• Provide functional and technical expertise in the pre-sales process by translating business requirements, advising on best practices, and identifying solution opportunities across multiple product lines. • Learn and analyze customers’ business, functional, and operating requirements and serve as a subject matter expert in designing high-impact, holistic solutions, including third-party integrations. • Translate customer requirements into product configuration, standards, and repeatable implementation approaches. • Provide oversight and execution from discovery through solution design, ensuring large-scale implementations are positioned for successful delivery and adoption. • Offer ongoing support and guidance during deployment phases, partnering with Consulting and Customer Success to drive high-quality outcomes. • Analyze and manage complex escalations, coordinating the right internal resources to resolve issues and protect customer relationships. • Draft custom reports and tailor configurations or solutions to meet specific customer needs. • Identify and drive expansion and adoption opportunities for Unanet’s product offerings within existing accounts. • Participate in project planning and proactively manage executive-level customer, partner, and stakeholder relationships. • Provide mentorship and support to other members of the implementation team, sharing best practices and implementation expertise.

• Partner with plant-level and corporate stakeholders (operators, engineers, IT, quality, operations leadership) to design, build, and deploy Tulip solutions on-site • Integrate Tulip with shop-floor systems including PLCs, MES, ERP, and quality systems, working with machine data, events, and production context • Deploy solutions into live production environments with minimal disruption, troubleshooting issues that span software, data, and operational workflows • Serve as the technical authority during customer deployments, advising on architecture, scalability, security, and reliability in regulated or high-availability environments • Lead complex implementations end-to-end, communicating clearly with both technical and operations stakeholders • Document solutions and share learnings across the FDE team and broader Tulip organization • Represent the voice of the customer to Product and Engineering, influencing roadmap and feature design • Help generalize customer-specific solutions into reusable product capabilities • Contribute to internal process development, best practices, and cross-team collaboration

• Serve as the primary technical point of contact and platform expert for technology and solution partners • Lead partner onboarding, training, and ongoing enablement initiatives • Develop and deliver solution workshops, technical certifications, and best practice documentation • Support partners in designing scalable, high-impact programs for joint customers • Collaborate with partners to define and build joint go-to-market strategy. • Translate customer and partner requirements into achievable outcomes. • Work cross-functionally with Product, Professional Services, and Sales to prioritize partner-driven roadmap items. • Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops. • Educate partners on how to position and technically validate Cresta alongside their own services and platforms. • Collaborate with internal and partner Sales teams to support partner motions for both technical and solution partners • Provide technical support during partner-led sales cycles, including demos, solution validation, and RFP responses • Identify new joint use cases and vertical-specific opportunities • Track and report on solution adoption and partner performance metrics • Identify technical gaps or friction points in partner implementations. • Partner with enablement to develop scalable training materials, customer and partner facing collateral, and sales assets • Gather structured feedback from partners to inform product improvements • Ensure consistent quality across partner-delivered implementations

Role Description We are seeking an experienced Solutions Architect specializing in Configure Price Quote (CPQ) and Billing/Revenue Management solutions. This role is fully focused on post-sales delivery: owning solution design, implementation leadership, and ensuring customers realize value from our platform. As the Solution Architect, you will: - Lead discovery, translate business requirements into scalable solution designs, guide configuration and integration, and serve as the technical expert throughout implementation. - Collaborate closely with customers, project managers, and technical teams to deliver complex CPQ and billing solutions that support pricing, quoting, subscription billing, usage/rating, and revenue recognition. - Work in a high-growth environment where processes evolve and priorities shift as we scale. Key Responsibilities - Solution Design & Delivery - Lead post-sales discovery to understand business processes, pricing models, quoting workflows, billing requirements, and integration needs. - Design end-to-end CPQ + Billing architectures, including data models, integrations, customizations, and reporting. - Produce implementation assets: solution design documentation, configuration workbooks, data mapping, and integration specifications. - Own technical decisions throughout the project, ensuring solutions are scalable, maintainable, and aligned with platform best practices. - Implementation Leadership - Serve as the primary technical point of contact for the customer after contract signature. - Partner with project management to drive delivery timelines, scope, risk mitigation, and customer expectations. - Support configuration, testing, deployment, and go-live activities. - Facilitate customer enablement and knowledge transfer to ensure long-term success. - Integration & Data - Design and support integrations between CPQ/Billing platforms and CRM, ERP, and payment gateways. - Provide guidance on data migration strategy, data validation, and cutover planning. - Customer Success - Act as a trusted advisor to customers, helping them operationalize complex pricing, subscription management, invoicing, and revenue recognition processes. - Identify risks early, propose solutions, and maintain a collaborative relationship with customers. - Contribute to continuous improvement of implementation methodology, reusable assets, templates, and best practices. - Team Enablement - Support and mentor junior consultants and configuration specialists. - Encourage a culture of shared learning, documentation, and continuous improvement. Qualifications - 8+ years of experience delivering and implementing CPQ, Billing, or revenue management solutions (Salesforce CPQ/Billing, Oracle CPQ, Zuora, NetSuite, etc.). - Demonstrated success as a solution/technical lead on complex delivery projects. - Strong understanding of CRM → CPQ → Billing → ERP data flows, including subscription lifecycle and revenue processes. - Experience designing and implementing API-based integrations and middleware patterns. - Ability to translate business processes into system capabilities and communicate trade-offs and design decisions to stakeholders. - Comfortable working in a fast-moving, evolving environment where processes are still maturing and customer use cases are complex. Bonus Points (optional) - Knowledge of ASC 606 / IFRS 15 revenue recognition. - Background with subscription billing, usage metering, and rating engines. - Relevant platform certifications (e.g., Salesforce CPQ Specialist, Salesforce Billing, Zuora). - Experience in SaaS, high-growth, or startup environments. Benefits - Competitive compensation and benefits that reward your talent and impact. - Comprehensive health, vision, dental, and life insurance. - A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments. - The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow. - A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers. - Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.