About Dealerware Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year. We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes. The current role openings will manage one of the following 3 regions: Midwest (including Canada), Southeast, or Mid-Atlantic. Frequent same-day travel to client sites is an essential function of this role. For this reason, candidates must reside within their assigned region. See specific states per region on the application page. Key ResponsibilitiesAdoption & Customer Success Strategies - Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives. - Proactively monitor customer usage and identify opportunities for improved utilization of platform features. - Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes. - Partner with customers to align platform use with their business goals and uncover growth opportunities. Account Management & Relationship Building - Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders. - Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty. - Proactively identify upsell opportunities, introduce new features, and ensure customer renewals. - Handle escalations with professionalism and a focus on swift resolution. Training & Optimization - Manage occasional training, ensuring a smooth and timely implementation process for new users. - Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables. - Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements. Collaboration & Continuous Improvement - Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements. - Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes. - Develop and contribute to scalable resources, including training materials, playbooks, and success templates. - Stay informed on industry trends, best practices, and customer success innovations to enhance your impact. Required Qualifications - 3+ years in customer success, account management, or a related customer-facing role in an automotive software company. - Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously. - Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving. - Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action. - A collaborative mindset and a passion for driving customer success and outcomes. - Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel up to 20% Dealerware Offers You - Competitive base salary of $85,000 with bonus incentive eligibility - Full benefits (medical, dental, vision, disability) - 401(k) with company match - On-demand educational courses via LinkedIn Learning - Tuition reimbursement and continuing education - Unlimited paid vacation policy - Flexible work - Generous Paid Parental Leave program - Modern office and a dynamic team in downtown Austin with free parking - Friendly, small company environment with a progressive culture Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. *We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Role Description We are hiring a Customer Care Agent (English and German) to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project. - Handle customer requests via tickets in English and German - Investigate and resolve issues using internal tools and knowledge bases - Track, document, and follow up on cases until full resolution - Escalate complex or technical cases to relevant teams when needed - Identify recurring issues and contribute to improving support processes and templates Success will look like: - Fast and accurate resolution of customer cases with a strong focus on quality - High level of customer satisfaction and service consistency - Effective workload management and strong prioritization skills - Active contribution to improving support workflows and reducing recurring issues You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players. This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company. Qualifications - Fluent English (written and spoken) + Ukrainian proficiency - Upper-Intermediate or Advanced level of German is required - Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them) - Ability to manage workload, prioritize tasks, and work effectively under pressure Requirements - Strong communication, empathy, and customer-oriented mindset - Problem-solving skills with ownership and responsibility for outcomes - Calm, organized, and proactive approach in stressful situations - Ability to collaborate effectively within a team and adapt to changes Benefits - Possibility to work remotely in a global product company with talented people - Competitive salary based on your experience and skills - 21 days of paid vacation, 5 paid sick days, plus national holidays - Medical insurance and access to a psychologist - Parental leave support - Access to internal learning platform (courses, trainings, certifications) - Employee Referral Program with attractive bonuses - Full technical support and equipment provided

Role Description Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, the incumbent may make outbound follow-up calls on outstanding AR accounts. Essential Duties and Responsibilities - Answer inbound customer service calls and make some outbound follow-up calls in a professional, service-oriented manner. - Answer the calls timely without drops/abandons. - Ascertain the reason for the call and assist the caller with their questions, concerns, or problems with a focus on first call resolution. - Facilitate resolution by referring the matter to the issue/content expert. - Escalate the matter to a supervisor, request the appropriate information, or take appropriate action so that the issue expert can effectively resolve the matter. - Other duties as assigned. Qualifications - Exceptional customer service skills including effective and efficient problem-solving and analyzing skills. - Professional and calming tone of voice with complete command of the English language free of inappropriate grammar. - Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact. - Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques. - Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found. - Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities. - Ability to interpret and apply reimbursement aspects of managed healthcare contracts. - Attentive listening skills. - Ability to clearly articulate a response to the customer using appropriate voice modulation. Requirements - High school education or the equivalent. - 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus. Physical Demands - Ability to sit at a computer terminal for extended periods of time. Work Environment - Call Center environment with headset and multiple workstations within close proximity. - Hospital Environment may include direct patient interaction. Benefits - Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. - Medical, dental, vision, disability, and life insurance. - Paid time off (vacation & sick leave) – min of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match. - 10 paid holidays per year. - Health savings accounts, healthcare & dependent flexible spending accounts. - Employee Assistance program, Employee discount program. - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

• Point of contact for German-speaking customers via phone and email • Respond to buyer inquiries on Amazon and manage product reviews • Assist with questions about products, orders, and returns • Handle inquiries in the ticketing system and document interactions • Process warranty, repair, and complaint requests • Clarify and order required spare parts • Coordinate with the logistics, returns, and order fulfillment teams