• The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. • Follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. • Researches each account using company patient accounting applications and internet resources. • Conduct appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. • Problem solves issues and creates resolution that will bring in revenue eliminating re-work. • Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. • Requests additional information from patients, medical records, and other needed documentation upon request from payors. • Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. • Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. • Maintains desk inventory to remain current without backlog while achieving productivity and quality standards. • Performs special projects and other duties as needed.

Role Description The Collections Specialist is responsible for: - Collecting large account receivables - Investigating credit issues - Preparing and maintaining reports and customer files - Recommending accounts slated for collection agencies or to be placed on hold - Preparing accounts receivable adjustments This is a work from home position. Qualifications - Bilingual French / English (written and spoken) - required Benefits - Health and Safety is our #1 priority, and we live it 3-6-5! - Competitive wages: Starting at $24/hr - Work schedule: Remote, Full-time - Monday to Friday 8:30 - 5pm (40 hrs) - Focus on maintaining sustainability - Comprehensive health benefits coverage after 30 days of full-time employment - RRSP with company matching - Opportunities for growth and development for all stages of your career - Company paid training and tuition reimbursement Company Description

• Realizas la renovación de los clientes que se te asignen a través de los skills, asegurando la debida gestión, tipificación y seguimiento. • Recibes llamadas de los clientes a través de los distintos canales de atención con el objetivo de identificar por qué no ha renovado su producto y lograr la recuperación del saldo pendiente. • Contactas a los clientes que no han generado la renovación de su factura e identificas el motivo por el cual no lo han realizado, logrando el recaudo. • Garantizas la documentación de todas las interacciones.

• Ensure timely follow-up on all patient accounts • Escalate payer trending concerns to leadership • Communicate with external departments • Work with payers to ensure proper reimbursement on patient accounts • Identify and prepare adjustments and write-offs • Correct and resubmit claims • Follow-up on daily correspondence • Check claim status, submit written correspondence to payers and patients • Interpret contracts with payers • Send initial or secondary bills to insurance companies • Process refunds and work to overturn insurance claim rejections