Role Description The Administrative Assistant is mainly responsible for providing administrative support to the clinical research unit. This role will be perfect for you if: - You have an interest in clinical research and administration - You are detail oriented - You want to work in a collaborative environment More specifically, the Administrative Assistant must: - Ensure that the required administrative material and other office supplies are available - Place supplies orders, request quotes and follow up with different vendors - Order lunches for new employee integrations and internal meetings with sponsors, partners and clients - Lead all archiving tasks of the organization - Provide administrative support to the medical secretaries and other departments - Replace the medical secretaries and receptionists to ensure business continuity for planned or unplanned absences - Greet individuals entering Indero’s office while at the reception - Ensure visitors are signing in the visitor log and are always accompanied and/or identified - Write the agendas and minutes of the meetings in which he/she participates - Participate in the monitoring of certain KPIs data - File and maintain various CRU training documents - Verify invoices - Understand the principles and processes for providing excellent customer service internally and externally - Support the organization in other administrative activities The role can also involve managing assigned reception duties at the clinic: - Welcoming patients - Answering phones - Managing messages - Managing appointments including bookings, confirmations, cancelations, scheduling through the computerized scheduling system Qualifications - Secondary school diploma or vocational studies - Experience working at a reception, in administration, in a pharmaceutical and/or CRO environment will be considered as an asset - Good communication skills in French and English - Intermediate knowledge of Microsoft Office (Word, Excel, and PowerPoint) - Fast learner, attention to details, good adaptability and autonomy - Ability to prioritize different assignments and to work on several tasks at the same time - Interest in sciences and clinical research - Autonomy and likes teamwork Benefits - Flexible work schedule - Permanent full-time position - Comprehensive benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities) - Ongoing learning and development opportunities Company Description Indero is a contract research organization (CRO) specialized in clinical trials. Based in Montreal, we have built a strong reputation for the quality of our research and services that exceed client expectations. Indero continues to grow and expand across North America and Europe. Indero is committed to providing equitable treatment and equal opportunity to all individuals. Accommodations are available throughout the recruitment and selection process for applicants with disabilities, upon request. Please note that Indero only accepts applicants who are legally authorized to work in Canada.

Role Description Our client is seeking a Mental Health Medical Virtual Assistant with strong Medicaid experience, specifically in Therapeutic Rehabilitation Program (TRP) documentation and compliance. You will play a critical role in ensuring: - Accurate and compliant TRP documentation - Timely claims resolution and billing support - Organized and up-to-date patient records within the EHR system Key Responsibilities - Manage and review Medicaid mental health documentation, specifically TRP (Therapeutic Rehabilitation Program) requirements - Ensure documentation completeness and compliance, identifying missing or incorrect information - Handle denied claims follow-up and resolution - Perform insurance verification and eligibility checks (Medicaid-focused) - Support medical billing and revenue cycle management, with potential to take on full billing responsibilities - Process prior authorization requests as needed - Maintain and update patient records in EHR (Tebra), including keeping treatment plans updated every 3 months - Provide general administrative support to the practice - Coordinate with providers to ensure documentation aligns with Medicaid standards Qualifications - Proven experience with Medicaid mental health documentation (non-negotiable) - Strong understanding of TRP (Therapeutic Rehabilitation Program) documentation and compliance - Experience handling denied claims and follow-up processes - Background in healthcare administration, medical billing, or behavioral health support - Strong attention to detail and ability to identify documentation gaps - Highly reliable, self-motivated, and able to work independently - Excellent English communication skills (written and verbal) Preferred Experience - Experience working with U.S.-based behavioral or mental health practices - Familiarity with state-specific Medicaid requirements (e.g., Kentucky Medicaid is a strong plus) - Experience using Tebra EHR - Experience with RingCentral, Google Voice, or similar VoIP systems Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 10 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance

Role Description The Certified Medical Assistant (CMA) plays a vital role in delivering quality patient care under the supervision of healthcare providers in a medical office setting. The CMA is responsible for performing clinical and administrative tasks to support the efficient operation of the office, ensuring compassionate and effective service to patients. By fulfilling these responsibilities, the Certified Medical Assistant contributes to the overall patient experience and supports the medical team in delivering exceptional healthcare services. Qualifications - High school diploma or equivalent. - Completion of an accredited Medical Assistant program. - Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT, NHA). Requirements - Association accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date. - Strong interpersonal and communication skills. - Excellent organizational and multitasking abilities. - Proficient in electronic medical records (EMR) and office software. - Ability to maintain confidentiality and adhere to HIPAA regulations. - Compassionate patient care skills and attention to detail. - Minimum of 1-2 years of experience in a clinical setting preferred. - Experience in a medical office environment is an advantage. Benefits - Adheres to facility Values, Service Excellence and Standards of Excellence. - Performs additional duties as assigned.

Role Description Our client is seeking a detail-oriented and proactive Credentialing & Front Office Virtual Assistant to support their healthcare operations. This role is responsible for managing end-to-end provider credentialing, maintaining accurate documentation, and assisting with administrative and billing-related tasks. The ideal candidate has hands-on experience working with insurance payers and thrives in a fast-paced, process-driven environment. - Manage the full-cycle credentialing process for healthcare providers across multiple insurance payers - Prepare, submit, and track credentialing and re-credentialing applications - Proactively follow up with payers via phone and email to ensure timely processing and status updates - Maintain accurate, organized, and up-to-date credentialing records and documentation - Ensure compliance with payer requirements and internal processes - Assist with billing-related tasks, including basic claims follow-ups or documentation support - Provide front office support such as email management, data entry, and administrative coordination - Collaborate with internal teams to address credentialing or operational issues - Support additional administrative or operational tasks as needed Qualifications - At least 1 year of proven experience in provider credentialing, enrollment, or a similar healthcare administrative role - Strong understanding of payer processes, requirements, and timelines - Excellent organizational skills with high attention to detail - Strong written and verbal English communication skills - Proficiency in Google Workspace (Docs, Sheets, Drive) or similar tools - Ability to manage multiple tasks and meet deadlines independently - Experience in medical billing or front office support is a plus Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.