• Establish positive, trusting rapport with clients • Diagnose and treat mental health disorders • Create and update individualized treatment plans according to patient needs and circumstances • Meet with patients regularly to provide services and treatment, and to adjust treatment plans as necessary • Coordinate and arrange for services needed for each individual client • Conduct ongoing assessments of patient progress • Conduct group therapy sessions according to program schedule • Involve and advise family members when appropriate • Refer patients to outside specialists or agencies when necessary • Maintain thorough records of patient meetings and progress • Follow all safety protocols and maintain client confidentiality • Communicate regularly with outpatient providers to ensure continuity of care • Attend weekly staff meetings to consult on individual cases • Attend weekly treatment team meetings to consult with clients about individual progress • Create weekly individualized therapeutic and experiential opportunities for clients and communicate them to patients • Conduct concurrent insurance reviews for individual clients • Engage in ongoing advocacy work for mental health parity • Engage in community based speaking opportunities to increase eating disorder awareness • Other duties as assigned by the supervisor

• Provide frontline client support via Zendesk: respond to client questions and requests, triage and escalate as needed, leverage and improve macros/knowledge base content, and surface patterns and insights to drive timely, accurate resolutions. • Partner closely with the Rev Ops Associate to maintain, monitor, and enhance automated client journey programs that enable clients to self-serve. • Monitor customer health using data-driven metrics to identify and escalate risk, and uncover opportunities within accounts. • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health. • Manage escalations and complex client needs with patience, professionalism, and clear communication. • Organize and lead client product demos for members to drive understanding and engagement. • Support the SMB Client Manager by preparing data, insights, and materials for client conversations and strategic reviews.

• Serve as a clinical expert during system implementation, physician onboarding, and live procedure support. • Partner with Account Managers to ensure alignment on account readiness, utilization goals, and growth opportunities. • Lead on-site execution during new site launches and technology integrations, ensuring a seamless clinical experience. • Identify and share clinical insights to enhance performance, workflow, and overall outcomes. • Support cross-functional collaboration between Clinical, Commercial, and R&D teams to advance adoption and procedural excellence. • Maintain strong professional relationships with key physicians, clinical staff, and internal stakeholders. • Drive ongoing optimization at existing sites to support procedural growth and sustainability.

• Look after a variety of Safety concerns for our community. • Assist with escalated issues and initiate the user dispute request process for personal safety incidents. • Responsible for the investigation of cases involving trauma or personal harm or brand risk. • Negotiate collaboratively while verifying facts and reaching policy-based determinations for effective resolution.