Role Description You will provide excellent service to our internal and external customers as a Guest Services Coordinator. You will support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for Hilton Grand Vacations vacation ownership sales presentations. Qualifications - Excellent customer service skills - Ability to support Sales and Marketing departments - Experience in handling policies and qualifications - Skill in assigning agents with guests Requirements - Hourly Pay: $19.23 per hour - Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement Benefits - Medical, Dental, and Vision insurance from Day One - Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program - Team Member Travel Program - enjoy discounted rates at incredible properties around the globe - Generous Paid Time Off Program - Paid Sick Days - Team Member Recognition and numerous learning and advancement opportunities - Now offering DailyPay* and more!

• Reporting into the President of Recreation, you will work with our Customer Support teams. • Lead a multi-functional, global team focused on delivering exceptional customer experiences. • Champion customer-centric service design across all channels (chat, email, voice). • Lead strategy development, including frameworks, metrics, and feedback loops. • Collaborate with Product, Engineering, and Commercial teams to embed customer experience into service delivery models. • Drive continuous improvement through VOC insights, CSAT/NPS tracking, and root cause analysis. • Manage global partnerships, ensuring alignment with service standards and cost models. • Lead performance reviews, contract negotiations, and strategic planning. • Implement governance frameworks to monitor quality, compliance, and operational efficiency. • Drive transformation initiatives, including location strategy and contractor transitions. • Partner with senior stakeholders in Engineering, HR, Product, and Commercial. • Represent Customer Support in strategic forums and transformation programs. • Foster a culture of accountability, innovation, and continuous improvement.

• Perform general administrative tasks such as managing calendars and scheduling appointments • Act as a liaison between clients and internal teams, handling email correspondence and ensuring timely, accurate communication in both English and Spanish • Assist in coordinating virtual meetings, including scheduling, sending invitations, and preparing necessary materials • Prioritize tasks and manage time effectively to meet client deadlines and expectations • Conduct research on diverse topics as assigned, providing relevant insights for decision-making • Build and maintain positive relationships with clients, understanding their needs and ensuring a high level of satisfaction • Analyze customer complaints, identify underlying issues, and recommend effective solutions to enhance customer experience • Prepare and share price quotes with accuracy and alignment to client requirements • Assist with basic insurance-related documentation, policy updates, and follow-ups (where applicable) • Maintain and update client records in CRM systems, ensuring data accuracy and completeness • Track tasks, follow-ups, and client requests to ensure timely execution

Role Description The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks—including access control and video surveillance support. You’ll collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories. - Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability - Monitor technician check‑in/check‑out and validate successful job execution - Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.) - Maintain and adjust field schedules; proactively manage shifting priorities - Act as the first escalation point for service delays and field issues - Respond promptly and professionally to clients, vendors, and internal stakeholders - Track service metrics including SLA compliance, margins, start times, and forecast data - Compile and deliver KPI and operational reports for internal and customer business reviews - Manage ticket data across internal systems and customer portals - Maintain documentation for installation progress, invoice status, and project records - Ensure technician notes are accurate, detailed, and aligned with service standards - Coordinate with facilities teams, subcontractors, and vendors for timely material procurement and delivery - Close work orders and collect required deliverables to support invoicing - Ensure compliance with company procedures and customer requirements for system access and tool usage - Perform additional operational duties as required Qualifications - Tertiary qualification in a relevant field - 1–2 years of experience in service coordination or project delivery - Experience supporting business‑to‑business (B2B) clients - Foundational knowledge of IT and network infrastructure - Experience with access control and/or video surveillance systems - Familiarity with facilities management and contractor coordination - Proven ability to manage service coordination or project delivery in fast‑paced environments - Strong multitasking, communication, and problem-solving skills - Detail-oriented with the ability to work with urgency and accuracy - Confident in coordinating vendors, subcontractors, and internal teams - Comfortable working with technical systems, portals, and operational tools Requirements - Remote - 8 AM-5PM CST or 9AM-6PM CST Benefits - Day 1 HMO + 1 free dependent - Health and Wellness Reimbursement Benefits - Sunlife Group Insurance - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Night differential pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided