Mental Health Medical Virtual Assistant

Location

Philippines

Posted

24 days ago

Salary

$5 - $6 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Mental Health Medical Virtual Assistant

Winning Assistants

Role Description Our client is seeking a Mental Health Medical Virtual Assistant with strong Medicaid experience, specifically in Therapeutic Rehabilitation Program (TRP) documentation and compliance. You will play a critical role in ensuring: - Accurate and compliant TRP documentation - Timely claims resolution and billing support - Organized and up-to-date patient records within the EHR system Key Responsibilities - Manage and review Medicaid mental health documentation, specifically TRP (Therapeutic Rehabilitation Program) requirements - Ensure documentation completeness and compliance, identifying missing or incorrect information - Handle denied claims follow-up and resolution - Perform insurance verification and eligibility checks (Medicaid-focused) - Support medical billing and revenue cycle management, with potential to take on full billing responsibilities - Process prior authorization requests as needed - Maintain and update patient records in EHR (Tebra), including keeping treatment plans updated every 3 months - Provide general administrative support to the practice - Coordinate with providers to ensure documentation aligns with Medicaid standards Qualifications - Proven experience with Medicaid mental health documentation (non-negotiable) - Strong understanding of TRP (Therapeutic Rehabilitation Program) documentation and compliance - Experience handling denied claims and follow-up processes - Background in healthcare administration, medical billing, or behavioral health support - Strong attention to detail and ability to identify documentation gaps - Highly reliable, self-motivated, and able to work independently - Excellent English communication skills (written and verbal) Preferred Experience - Experience working with U.S.-based behavioral or mental health practices - Familiarity with state-specific Medicaid requirements (e.g., Kentucky Medicaid is a strong plus) - Experience using Tebra EHR - Experience with RingCentral, Google Voice, or similar VoIP systems Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 10 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance

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