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Laundryheap

Laundry & Dry Cleaning service 🚚 Free pick-up and delivery. 🕛 Done in 24 hours. 🌍 UK,QA,IE,NL,DK,UAE,US,KW,BH,SE& SG

Account Manager – B2B

Location

United Kingdom

Posted

40 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expExperience acceptedEnglish

Job Description

Account Manager – B2B

Laundryheap

• Manage a portfolio of 3 Large Key Accounts sat within the Retail sector. • Be the main point of contact for client questions, issues, and regular business discussions. • Run regular check-ins and quarterly reviews to understand client needs and performance. • Spot any risk of clients leaving and take action to retain them. • Handle contract renewals, pricing updates, and service agreements • Look for opportunities to grow each account through additional services or increased usage. • Work with the Business Development team to ensure a smooth handover of new clients. • Create simple growth plans for key accounts with clear targets. • Track account performance and highlight any risks or opportunities • Support new clients during onboarding to ensure a smooth start. • Help clients understand how to use the platform and services effectively. • Work with Operations and Logistics to align schedules and service delivery • Keep all client information and updates accurate in the CRM system • Share regular updates on account performance with the Commercial Director • Support forecasting by tracking expected revenue and volumes

Job Requirements

  • 2–5 years of experience in B2B account management, ideally in areas like logistics, hospitality, facilities management, or service-based businesses. Not mandatory
  • Proven ability to retain and grow client accounts
  • Strong communication and relationship management skills, including working with senior stakeholders
  • Comfortable using data, CRM systems, and reports to manage accounts
  • Confident, professional, and clear in communication
  • Able to manage your own workload and handle multiple clients independently
  • Right to work in the UK
  • Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services
  • Familiarity with CRM tools like HubSpot and basic data reporting
  • An existing network in hospitality, Airbnb management, or corporate services
  • Experience working in a fast-growing or scale-up business environment

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