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Ocrolus logo
Ocrolus

Ocrolus is the leading document automation platform in financial services, powering the digital lending ecosystem

Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

21 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglishAWSCloudJavaPythonSQL

Job Description

Application Support Engineer

Ocrolus

• Troubleshoot production issues affecting our operations with a sense of urgency. • Provide solutions to client reported issues for various projects. • Understand the application flows and processes. • Provide clear steps to reproduce an issue for engineering teams when a bug is identified. • Conduct root cause analysis (RCA) when needed. • Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues. • SLA adherence for keeping applications running in a highly available environment. • Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.

Job Requirements

  • Graduation in IT, Computer Science, or any Engineering discipline.
  • 4+ years of hands-on experience in Software/Application support roles.
  • Hands-on skills with SQL Queries, Tables, Joins, etc.
  • Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
  • Excellent debugging skills, Strong problem-solving skills.
  • Experience with Version Control Systems like Git and GitHub.
  • Must have experience with Incident management and ticketing tools like JIRA.
  • Willingness to work in 24*7 rotational shifts.
  • Excellent client-facing skills along with excellent written and verbal communication skills in English.
  • Good to have prior experience working with cloud infrastructure like AWS.

Benefits

  • Be part of a fast-paced, high-growth startup environment.
  • Chance to collaborate and work closely with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department, share your insights directly, and influence Ocrolus' business.
  • Best in market compensation, unique perks, flexible benefits, and ESOPs. Along with flexible working hours, and unlimited PTO.

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