Mitratech

• Serve as the primary solution consultant and technical contact for prospective and existing clients. • Conduct thorough research to stay ahead of industry trends and develop deep insights. • Customize and present software demonstrations that address specific client business requirements. • Challenge clients to think beyond their current processes and envision broader, more effective solutions. • Maintain and configure demonstration environments, showcasing the full value of our technology. • Assist in developing responses to RFIs, RFPs, and proposals; support sales teams in client meetings and marketing events. • Work closely with internal teams including Product, Marketing, and Customer Success to ensure alignment on client needs and expectations. • Monitor and analyze competitive products and industry developments to inform sales strategies and product development. • Gather and relay client feedback to influence product improvements and innovation. • Track and report on sales consulting activities, providing insights and recommendations for continuous improvement.

Role Description The Professional Services Consultant participates and contributes to the successful completion of assigned client implementation project activities of Mitratech’s suite of products. These implementation project activities include: - Requirements analysis and definition - Configuration of software - Testing - Go-live support for our clients The Services Consultant plans, researches, and analyzes the business requirements of the client; makes reasoned decisions after assessing the circumstances, and then provides recommendations along with the risks and issues involved with each alternative to the client. Essential Duties & Responsibilities: - Participates in multiple projects in varying phases of implementation simultaneously - Meets with other team members and the client’s business users to identify project objectives - Works within the overall project plan and schedule - Works independently and collaboratively on customer-specific solution design and functional configurations - Participates in customization design sessions with the Technical Services Manager - Meets regularly with developers assigned to the project to get periodic task updates on customization work and clarify questions - Supports customization testing, including preparation of test scenarios - Supports client user acceptance testing - Collaborates with customer team participants, Client Managers, and Engineering to assure project success - Facilitates communication upward and across the internal project team, including the status of assigned tasks - Ensures that all project deliverables are complete (broad-based perspective) - Works as a member of a multidisciplinary team, fostering teamwork and communication Qualifications - Bachelor’s degree or equivalent - 5+ years of relevant consulting, professional services, or related experience, SaaS industry a plus - Strong attention to detail with excellent presentation skills - Strong communication, networking, and relationship-building skills - Ability to work independently in a fast-paced, changing environment - Experience working with remote project teams - Strong organizational, time management, and problem-solving skills - High proficiency or fluency in English, written and verbal - Knowledge of Mitratech’s TeamConnect software is a plus Requirements - Equal-opportunity employer that values diversity at all levels - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status

• Develop and manage the annual HR Solutions event strategy and portfolio • Evaluate event investments based on pipeline goals, account priorities, revenue potential, market visibility, and business impact • Recommend and prioritize conferences, sponsorships, executive events, customer engagements, and regional activations • Align event initiatives with integrated marketing campaigns and go-to-market priorities • Lead strategy and execution for executive dinners, VIP experiences, sporting events, regional activations, and customer events • Design high-quality attendee experiences that strengthen relationships and accelerate pipeline opportunities • Partner with Sales on target account strategy, attendee engagement, and post-event follow-up • Ensure consistent white-glove execution standards across all programs • Own and scale Mitratech’s virtual roundtable program for HR leaders • Establish repeatable frameworks and operational processes for virtual events • Collaborate with Demand Generation and Product Marketing on topics, audiences, and event strategy • Manage end-to-end event execution, including logistics, vendors, sponsorships, onsite coordination, and event materials • Build and maintain scalable playbooks, templates, timelines, and execution frameworks • Oversee vendor relationships and event budgets • Partner with Sales and Demand Generation teams to align events with pipeline priorities and revenue goals • Support attendee targeting, pre-event engagement, and post-event follow-up • Track event performance metrics including attendance, meetings generated, pipeline influence, engagement, and ROI • Provide recommendations to improve event effectiveness, scalability, and attendee experience

• Schedule, publish, and optimize content across social media platforms, including LinkedIn and Instagram • Maintain and manage social content calendars and campaign timelines • Monitor social channels and support community engagement efforts, including responding to comments and messages as appropriate • Assist in maintaining consistent brand voice and messaging across platforms • Partner with content, PR, digital, events, and design teams to support social promotion needs and campaigns • Adapt blogs, webinars, newsletters, reports, events, and other marketing assets into engaging, social-first content • Write engaging social copy aligned to platform best practices and audience behavior • Identify relevant social trends, conversations, and engagement opportunities to enhance content strategy • Track and report on social media performance metrics, including engagement, impressions, follower growth, clicks, and web traffic • Support recurring social reporting and performance summaries • Use data and insights to help optimize content performance and audience engagement • Partner with internal stakeholders across marketing and business units to support campaigns and initiatives • Assist with employee advocacy and thought leadership promotion efforts • Help coordinate publishing schedules and campaign execution across teams

• Client Partnership: Serve as the primary solution consultant and technical contact for prospective and existing clients. • Industry Insight: Conduct thorough research to stay ahead of industry trends and develop deep insights. • Tailored Solutions: Customize and present software demonstrations that address specific client business requirements. • Strategic Advising: Challenge clients to think beyond their current processes and envision broader, more effective solutions. • Product Expertise: Maintain and configure demonstration environments, showcasing the full value of our technology. • Sales Support: Assist in developing responses to RFIs, RFPs, and proposals, and support sales teams in client meetings and marketing events. • Stakeholder Engagement: Work closely with internal teams including Product, Marketing, and Customer Success to ensure alignment on client needs and expectations. • Market Analysis: Monitor and analyze competitive products and industry developments to inform sales strategies and product development. • Feedback Loop: Gather and relay client feedback to influence product improvements and innovation. • Performance Metrics: Track and report on sales consulting activities, providing insights and recommendations for continuous improvement.

• Own end-to-end delivery of product initiatives across multiple Scrum teams • Translate product strategy into detailed requirements, user stories, and acceptance criteria • Act as the primary point of contact for two scrum teams—providing clarity, prioritization, and rapid decision-making • Manage and continuously refine the product backlog, ensuring alignment with roadmap goals • Remove blockers and proactively address risks to maintain delivery momentum • Partner with stakeholders across business, sales, customer success, and support to gather requirements and align priorities • Conduct customer, market, and competitive research to inform product direction • Define success metrics and evaluate product performance, including adoption, engagement, and business outcomes • Lead sprint ceremonies as needed (planning, grooming, reviews) and ensure high-quality execution • Test, validate, and iterate on features in close collaboration with engineering and QA • Present product updates, demos, and business cases to internal and external audiences

Role Description The Data Migration Engineer in Professional Services is responsible for data analysis, cleanup recommendations, migration script writing, and migration execution during the implementation of Mitratech’s suite of products - whether within our Hosted environments or remotely. Additionally, the Data Migration Engineer will simultaneously be responsible for documentation and refinement of processes and standards within the data migration space. The individual is involved in the creation of source to target mapping documentation and review of issues gathered by Client resources and Business Analysts after each migration run. The Data Migration Engineer will primarily work on data migration from client’s legacy software system to one of Mitratech’s products. - Primarily responsible for Data Migrations from client’s legacy systems to Mitratech’s products on Oracle and/or SQL Server database platform. - Works on the back-end of application and responsible for technical requirements review, script development, and validation. - Works with Business Analysts and Project Managers to address data mapping items in the mapping document. - Participates in data design sessions with the Business Analyst. - Meets regularly with the project team to provide periodic task updates. - Meets with client to address data issues/inconsistencies. - When required, assists with building script libraries, documenting processes, and internal resource training and administration. - Script execution and go-live activities, including troubleshooting any data migration issues. - Data analysis, evaluation, and cleanup. - Any other tasks that from time to time may be assigned to the role. Qualifications - 5+ years of extensive hands-on experience with database development, scripting on Oracle and SQL Server including database structure, complex procedure, window functions, dynamic SQL and SQL tuning, ETL processes in both Oracle (SQL Loader, Pentaho) and SQL Server (SSIS) (required). - In-depth knowledge and understanding of Administering Oracle (version 12c and 19c) and SQL Server (version 2012, 2016, 2018+) databases including export/import, logging, archiving (required). - Knowledge of Data Warehouse principles (required). - Basic knowledge and hands-on experience of HTML, XML, JavaScript, and VBScript. - Working experience in Software Development methodologies like Waterfall Software Development Life Cycle and Agile. - Experience in Subversion or like technologies for Code Repository and scripting sharing. - Experience in working in Windows and Linux environments. - Potential for project-specific travel (up to 10%). Requirements - Ability to work on multiple projects and deliverables simultaneously without compromising quality of work. - Must be able to independently prioritize workload and work accordingly to meet deadlines. - Strong interpersonal, communication, and follow-up skills - both verbal and written. - Must be well-organized and detail-oriented in order to align with team practices and standards. - Good team player with ability to work both within a team and independently. - Ability and willingness to train others in use of relevant tools and technology. - Customer-facing skills with the ability to communicate at all levels including internal and external Management teams. - Strong problem-solving skills, analytical and solutions-oriented. Desired Technical Skills - Knowledge of database encryption practices is a plus. - Basic knowledge and hands-on experience in object-oriented programming – C#, .NET, Java and J2EE technologies. - Experience with Web Services (SOAP and RESTful). - Experience in technical documentation writing (e.g. data dictionaries, architectural diagrams, etc.). - Client-facing experience leading data requirement sessions. - Experience creating, defining, streamlining, and documenting processes. Company Description We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

• Own the intake and discovery process for internal data initiatives, ensuring requirements are fully understood and documented before development resources are engaged. • Lead requirements-gathering sessions with business stakeholders, applying techniques that draw out needs stakeholders may not yet be able to fully articulate — particularly in analytics and BI contexts where desired outcomes often emerge through iteration. • Translate business requirements into clear, dev-ready documentation including user stories, acceptance criteria, business rules, data definitions, and reporting logic that development teams can act on independently. • Contribute to a groomed and prioritized requirements backlog in collaboration with the Technical Project Manager, ensuring development always has well-defined work ready to execute. • Serve as the ongoing point of contact for stakeholders throughout the project lifecycle, managing expectations and communicating status, trade-offs, and decisions clearly. • Partner with stakeholders to define requirements for analytics, business intelligence, and reporting solutions — including KPIs, desired outcomes, and data needs — in a form the development team can act on. • Support stakeholder validation of early builds, prototypes, and draft deliverables to confirm development has interpreted requirements correctly and surface gaps before they compound. • Identify gaps, conflicts, or risks in requirements early and resolve them proactively before they reach the development team. • Participate in agile ceremonies as needed, ensuring user stories remain aligned with stakeholder intent throughout development.

• Support end-to-end logistics for partner-related events • Manage timelines, checklists, and execution readiness • Support onsite execution and troubleshoot logistical issues as needed • Support lead list collection and formatting • Ensure accurate and timely data flow to sales teams • Support the execution and maintenance of partner marketing programs • Support partner marketing initiatives for growth and maintain-phase accounts • Coordinate with demand generation and strategic partner initiatives • Help prioritize and track work based on business impact and strategic priorities

Role Description The Professional Services Consultant participates and contributes to the successful completion of assigned client implementation project activities of Mitratech. These implementation project activities include: - Requirements analysis and definition - Configuration of software - Conference room pilots - Testing - Go-live support for our clients The key focus of this role will be to support our clients in the day-to-day operation of Mitratech’s SaaS products, which includes: - Responding/resolving inquiries via tickets, chats, and phone calls to support Duties & Responsibilities - Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions - Research, troubleshoot, and resolve support issues within response and resolution goals - Identify workarounds and communicate to customers as needed - Provide solutions where issues are identified via self-service portal - Maintain detailed call and email records for all customer interactions - Prioritize and resolve issues based on service level agreements and severities - Responsible for meeting customer satisfaction goals monthly - After-hour on-call support coverage rotation may be required - Any other tasks and duties that might reasonably be required of you Qualifications - Committed to helping customers achieve their goals - Strongly self-motivated with a great curiosity to learn about new things - Exercise best judgement and take action without needing to be told - Able to manage time commitments and work with a remote team to achieve shared goals - Able to mentor, inform, and educate customers and team members - Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge - Attention to detail with the ability to multi-task and strong organizational skills - Experience with Windows Operating Systems and Microsoft Office applications