• Drive revenue growth by navigating customers (renewal space) and enhancing existing customer relationships through upgrades • Position Skillsoft’s solutions to key decision-makers, influencing their purchasing decisions • Collaborate with cross-functional reps to identify and pursue cross-sell opportunities, while gaining a comprehensive understanding of Skillsoft sales strategies • Partner with VAT (cross-departmental) reps and leaders to drive upsell opportunities using a land-and-expand approach • Leverage the unique competitive differentiators of our solution lines to win business • Engage and influence senior leadership prospects to drive decision-making and close deals • Work closely with sales, marketing, and support teams to advance key opportunities and increase market share • Take ownership of meeting preparation, including thorough research, establishing agendas, delivering tailored presentations, and ensuring timely follow-up communications • Define measurable business objectives and growth targets related to whitespace opportunities, with clear timelines • Provide management with ongoing feedback on pipeline health, risks, opportunities, and progress

• Own renewal and retention outcomes across a defined book of business • Build and convert expansion pipeline (upsell, cross-sell, and whitespace) • Lead early, proactive engagement on at-risk accounts — no last-minute saves • Drive adoption of multi-year agreements (MYAs) and long-term customer commitments • Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value • Conduct executive-level business reviews tied to customer outcomes and ROI • Develop and execute account plans with clear growth and risk mitigation strategies • Maintain accurate forecasting and pipeline hygiene in Salesforce • Partner with CSMs, Support, and Product to remove blockers and deliver outcomes • Identify and act on customer signals (usage, sentiment, risk) to drive action early • Operate with weekly execution cadence at the account level (pipeline, risk, renewals)

• Manage the onboarding of members into credit and verification programs by coordinating training sessions, establishing accounts, and providing necessary resources to ensure a seamless transition to our products and services • Serve as the primary point of contact for credit and verification technology (MeridianLink and LOLA), coordinating with stakeholders and distributing communications to customers regarding critical product updates and relevant information • Establish and maintain service engagement rules and guidelines in partnership with customers, ensuring alignment with their operational requirements and preferences • Monitor customer service level agreements (SLAs) to identify performance deviations from established targets and benchmarks, escalating issues and collaborating with the customer service team to determine root causes and implement corrective actions • Gather and analyze customer feedback regarding service delivery challenges and emerging trends to identify opportunities for enhancing the overall customer experience

• Own and deliver against a significant annual revenue quota focused on brand and content-driven revenue • Source, develop, and close integrated marketing partnerships end-to-end • Package and sell solutions including: Sponsored content articles Sponsored video and executive interviews Brand storytelling campaigns Newsletter and homepage integrations Creative sponsorships and brand activations • Negotiate pricing, packaging, and long-term partnership agreements • Close mid-market to enterprise-level brand deals, including six-figure campaigns • Build and grow relationships with: Marketing leaders (CMOs, VPs of Marketing, Brand Directors) Growth and acquisition teams Agencies and media buyers • Maintain accurate forecasting and CRM discipline