Role Description Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, the incumbent may make outbound follow-up calls on outstanding AR accounts. Essential Duties and Responsibilities - Answer inbound customer service calls and make some outbound follow-up calls in a professional, service-oriented manner. - Answer the calls timely without drops/abandons. - Ascertain the reason for the call and assist the caller with their questions, concerns, or problems with a focus on first call resolution. - Facilitate resolution by referring the matter to the issue/content expert. - Escalate the matter to a supervisor, request the appropriate information, or take appropriate action so that the issue expert can effectively resolve the matter. - Other duties as assigned. Qualifications - Exceptional customer service skills including effective and efficient problem-solving and analyzing skills. - Professional and calming tone of voice with complete command of the English language free of inappropriate grammar. - Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact. - Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques. - Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found. - Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities. - Ability to interpret and apply reimbursement aspects of managed healthcare contracts. - Attentive listening skills. - Ability to clearly articulate a response to the customer using appropriate voice modulation. Requirements - High school education or the equivalent. - 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus. Physical Demands - Ability to sit at a computer terminal for extended periods of time. Work Environment - Call Center environment with headset and multiple workstations within close proximity. - Hospital Environment may include direct patient interaction. Benefits - Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. - Medical, dental, vision, disability, and life insurance. - Paid time off (vacation & sick leave) – min of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match. - 10 paid holidays per year. - Health savings accounts, healthcare & dependent flexible spending accounts. - Employee Assistance program, Employee discount program. - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

• Point of contact for German-speaking customers via phone and email • Respond to buyer inquiries on Amazon and manage product reviews • Assist with questions about products, orders, and returns • Handle inquiries in the ticketing system and document interactions • Process warranty, repair, and complaint requests • Clarify and order required spare parts • Coordinate with the logistics, returns, and order fulfillment teams

Role Description Make your impact within a rapidly growing Fintech Company. - Lead and manage a team of approximately 15 agents. - Drive team performance and results through: - 1:1’s - Team meetings - QA coaching - Goal-setting - Skill development - Agent accountability - Build a positive leadership brand that inspires trust, fosters collaboration, and drives success for your team and organization. - Proficiency in de-escalating conflicts and engaging in customer contacts as needed. - Maintain a proactive approach to change management and effectively navigate adversity within the team. - Capacity to work effectively with others towards a common goal, leveraging interpersonal skills to build consensus and drive collective action. - Ability to effectively analyze situations, weigh options, and come to a decision promptly. - Communicate clearly to varying levels of audience in a clear and confident fashion. - Seeks input from all team members, valuing diverse opinions and backgrounds. - Contributes to an open, inclusive, and psychologically safe environment where team members feel comfortable sharing their ideas and perspectives. - An understanding of contact center metrics of success and track record in improving performance in those respective areas, including adherence, customer satisfaction, QA, etc. Qualifications - A minimum of 3-5 years of experience in a customer service leadership role, with a proven track record of improving customer satisfaction metrics and processes. - 1 year experience working with strategic accounts. - Robust knowledge of MS Excel or Google Sheets required. - Proficient in Workforce Management (WFM) applications (Calabrio) and Customer Relationship Management (CRM) systems (Salesforce). - Ability to think and act strategically within a dynamic, fast-paced organization. - A positive, people-oriented demeanor with an enthusiastic attitude and growth mindset. - Effective leadership in discussions, presentations, and influencing others. - Flexes style and approach as the situation requires: can direct, collaborate, or empower. - Adept at articulating the “why” and draws a line-of-sight to the customer, focusing on outcomes. Requirements - Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Benefits - The role is eligible for a competitive benefits package that includes: - Medical, dental, vision, life and disability insurance - 401(k) retirement plan - Flexible spending & health savings account - Paid holidays - Paid time off - Other company benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.

Role Description As a Customer Success Manager, you own the post-sale customer experience and are accountable for driving measurable customer outcomes. You act as a strategic partner to your customers—aligning T3 to their business goals, accelerating time-to-value, and ensuring adoption, retention, and growth across your portfolio. - Own a book of business and serve as the primary point of contact post-sale - Build and execute Customer Success Plans aligned to customer goals, use cases, and success criteria - Drive adoption through structured engagement (onboarding, pulse checks, monthly check-ins, business reviews) - Monitor customer health, usage, and sentiment to proactively identify risks and opportunities - Lead value-based conversations that connect T3 capabilities to ROI, efficiency, and operational outcomes - Partner cross-functionally (Sales, Support, Product, O&E) to resolve issues and improve the customer experience - Act as the voice of the customer or customer advocate – surfacing product gaps, process breakdowns, and improvement opportunities - Identify and drive expansion opportunities through increased product adoption and strategic alignment Qualifications - 2+ years in Customer Success, Account Management, or similar customer-facing role - Strong ability to manage a portfolio, prioritize accounts, and drive proactive engagement - Experience working cross-functionally to solve customer problems - Data-driven mindset with the ability to translate usage into insights and action - Excellent communication skills with a focus on business outcomes (not just activity) Requirements - Must be able to sit for prolonged periods at a desk and work on a computer - Must be able to occasionally travel to tradeshows - Must be able to attend in person quarterly business meetings Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities