• Approach complex challenges from multiple perspectives, drawing insights from consumers, market trends, and technical constraints, while collaborating closely with tech and data colleagues to ensure solutions are feasible and commercially viable. • Turn insights into opportunities, supporting the planning and execution of research, moderating straightforward interviews and testing sessions, and helping teams move from observation to insight through collaborative workshops. • Balance analytical rigour with creative thinking, combining data-driven reasoning with intuitive problem-solving to drive innovation forward. • Embrace early and iterative validation, using prototyping at appropriate levels of fidelity to test assumptions, learn quickly, and refine concepts through real feedback. • Support strategic project management in exploratory and bespoke innovation projects where the path isn’t always predetermined, coordinating stakeholders while maintaining clarity and momentum in uncertain territory. • Build strong client relationships, engaging with client-side practitioners to understand their technical environment, brand, and key challenges.

Title: Insurance Systems & Business Strategy Manager Location: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. Work from Home time type: Full time job requisition id: 42105 Job Description: AAA Club Alliance is hiring a Insurance Systems & Business Strategy Manager to lead a team aligning technology investments with Insurance business strategy and delivering measurable value. This role manages the Insurance technology portfolio, partners with senior leaders to translate business priorities into roadmaps and investment decisions, and ensures strong governance, execution alignment, and value realization across transformation initiatives. Work from home positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is in Washington DC and 13 states including: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. What We Offer: As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes: - Competitive annual salary; the starting base compensation for this position is: $95,603-$136,000 - Annual Bonus Eligibility - Hybrid schedule (3 days on-site weekly) - Comprehensive health benefits package - 3+ weeks of paid time off accrued during your first year - 401(K) plan with company match up to 7% - Professional development opportunities and tuition reimbursement - Paid time off to volunteer & company-sponsored volunteer events throughout the year - Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.* Primary Responsibilities: - Manage and develop a team of Business Technology Strategists, setting clear expectations, priorities, and performance metrics. - Build team capabilities in strategic thinking, analysis, and stakeholder engagement. - Ensure high-quality, consistent strategic outputs including analysis, roadmaps, and executive communications. - Lead talent development, performance management, and succession planning. - Partner with Insurance leadership to align technology strategy with business goals (growth, efficiency, risk management). - Translate Insurance strategy into multi-year technology roadmaps and capability plans. - Advise executives on tradeoffs across cost, risk, speed, and value. - Anticipate future needs and shape strategic options proactively. - Own the Insurance technology strategy portfolio, including roadmap development, prioritization, sequencing, and dependencies. - Lead technology investment planning, business case development, and governance. - Prioritize initiatives based on value, alignment, risk, and capacity. - Track outcomes, benefits realization, and KPI performance. - Assess current-state systems, processes, and architecture to identify modernization opportunities. - Partner with enterprise architecture, delivery, analytics, and operations to ensure execution alignment. - Provide oversight for major digital transformation initiatives. - Lead executive discussions, strategy sessions, and workshops. - Communicate complex technology topics in clear, business-friendly terms. - Act as liaison across business, IT, vendors, and partners; influence without direct authority. - Oversee vendor strategy, alignment, and performance. - Perform other duties as assigned. Minimum Qualifications: - Bachelor’s degree in Business, Technology, or related field required; Master’s preferred (or equivalent experience). - 7+ years of experience in technology strategy, digital transformation, or business-technology alignment. - Prior people leadership experience required, including demonstrated success leading and developing high-performing teams. - Experience in insurance or financial services required, with strong preference for insurance background. - Proven experience in technical road mapping and enterprise technology planning required. - Strong user experience (UX) or customer experience-focused mindset strongly preferred. - Demonstrated ability to influence senior leaders and manage complex, cross-functional portfolios. Knowledge, Skills, and Abilities: - Strong understanding of business strategy, operating models, and technology strategy development. - Knowledge of enterprise technology domains (applications, data, analytics, cloud, integration, security). - Experience with technology investment governance and portfolio management. - Strong executive communication, facilitation, and systems thinking skills. - Financial and investment analysis skills; ability to operate under ambiguity. - Proven coaching and team development skills. - Strong influencing skills across organizational boundaries. - Ability to operate in a complex, fast-paced environment. - Ability to translate strategy into measurable outcomes while balancing long-term and near-term priorities. Full time Associates are offered a comprehensive benefits package that includes: - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free AAA Membership - Continual learning reimbursement up to $5,250 per year ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Information Technology

Role Description As the T&A Project Manager, you will ensure that Time & Attendance systems and processes across all countries are designed and implemented in line with statutory requirements, reducing compliance risk and supporting defensible audit outcomes. Your mission is to build compliance into every stage of T&A project delivery — ensuring all initiatives incorporate country-specific labor laws, working time regulations, collective bargaining agreements (CBAs), and payroll compliance requirements from initial design through go-live. Acting as the central compliance liaison across T&A-related initiatives, you will: - Translate legislative requirements into clear system controls. - Coordinate audit responses. - Establish governance frameworks that balance regulatory rigor with scalable delivery. You will work closely with country compliance experts, Product, and Payroll Operations to ensure solutions are compliant by design — not reliant on reactive fixes. Qualifications - Hands-on experience with global payroll Time & Attendance systems (e.g., Workday Time Tracking, UKG, ADP, Ceridian Dayforce) across multiple jurisdictions. - Strong understanding of T&A compliance requirements, including working time directives, overtime calculations, rest period enforcement, accrual methodologies, and statutory record-keeping obligations. - Knowledge of how collective bargaining agreements influence T&A configuration and operational processing. - Ability to translate functional requirements into scalable system controls. Requirements - Ability to interpret labor legislation and translate statutory requirements into operational controls and system functionality. - Experience coordinating audit responses and preparing compliance documentation for regulatory or internal review. - Track record of identifying and mitigating compliance risks in multi-country environments. - Comfortable operating in regulated environments where accuracy and defensible documentation are essential. - Strong project management skills, with experience embedding compliance into agile or hybrid delivery frameworks. - Ability to influence and align cross-functional stakeholders (Product, Operations, Implementation, Legal, Compliance) without direct authority. - Experience establishing governance structures that balance risk management with business enablement. - Able to work effectively in complex, matrixed global organizations. - Strong written and verbal communication skills, with the ability to explain complex regulatory requirements clearly to both technical and non-technical audiences. - Experience creating structured documentation that withstands audit and regulatory scrutiny. - Ability to collaborate effectively with country-based compliance experts and global stakeholders across time zones. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (we are async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

• Partner with T&A, Payroll Operations, Product, and Implementation teams to integrate country-specific labor law requirements (working time regulations, overtime rules, rest periods, CBAs, statutory accruals) into system design and configuration • Ensure compliance reviews are built into project lifecycles, including requirements gathering, configuration validation, testing, and go-live readiness • Advocate for compliance to be embedded from the outset rather than addressed after implementation • Work with country compliance and legal experts to interpret statutory obligations (maximum working hours, mandatory breaks, overtime calculations, accrual logic, record retention, etc.) • Translate legislative requirements into clear system configuration rules, technical specifications, and operational controls • Convert complex legal language into actionable requirements that Product and Operations teams can implement consistently • Serve as the central compliance point of contact for all T&A-related initiatives, aligning Compliance, Product, Payroll Operations, and Implementation teams • Establish governance checkpoints and review processes that ensure regulatory alignment without slowing delivery • Define global standards while accommodating country-specific legal requirements • Identify compliance gaps or control weaknesses before they create operational or regulatory exposure • Assess potential impact in collaboration with subject matter experts • Recommend practical corrective actions, prioritize remediation efforts, and escalate material risks when required • Coordinate internal and external audit requests relating to Time & Attendance systems and processes • Partner with country compliance experts and operational stakeholders to compile complete, accurate, and defensible documentation • Ensure audit evidence and control documentation are delivered on time • Track remediation actions resulting from audit findings through to closure • Develop and maintain T&A compliance documentation, including control narratives, process maps, risk registers, and change logs • Set documentation standards that ensure processes are transparent, traceable, and audit-ready across all operating countries • Ensure compliance impact assessments are incorporated into system and process change management