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Powering the Work From Anywhere World
Account Manager
Location
United Kingdom
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager
ControlUp
• Engage with customers to align customer goals with our solutions • Work closely with CSMs, Solution Engineers, and Professional Services in pursuit of a superlative customer experience • Ensure account retention, development, and growth of lifetime customer value across the portfolio • Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software, leading to retention, upsell, and cross-sell opportunities • Support POD teams to expand and grow customer accounts by identifying customer needs, educating, and selling additional products in our software portfolio • Monitor and report customers' product experiences and provide consultation and recommendations to improve performance and success
Job Requirements
- Fluent in Dutch & Fluent (other languages are a plus!)
- Proven track record of working in fast-growing SaaS businesses
- Prior responsibility for a portfolio of more than 200 accounts across all segments/verticals
- Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels
- Proven ability to conduct seven-figure renewal negotiations
- Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs.
- Experience in one or more of the following roles: Customer Success Manager/ Renewals/Sales/IT manager, Software Sales
- Positive attitude and very customer-centric; always willing to put the customers' needs first.
Benefits
- Some travel required (company events and customer on-sites)
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