• Act as a resource for employees, providing information and answering inquiries • Maintain People & Culture email inbox and answer employee inquiries through People & Culture phone line • Present new hire orientation on regular cadence to new hires in the Americas region • Manager exit logistics process • Manage the processing of employee changes, internal movement, set-up of new hires, and general employee maintenance with payroll team • Perform system administration duties for Performance Management and Learning Management software • Maintain personnel files in compliance with applicable legal requirements • Keep employee records up-to-date in a timely fashion • Respond to data requests from partners within People & Culture and other business areas • Create ongoing reporting of employee data and send to various internal teams • Other duties as assigned

• Support recruiting operations by coordinating interviews and tracking candidate progress. • Assist with onboarding logistics including candidate communications, completing onboarding checklists and supporting new hire experience. • Provide general HR administrative support, including updating employee files, maintaining documentation, and assisting with audits. • Support HRIS administration tasks such as data entry, reporting, and troubleshooting under guidance of the HR team. • Support the refresh and maintenance of the HR SharePoint site, ensuring content reflects updated branding and current information. • Assist with updating HR the organizational chart, employee handbook, benefits summary and other documents as needed. • Support the development of an internship program. • Support the People Experience & Belonging with logistics and initiative coordination. • Assist with planning and executing events and meetings for the Senior Leadership Team (SLT), including scheduling, securing meeting space, material preparation, and follow-up. • Help coordinate virtual and in-person employee engagement activities. • Contribute to other projects related to employee experience, engagement, and process improvement as needed.

• Conducting professional conversations with individuals exploring change or growth • Sharing information about leadership and personal development programs • Utilizing digital communication and marketing tools to support outreach and communication activities • Facilitating professional conversations and next-step discussions through a structured consultation process • Working independently while leveraging established systems, frameworks, and ongoing guidance • Participating in ongoing leadership and professional development training

Role Description The AI Workflow & Automation Lead is responsible for designing, building, and scaling AI‑ and automation‑enabled workflows across TKO’s People Operations landscape. This role sits at the intersection of the People + Culture team, technology, and employee experience: translating business and policy requirements into orchestrated workflows, bots, and digital assistants that handle high‑volume, rules‑based work while preserving strong controls and a great user experience. The Lead partners closely with People Operations, People Tech/IT, the People Insights Manager, and COEs to prioritize use cases, deliver solutions, and measure impact. Key Responsibilities - AI & Automation Strategy and Roadmap - Define and maintain the AI and workflow automation roadmap for People Ops, aligned with People strategy and enterprise AI principles. - Prioritize use cases based on business value, risk, feasibility, and employee experience. - Partner with People Ops leaders, P+CBPs, and COEs to identify opportunities to reduce manual work and improve speed, quality, and consistency. - Workflow and Use-Case Design - Lead discovery and design sessions to map current processes and define future‑state digital workflows (e.g., onboarding, job changes, leaves, data changes, offboarding). - Translate policies and business rules into decision trees, intents, and orchestration logic for bots and workflow engines. - Create clear functional requirements, user stories, and acceptance criteria for People Tech /IT and vendor partners. - Build, Test, and Deploy AI and Automation Solutions - Work with People Tech, IT, and vendors to configure and deploy workflows, bots, and digital assistants in TKO’s toolset (HCM, case management, chat/agent platforms, RPA, etc.). - Coordinate pilots and A/B tests; run UAT with People Ops, P+C Advisors, and end users. - Ensure solutions meet security, privacy, and compliance standards and have appropriate human‑in‑the‑loop controls. - “Bot Operations” and Continuous Improvement - In partnership with People Operations, monitor performance dashboards (deflection, success/error rates, handling times, escalation patterns). - Investigate failure modes and exceptions; refine intents, rules, and flows to improve accuracy and experience. - Maintain a structured backlog of enhancements and new use cases; run regular retrospectives with People Operations, and P+C Advisors. - Data, Measurement, and Value Realization - Collaborate with the People Insights Manager to define and track key metrics (e.g., % of transactions automated, hours saved, cycle time improvements, NPS/CSAT, error rates). - Quantify the business impact of automation and provide regular readouts to P+C leadership and Finance. - Use insights from case and transaction data to recommend next‑wave automation and simplification opportunities. - Governance and Risk Management - Ensure AI and automation solutions adhere to TKO’s AI governance principles, including fairness, transparency, explainability, and auditability. - Document decision logic, data sources, and control points for key workflows. - Partner with Legal, Compliance, InfoSec, and ER for use cases that touch sensitive data or employment decisions. - Change Management and Enablement - Create and execute change plans for new and updated workflows (stakeholder analysis, communications, training, and support materials). - Enable P+C Advisors, People Ops specialists, and P+CBPs to effectively use and champion new tools. - Gather structured feedback from employees, managers, and People teams to inform ongoing improvements. Qualifications - Significant experience (typically 6+ years) in one or more of: People/HR operations, People/HR Technology, business process design, product management, or intelligent automation. - Hands‑on experience designing and/or implementing workflows in HCM, case management, or automation platforms (e.g., Workday, SuccessFactors, ServiceNow, Salesforce, UiPath, Power Platform, or similar). - Demonstrated ability to map complex business processes and translate them into clear requirements and decision logic. - Strong analytical skills; comfortable working with metrics and dashboards to drive decisions. - Excellent communication and facilitation skills; able to work with both technical and non‑technical stakeholders and explain complex concepts in simple terms. - Proven track record of delivering cross‑functional projects on time and with measurable impact. Preferred Qualifications - Experience with conversational AI, chatbots, or orchestration agents (e.g., building intents, flows, knowledge integrations). - Background in HR or People functions, with understanding of core HR processes and data. - Exposure to AI/ML concepts (e.g., LLMs, supervised learning, model monitoring) and responsible AI practices. - Experience working in a shared services or global operations environment, ideally across US and UK and/or additional regions. Competencies and Mindset - Product mindset: Thinks in terms of users, journeys, and outcomes rather than one‑off projects. - Systems thinker: Understands how policies, processes, data, and technology fit together. - Change agent: Comfortable leading others through change and challenging legacy ways of working. - Experimenter: Uses pilots and data to test ideas, learn quickly, and iterate. - Collaborative: Works seamlessly across People Operations, P+C BPs, COEs, IT, and vendors. - Ethical and control‑oriented: Balances innovation with strong controls, confidentiality, and regulatory compliance. Compensation - Hiring Rate Minimum: $112,500 annually (minimum will not fall below the applicable State/local minimum salary thresholds). - Hiring Rate Maximum: $150,000 annually. Equal Opportunity Employer TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.