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Engage, Innovate, Grow Efficiently
Senior Program Owner, GTM Capabilities – Customer Success
Location
United States
Posted
31 days ago
Salary
$140K - $210K / year
Seniority
Senior
Job Description
Senior Program Owner, GTM Capabilities – Customer Success
Guidewire Software
• accountable for the functional onboarding program for the Customer Success organization, including design and delivery of an effective self-study curricula program for each templated role • maintain the Customer Success program currency, ensuring programs are regularly enhanced, communicated and measured against business expectations • assess ongoing feedback to ensure programs are continually enhanced • responsible for delivery of the Sales / Adoption methodology (Challenger or otherwise defined) for the entire Field organization • organize ongoing learning experiences and recertifications across the field organization to assess skills as required • partner with the Sales / Adoption Business Partner to ensure delivery aligns with other in-person learning events • ensure all projects are appropriately managed using readiness methodology, including completion of needs assessments, training / readiness plans, and curation / development of content • partner with the business for sign-off on plan, content and outcome measurement • tracks program success based on business performance, usefulness, and completion rates • support the overall readiness transformation program, aimed at migrating away from a push strategy to a pull strategy, utilizing AI capabilities to provide content in context.
Job Requirements
- 5-8 years in enablement, learning & development, onboarding, or related fields within enterprise software
- 3-5 years facilitating live or virtual training sessions
- P&C insurance or enterprise SaaS experience preferred
- exhibit advanced skills in curriculum design, learning activities, and dynamic presentation/facilitation
- contextualize by domain to ensure strategic relevance and practical adoption
- plan and execute multi-workstream programs; maintain accurate weekly status in the project tracking system
- exhibit excellent verbal, written, and presentation skills
- ability to multitask and quickly adapt to a changing environment
- influence alignment with EBPs and cross-functional leaders; translate needs into effective enablement solutions
- operate within the Guidewire values; integrity by building truthful relationships, with rationality by making evidence-based decisions, and with collegiality by working as a professional equal among peers.
- proficiency with Google Workspace; LMS and survey/analytics; authoring platforms; virtual delivery tools; AI tools, project tracking (e.g., Monday.com).
Benefits
- health, dental, and vision insurance
- paid time off
- company sponsored retirement plan
- eligibility for annual company bonus plan
- commissions and/or long term incentive awards
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