• Assist French-speaking customers via phone, email, and chat • Provide fast and accurate solutions with a friendly and empathetic approach • Help customers resolve issues related to services or accounts • Update and manage information in internal systems • Collaborate with the team to ensure an optimal customer experience

Title: Critical Incident Specialist Location: Remote (Canada) Department: EAP CIR Trauma Service Operations Job Description: About Dialogue Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families. When it comes to our work, we set the bar high. Together, we&rsquo;re transforming health and helping millions improve their well-being. We&rsquo;re firm believers that great people don&rsquo;t settle on: Impact Community Growth Excellence Feel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact. Your role as Critical Incident Specialist Working closely with Myriam Caron, Team Lead, your role will be to provide intervention and coordinate a rapid and effective response to a critical or traumatic incident affecting an organization's employees. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat! What you'll be doing - Assess and analyze the needs of organizations regarding critical incident service - Coordinate interventions for eligible organizations of Dialogue's Employee Assistance Program - Offer interventions to affected employees according to their needs and the situations encountered (e.g. work accident, death of an employee, layoff, etc.) - Collaborate closely with the employee's manager or human resources to advise and support the organization in returning to normalcy following a critical incident - Ensure rigorous record-keeping, including coordination notes, intervention notes and invoicing of external service providers, email exchanges, etc. - Take initiatives to improve service and actively participate in the recruitment of external service providers We'd love to hear from you if you have - A university degree in a field related to health sciences (e.g. psychology, social work, criminology, etc.) - Very good knowledge of psychological first aid, acute stress, post-traumatic stress and critical incident/trauma response - Full-time (32 hours) or part-time availability (21 hours at least) to work weekdays, with a minimum of two evening shifts (until 9 p.m.), and openness to weekend on-call shifts - The ability to perform administrative tasks - Comfort with technology - Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English. At Dialogue, your well-being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits: - Access to the Dialogue app and virtual mental health support for you and your family - Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement - 4 weeks vacation, 9 wellness days, and 1 volunteer day - Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles - Work abroad up to 4 weeks/year - Incentive plans, referral bonuses & RRSP matching - Learning via Coursera, external training budget & mentorship - Optional parental leave top-up Recruitment Fraud Notice Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond &mdash; report it to <jobs@dialogue.co> and verify the role on our official careers page.

About Dealerware Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year. We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes. The current role openings will manage one of the following 3 regions: Midwest (including Canada), Southeast, or Mid-Atlantic. Frequent same-day travel to client sites is an essential function of this role. For this reason, candidates must reside within their assigned region. See specific states per region on the application page. Key ResponsibilitiesAdoption & Customer Success Strategies - Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives. - Proactively monitor customer usage and identify opportunities for improved utilization of platform features. - Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes. - Partner with customers to align platform use with their business goals and uncover growth opportunities. Account Management & Relationship Building - Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders. - Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty. - Proactively identify upsell opportunities, introduce new features, and ensure customer renewals. - Handle escalations with professionalism and a focus on swift resolution. Training & Optimization - Manage occasional training, ensuring a smooth and timely implementation process for new users. - Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables. - Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements. Collaboration & Continuous Improvement - Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements. - Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes. - Develop and contribute to scalable resources, including training materials, playbooks, and success templates. - Stay informed on industry trends, best practices, and customer success innovations to enhance your impact. Required Qualifications - 3+ years in customer success, account management, or a related customer-facing role in an automotive software company. - Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously. - Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving. - Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action. - A collaborative mindset and a passion for driving customer success and outcomes. - Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel up to 20% Dealerware Offers You - Competitive base salary of $85,000 with bonus incentive eligibility - Full benefits (medical, dental, vision, disability) - 401(k) with company match - On-demand educational courses via LinkedIn Learning - Tuition reimbursement and continuing education - Unlimited paid vacation policy - Flexible work - Generous Paid Parental Leave program - Modern office and a dynamic team in downtown Austin with free parking - Friendly, small company environment with a progressive culture Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. *We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Role Description We are hiring a Customer Care Agent (English and German) to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project. - Handle customer requests via tickets in English and German - Investigate and resolve issues using internal tools and knowledge bases - Track, document, and follow up on cases until full resolution - Escalate complex or technical cases to relevant teams when needed - Identify recurring issues and contribute to improving support processes and templates Success will look like: - Fast and accurate resolution of customer cases with a strong focus on quality - High level of customer satisfaction and service consistency - Effective workload management and strong prioritization skills - Active contribution to improving support workflows and reducing recurring issues You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players. This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company. Qualifications - Fluent English (written and spoken) + Ukrainian proficiency - Upper-Intermediate or Advanced level of German is required - Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them) - Ability to manage workload, prioritize tasks, and work effectively under pressure Requirements - Strong communication, empathy, and customer-oriented mindset - Problem-solving skills with ownership and responsibility for outcomes - Calm, organized, and proactive approach in stressful situations - Ability to collaborate effectively within a team and adapt to changes Benefits - Possibility to work remotely in a global product company with talented people - Competitive salary based on your experience and skills - 21 days of paid vacation, 5 paid sick days, plus national holidays - Medical insurance and access to a psychologist - Parental leave support - Access to internal learning platform (courses, trainings, certifications) - Employee Referral Program with attractive bonuses - Full technical support and equipment provided