• accountable for the functional onboarding program for the Customer Success organization, including design and delivery of an effective self-study curricula program for each templated role • maintain the Customer Success program currency, ensuring programs are regularly enhanced, communicated and measured against business expectations • assess ongoing feedback to ensure programs are continually enhanced • responsible for delivery of the Sales / Adoption methodology (Challenger or otherwise defined) for the entire Field organization • organize ongoing learning experiences and recertifications across the field organization to assess skills as required • partner with the Sales / Adoption Business Partner to ensure delivery aligns with other in-person learning events • ensure all projects are appropriately managed using readiness methodology, including completion of needs assessments, training / readiness plans, and curation / development of content • partner with the business for sign-off on plan, content and outcome measurement • tracks program success based on business performance, usefulness, and completion rates • support the overall readiness transformation program, aimed at migrating away from a push strategy to a pull strategy, utilizing AI capabilities to provide content in context.

• Operationalize our company messaging and positioning. Ensure that all product-related materials shared externally have been created by and/or are approved by you. • Work closely with Product to help brief our key industry analysts and engage in inquiry calls as appropriate. • Help enable all externally-facing employees by providing them with the materials needed to convey our unique value propositions. • Partner with Product and Pre-Sales leaders to continuously educate our externally-facing colleagues by closely tracking our competitors and updating key our field-facing materials.

• Architect an AI-first revenue supply chain where every decision point from prospect identification to deal closure to expansion is informed by intelligence, optimized by automation, and freed from busywork. • Live in Clay, HubSpot, Zapier, and our data pipelines. • Translate strategies from Sales, Marketing, and Customer Success leaders into executable plans at precision and velocity no human team can match on their own. • Drive more closed deals, more efficient ARR, stronger NRR, and eliminate non-revenue-generating busywork for reps. • Think like a scientist and a tinkerer, moving fast and taking big swings to rebuild what needs rebuilding.

• Conduct in-depth market research to identify target audiences, understand their needs, and analyze competitive landscapes • Develop compelling product positioning and messaging that resonates with our target audience • Create clear and concise value propositions • Develop and execute comprehensive go-to-market strategies, including product launches, pricing, promotions, and distribution channels • Plan and execute successful product launches, working closely with sales, marketing, and engineering teams • Create high-quality marketing content, such as product briefs, presentations, case studies, and blog posts • Equip the sales team with the necessary tools, training, and collateral to effectively sell our solutions • Gather customer feedback and insights to inform marketing strategies • Collaborate closely with cross-functional teams to ensure alignment and achieve business objectives