IVC Evidensia UK

• Conducting KYC and due diligence checks on customers, suppliers, and third parties • Perform sanctions screening and support investigations into potential matches • Review high-risk transactions, ensuring proper controls and escalation • Maintain accurate records of compliance checks, decisions, and investigations • Support anti-bribery & corruption, sanctions, and data protection programmes • Assist with gift and hospitality reviews and conflict of interest registers • Monitor regulatory updates (UK, EU, OFAC, UN) and support compliance alignment • Maintain compliance databases and ensure audit-ready documentation • Provide operational support (reporting, presentations, mailbox management, meeting coordination) • Support internal investigations, research activities, and continuous improvement initiatives • Collaborate with stakeholders across Legal, Risk, and Operations teams

• Join an innovative, driven, and friendly international team. • Enhance the implementation, use, and maintenance of IVC Evidensia's LMS. • Work as part of an international team to develop the effectiveness of the LMS. • The first point of contact for colleagues needing support given their learning aims. • Undertake regular administrative tasks including content release, user management, reporting, and system maintenance. • Provide technical support to regional teams and end-users. • Build and maintain strong relationships with stakeholders in your region. • Support reporting requirements and help with data projects from the LMS. • Contribute to and maintain LMS documentation and related policies. • Collaborate with the Global LMS Technologist for innovation and improvements. • Test new features and assist in end-user training of the LMS.

• Acting as an ambassador for our values, embedding a positive, no‑blame culture across practices • Providing strategic leadership to Clinical Directors and working in close partnership with your Area Support Manager • Overseeing operational and commercial performance, including P&L accountability and financial planning • Coaching and developing leaders, building strong succession pipelines and clear career pathways • Supporting underperforming clinics through insight, planning and targeted intervention • Driving collaboration and knowledge‑sharing across practices • Supporting growth initiatives and the integration of new acquisitions • Ensuring clear, two‑way communication between practices and central teams

• You’ll be the central point of expertise for our Practice Standards Scheme (PSS) and Minimum Clinical Standards (MCS) within Assure by Evotix, enabling efficient workflows, strong compliance, and clear visibility across our clinical ecosystem. • Configure and maintain the Practice Standards module within Assure to support business structure changes and evolving compliance needs. • Partner closely with our H&S Risk Team to develop and optimise module architecture. • Build automated workflows and keep system documentation up to date. • Ensure data integrity that supports audits, reporting and compliance. • Build and publish dashboards tailored to different stakeholder groups. • Analyse PSS and MCS metrics to identify risks, opportunities, and improvement priorities. • Provide regular reporting that supports smarter decision‑making across the organisation. • Create engaging training materials and user‑friendly guidance for PSS and MCS. • Act as the go‑to support contact for system queries and troubleshooting. • Lead on data entry, action tracking, and management of PSS assessment outcomes. • Support practices with uploading evidence to the RCVS Stanley system. • Assist with PSS policy/procedure development and maintain the intranet PSS Hub. • Help practices prepare for inspections, including evidence gathering and on‑site audit support.

• Safeguard network reliability and performance across a diverse European estate of clinics and corporate sites. • Provide 3rd-line support for networking infrastructure, acting as a trusted escalation point for complex issues. • Serve as a subject matter expert, supporting and advising colleagues with your deep networking knowledge. • Deploy, configure, and maintain a wide range of networking technologies, ensuring consistent standards and high availability. • Proactively monitor network performance, capacity, and resilience — identifying and addressing risks before they become problems. • Administer and optimise solutions from Fortigate, Dell, and other key vendors to support evolving business needs. • Produce clear, user-friendly documentation tailored to both technical and non-technical audiences. • Manage third-party suppliers, ensuring timely delivery, quality services, and strong operational outcomes.

• Provides an excellent opportunity for an experienced digital learning professional to join a rapidly growing team • Involved in the design and development of digital learning solutions (eLearning and other digital assets) • Providing some needs analysis (project dependent) • Supporting global markets and teams across a variety of skillsets • Take ownership of designing engaging, interactive, visually stimulating learning content that helps embed and support change • Spearhead the design and development of targeted and effective digital learning solutions and experiences • Manage projects from initiation to completion • Work with stakeholders and subject matter experts to design and, where appropriate, repurpose face-to-face content for a digital environment • Innovate and engage learners by selecting the most appropriate mediums for effective learning experiences • Quality assure own and team content output to ensure the highest standards are consistently attained

• Monitoring and triaging data protection queries across the business • Managing Data Subject Access Requests (DSARs) end‑to‑end, including applying exemptions and redactions under UK/EU GDPR • Responding to privacy incidents and issues, following defined processes and maintaining accurate records • Conducting data searches and coordinating responses with internal stakeholders • Maintaining documentation, logs, and records within established privacy frameworks • Carrying out basic risk assessments and root‑cause analysis. • Providing practical, clear privacy guidance to teams across multiple jurisdictions.

• Act as the primary operational point of contact for practice leadership teams • Support the implementation of agreed initiatives, frameworks and processes • Resolve day-to-day operational issues and escalate risks where required • Maintain oversight of actions, ownership and follow-through. • Coordinate the collection and circulation of performance data • Support practices in interpreting dashboards, KPIs and scorecards • Identify trends, risks and opportunities and share these with the Area Director • Track actions from performance reviews and ensure timely follow-up. • Support the monthly financial rhythm across practices • Coordinate the distribution of financial insights and performance information • Support compliance with purchasing, debt management and reporting processes. • Conduct structured practice visits using agreed checklists and focus areas • Provide on-site support and document outcomes and actions • Organise area meetings, leadership forums and routine calls • Prepare agendas, reports, presentations and minutes • Support onboarding and induction of Practice Managers and Clinical Directors • Monitor completion of mandatory training and compliance requirements • Support recruitment processes in line with budgets and approvals • Identify and escalate governance, clinical and health & safety

• Act as an ambassador for IVC Evidensia values, embedding culture across your area • Mobilise UK strategy locally by enabling best-practice sharing and strong communication between practices • Oversee operational and commercial performance across the area • Drive attraction, engagement and retention of clinical and non-clinical talent • Line manage Directors, supporting their development and success • Work in close partnership with the Area Support Manager, ensuring aligned priorities and delivery • Support future network planning and growth through insight, analysis and strategic input

• Manage client accounts through inbound and outbound communication channels (phone, email, letters). • Engage with clients to understand their circumstances and agree appropriate repayment solutions. • Resolve assigned cases through standard processes, ensuring timely and accurate outcomes. • Maintain a professional, empathetic, and customer-focused approach in all interactions. • Work to agreed treatment strategies, policies, and processes to deliver consistent outcomes. • Meet individual productivity, quality, and compliance targets. • Maintain accurate and complete case notes, records, and documentation. • Escalate complex, sensitive, or vulnerable cases appropriately to Senior Case Officials or Team Leaders. • Adhere to Debt Management Policy, Client Vulnerability Policy, Data-Protection Policy and standards, and complaints procedures as well as our IVC Code of Responsibility. • Identify and flag potential vulnerability indicators and follow agreed support processes. • Participate in quality assurance activities and respond positively to feedback and coaching. • Maintain auditable records and follow required controls and procedures. • Participate in training, coaching, and team development activities. • Contribute to a positive team culture focused on accountability, learning, and continuous improvement. • Share feedback and ideas to improve client experience and operational effectiveness.