful, or policy-violating content in a timely manner • Escalate complex cases to senior moderators or client teams when required • Maintain detailed logs of moderation decisions and outcomes • Provide feedback on content trends and potential improvements to moderation processes