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Ocrolus is the leading document automation platform in financial services, powering the digital lending ecosystem
Application Support Engineer
Location
United States
Posted
21 days ago
Salary
0
Seniority
Senior
Job Description
Application Support Engineer
Ocrolus
• Troubleshoot production issues affecting our operations with a sense of urgency. • Provide solutions to client reported issues for various projects. • Understand the application flows and processes. • Provide clear steps to reproduce an issue for engineering teams when a bug is identified. • Conduct root cause analysis (RCA) when needed. • Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues. • SLA adherence for keeping applications running in a highly available environment. • Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.
Job Requirements
- Graduation in IT, Computer Science, or any Engineering discipline.
- 4+ years of hands-on experience in Software/Application support roles.
- Hands-on skills with SQL Queries, Tables, Joins, etc.
- Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
- Excellent debugging skills, Strong problem-solving skills.
- Experience with Version Control Systems like Git and GitHub.
- Must have experience with Incident management and ticketing tools like JIRA.
- Willingness to work in 24*7 rotational shifts.
- Excellent client-facing skills along with excellent written and verbal communication skills in English.
- Good to have prior experience working with cloud infrastructure like AWS.
Benefits
- Be part of a fast-paced, high-growth startup environment.
- Chance to collaborate and work closely with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department, share your insights directly, and influence Ocrolus' business.
- Best in market compensation, unique perks, flexible benefits, and ESOPs. Along with flexible working hours, and unlimited PTO.
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