Role Description Our client is seeking a Mental Health Medical Virtual Assistant with strong Medicaid experience, specifically in Therapeutic Rehabilitation Program (TRP) documentation and compliance. You will play a critical role in ensuring: - Accurate and compliant TRP documentation - Timely claims resolution and billing support - Organized and up-to-date patient records within the EHR system Key Responsibilities - Manage and review Medicaid mental health documentation, specifically TRP (Therapeutic Rehabilitation Program) requirements - Ensure documentation completeness and compliance, identifying missing or incorrect information - Handle denied claims follow-up and resolution - Perform insurance verification and eligibility checks (Medicaid-focused) - Support medical billing and revenue cycle management, with potential to take on full billing responsibilities - Process prior authorization requests as needed - Maintain and update patient records in EHR (Tebra), including keeping treatment plans updated every 3 months - Provide general administrative support to the practice - Coordinate with providers to ensure documentation aligns with Medicaid standards Qualifications - Proven experience with Medicaid mental health documentation (non-negotiable) - Strong understanding of TRP (Therapeutic Rehabilitation Program) documentation and compliance - Experience handling denied claims and follow-up processes - Background in healthcare administration, medical billing, or behavioral health support - Strong attention to detail and ability to identify documentation gaps - Highly reliable, self-motivated, and able to work independently - Excellent English communication skills (written and verbal) Preferred Experience - Experience working with U.S.-based behavioral or mental health practices - Familiarity with state-specific Medicaid requirements (e.g., Kentucky Medicaid is a strong plus) - Experience using Tebra EHR - Experience with RingCentral, Google Voice, or similar VoIP systems Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 10 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance

Role Description The Certified Medical Assistant (CMA) plays a vital role in delivering quality patient care under the supervision of healthcare providers in a medical office setting. The CMA is responsible for performing clinical and administrative tasks to support the efficient operation of the office, ensuring compassionate and effective service to patients. By fulfilling these responsibilities, the Certified Medical Assistant contributes to the overall patient experience and supports the medical team in delivering exceptional healthcare services. Qualifications - High school diploma or equivalent. - Completion of an accredited Medical Assistant program. - Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT, NHA). Requirements - Association accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date. - Strong interpersonal and communication skills. - Excellent organizational and multitasking abilities. - Proficient in electronic medical records (EMR) and office software. - Ability to maintain confidentiality and adhere to HIPAA regulations. - Compassionate patient care skills and attention to detail. - Minimum of 1-2 years of experience in a clinical setting preferred. - Experience in a medical office environment is an advantage. Benefits - Adheres to facility Values, Service Excellence and Standards of Excellence. - Performs additional duties as assigned.

Role Description Our client is seeking a detail-oriented and proactive Credentialing & Front Office Virtual Assistant to support their healthcare operations. This role is responsible for managing end-to-end provider credentialing, maintaining accurate documentation, and assisting with administrative and billing-related tasks. The ideal candidate has hands-on experience working with insurance payers and thrives in a fast-paced, process-driven environment. - Manage the full-cycle credentialing process for healthcare providers across multiple insurance payers - Prepare, submit, and track credentialing and re-credentialing applications - Proactively follow up with payers via phone and email to ensure timely processing and status updates - Maintain accurate, organized, and up-to-date credentialing records and documentation - Ensure compliance with payer requirements and internal processes - Assist with billing-related tasks, including basic claims follow-ups or documentation support - Provide front office support such as email management, data entry, and administrative coordination - Collaborate with internal teams to address credentialing or operational issues - Support additional administrative or operational tasks as needed Qualifications - At least 1 year of proven experience in provider credentialing, enrollment, or a similar healthcare administrative role - Strong understanding of payer processes, requirements, and timelines - Excellent organizational skills with high attention to detail - Strong written and verbal English communication skills - Proficiency in Google Workspace (Docs, Sheets, Drive) or similar tools - Ability to manage multiple tasks and meet deadlines independently - Experience in medical billing or front office support is a plus Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Shine on as an administrative assistant - recruitment (remote) in special education and alternative education settings nationwide. The team members of Specialized Education Services, Inc. (SESI) shine a positive light on students who need academic, emotional, social, and behavioral support and uncover the unique learner within. Have a profound impact, grow, learn, and thrive as part of our team. What you can expect to do: - Advance student potential—and your own—as you collaborate with the teacher to work with small groups of students in delivering individualized services and support. - Monitor student behavior, track educational progress, communicate with parents, and reinforce learning and skills through our proven model. Responsibilities - Understand and implement SESI’s philosophy, policy, and procedures relating to conduct, discipline, educational and attendance outcomes for students, staff, and parents. - Schedule candidate interviews using an applicant tracking system, ensuring timely communication while maintaining organized and up-to-date recruitment records. - Operate a variety of office equipment, including phone systems, printers, faxes, copies, and different computer applications. - Maintain confidentiality and privacy of personnel, business, and other confidential, sensitive, electronic proprietary information of Specialized Education Services and their current and past employees and students. - Ensure state, municipal, and federal compliance in the areas of upholding and enforcing maintenance of school records. - Enter data around enrollment, attendance, behavioral incidents, test scores as needed. - Perform other duties as assigned and to be determined based upon SESI needs and business requirements. Qualifications - High School Diploma or equivalent required - advanced education preferred. - Ability to operate office equipment. - Understanding of Microsoft Office applications including Word, Excel, and PowerPoint. - Demonstrated strong self-management while working remotely. - Experience working with an Application Tracking System (iCIMS) preferred. Requirements - Ability to run short distances and move swiftly in response to student needs, including bending, kneeling, and crouching. - Ability to lift and assist students with mobility challenges, often requiring the handling of up to 50 pounds or more. - Skill in managing fine motor tasks, such as helping students with writing, manipulating small objects, or using adaptive devices. - Ability to operate a computer or tablet for up to 8 hours daily. - Capacity to notice and respond to non-verbal cues from students. - Capacity to remain calm and composed during physically and emotionally demanding situations, ensuring student safety and well-being. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Benefits - Starting from USD $25.00/Hr.