• Respond to customer inquiries via email, phone, and chat • Assist with orders, shipping, returns, and product questions • Manage shipments using ShipStation • Troubleshoot delivery issues and order errors • Process refunds, replacements, and updates • Answer reviews • Identify repetitive customer questions and patterns • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) • Create and refine response templates and knowledge base content • Train and improve AI responses to match brand voice • Monitor performance and suggest improvements to reduce support volume

• Desarrollo de relaciones estratégicas: Actuarás como embajador de Product Hackers en las sedes de los clientes y eventos clave. • Estrategia de mercado: Ejecutarás la disección del ecosistema eCommerce para identificar nichos y diseñar estrategias de abordaje personalizadas. • Ciclo de venta consultiva: Gestión integral de oportunidades (Inbound y Outbound), desde la prospección inteligente hasta el cierre de acuerdos complejos de alto impacto. • Crecimiento de cuentas (upsell/cross-sell): Identificarás oportunidades de expansión en nuestros clientes actuales más grandes, trabajando de la mano con los equipos técnicos.

• This role will operate as a business product leader in a business‑led, technology‑enabled delivery model. • This leader will own the successful delivery of personal lines insurance and AAA products to market, with accountability for business outcomes delivered through digital sales and service experiences across multiple distribution channels, including AAA club agency, independent agency, direct, and alternative platforms. • This leader plays an active role in executing go‑to‑market strategies and tactics, driving digital experience innovation through emerging technologies, including AI and machine learning, and owning the key performance indicators tied to their initiatives. • Identify and execute opportunities to streamline processes, implement advanced technologies, and enhance risk assessment methodologies. • Develops design for insurance products’ flawless delivery through multiple distribution channels (e.g., branch agents, call center agents, and independent agents).

• Collaborate with the internal recruitment team and hiring managers to understand hiring needs and role requirements. • Source, screen, and qualify candidates for diverse positions across client projects. • Maintain and utilize applicant tracking systems (such as Workable) to manage candidate pipelines efficiently. • Conduct preliminary candidate interviews and assessments to ensure fit with job requirements. • Provide timely candidate status updates and coordinate communications between candidates and hiring managers. • Contribute to recruitment strategy discussions by sharing market insights, auditing interview process, and providing candidate feedback. • Maintain high levels of professionalism and confidentiality throughout the recruitment process.