• Own renewal and retention outcomes across a defined book of business • Build and convert expansion pipeline (upsell, cross-sell, and whitespace) • Lead early, proactive engagement on at-risk accounts — no last-minute saves • Drive adoption of multi-year agreements (MYAs) and long-term customer commitments • Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value • Conduct executive-level business reviews tied to customer outcomes and ROI • Develop and execute account plans with clear growth and risk mitigation strategies • Maintain accurate forecasting and pipeline hygiene in Salesforce • Partner with CSMs, Support, and Product to remove blockers and deliver outcomes • Identify and act on customer signals (usage, sentiment, risk) to drive action early • Operate with weekly execution cadence at the account level (pipeline, risk, renewals)

• Manage the onboarding of members into credit and verification programs by coordinating training sessions, establishing accounts, and providing necessary resources to ensure a seamless transition to our products and services • Serve as the primary point of contact for credit and verification technology (MeridianLink and LOLA), coordinating with stakeholders and distributing communications to customers regarding critical product updates and relevant information • Establish and maintain service engagement rules and guidelines in partnership with customers, ensuring alignment with their operational requirements and preferences • Monitor customer service level agreements (SLAs) to identify performance deviations from established targets and benchmarks, escalating issues and collaborating with the customer service team to determine root causes and implement corrective actions • Gather and analyze customer feedback regarding service delivery challenges and emerging trends to identify opportunities for enhancing the overall customer experience

• Own and deliver against a significant annual revenue quota focused on brand and content-driven revenue • Source, develop, and close integrated marketing partnerships end-to-end • Package and sell solutions including: Sponsored content articles Sponsored video and executive interviews Brand storytelling campaigns Newsletter and homepage integrations Creative sponsorships and brand activations • Negotiate pricing, packaging, and long-term partnership agreements • Close mid-market to enterprise-level brand deals, including six-figure campaigns • Build and grow relationships with: Marketing leaders (CMOs, VPs of Marketing, Brand Directors) Growth and acquisition teams Agencies and media buyers • Maintain accurate forecasting and CRM discipline

Role Description As an Account Manager, you will join a team of sales professionals focused on driving annual recurring revenue growth through cross-selling additional products and expanding and retaining the installed products across our customer and partner base. This role is critical in expanding our relationships with customers and partners while helping them deliver industry-leading cybersecurity to their customers through the Huntress platform. This individual contributor role is focused on: - Net dollar retention through cross-selling and expansion of product usage - Gross dollar retention - Partner loyalty - Customer and partner satisfaction - Growth and success after the initial sale This is a high-impact, high-visibility role reporting to the manager of account management. Success in this velocity motion will be measured by: - Expansion and retention metrics - Ability to maintain high activity levels - Deliver outcomes across your customer and partner base Qualifications - 2+ years of experience in Account Management, Channel or Direct Sales roles, ideally focused on mid-market and below - Knowledge of the MSP space, preferably related to the cybersecurity industry, is a plus - Experience with Salesforce or other similar CRM platforms - Strong bias to action and ability to get things done efficiently and effectively Requirements - Achieve the assigned quota based on both expansion metrics and renewal rates in a velocity sales motion - Work with partners to be a trusted advisor delivering solutions that increase customer and partner satisfaction, grow partner adoption, and deliver exceptional quality service - Maintain and reinforce Huntress’ culture - Build and maintain strong relationships with multiple contacts within assigned partner organizations - Execute a customer and partner engagement process to ensure excellent communication with our existing customers and partners Benefits - 100% remote work environment - since our founding in 2015 - Generous paid time off policy, including vacation, sick time, and paid holidays - 12 weeks of paid parental leave - Highly competitive and comprehensive medical, dental, and vision benefits plans - 401(k) with a 5% contribution regardless of employee contribution - Life and Disability insurance plans - Stock options for all full-time employees - One-time $500 reimbursement for building/upgrading home office - Annual allowance for education and professional development assistance - $75 USD/month digital reimbursement - Access to the BetterUp platform for coaching, personal, and professional growth