Role Description We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts — large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. - Take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. - Work closely with our North American Sales team on renewals and expansion. - Partner with customer and technical teams across the business to deliver for your clients. - Have regular visibility with our founder and CEO on the performance and health of our most important accounts. - Be a go-to resource for the wider CS team — sharing your approach and helping more junior CSMs navigate complex account situations. Qualifications - 7+ years of Customer Success experience in an enterprise SaaS organisation. - Proven track record of owning large, complex, multi-stakeholder accounts with significant ARR. - Ideally with exposure to retail, ecommerce or MarTech. Requirements - Executive presence — comfortable and credible in conversations with CMOs, CTOs and CEOs. - Commercial sharpness — spot risk and opportunity in account data. - Relationship depth — build relationships that go beyond the day-to-day contact. - Data fluency — comfortable working with and interpreting performance data. - Technical credibility — understand enough about how Ometria works technically. - Organised and accountable — manage a complex book of business without dropping balls. - A natural at sharing what you know — raise the people around you. Benefits - Unlimited paid time off - Health Insurance - Dental - Vision - Mental Health Support

Role Description As the leading European alternative to the hyperscalers, T Cloud Public provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be: - The primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential. - Shifting the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with. Key Responsibilities - Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative. - Manage Enterprise Adoption: Partner with clients to accelerate T Cloud Public adoption, focusing on large-scale workloads and complex migrations. - Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with. - Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance. - Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes. - Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey. Qualifications - Fluency in English, both verbal and written - German knowledge is highly welcome. - Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure. - Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise. - Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative. - Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses. - Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders. - UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly. - Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem. - Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product. - Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market. Requirements - Please note: remote working is only possible from within Hungary due to European taxation regulations. Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. - DT-ITS received the Best in Educational Cooperation award from HIPA in 2019. - Acknowledged as the Most Ethical Multinational Company in 2019. - The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges - Ensure customers are technically healthy and on the most recent version of our product - Identify criteria for assisting your customers by using Success Plays in the Success Platform - Promote ServiceNow customer success stories and processes - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Work with ServiceNow teams to improve product adoption and increased footprint - Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5+ years of experience providing customer professional services or related business support - Ability to provide independent comprehensive services - Experience resolving issues through analysis - Experience in working collaboratively - ServiceNow accreditations or certifications a plus Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Manager, Digital Client Success Location: Bengaluru Workplace: hybrid Category: Client Success Job Description: About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The mission of the BV Client Success team is to increase the value of and drive satisfaction with the Bazaarvoice suite of services. Client retention and growth are areas of relentless focus as our teams help clients build and execute best-in-class User Generated Content (UGC) programs. By helping our clients maximize the value of their existing services, we ensure we can retain and grow those customers over the long term. This candidate will lead our Digital Client Success team based out of Bengalore. This manager will oversee 5-6 Digital CSMs. They will be responsible for measuring those CSMs against defined metrics as well as creating additional reporting to better quantify success. This candidate will identify areas of opportunity within our Digital Portfolio and create programs to engage customers as well as making sure existing programs are being executed at a high level. Digital Client Success is also a source of talent within Bazaarvoice. This manager will be responsible for the continued growth of the CSMs on their team. This manager will also serve as a client-facing point of escalation when necessary, and must be comfortable working directly with clients. Digital Client Success leverages a blend of 1:1, 1:many, and tech-driven client interactions, as well as a mix of proactive and reactive interactions. Digital Client Success also owns hosting responsibility for various webinars and helps record materials for our knowledge base. What you'll be doing: - Working with peers and leadership in North America, EMEA, and APAC - Hiring, leading, coaching, and mentoring a team of dedicated Client Success professionals at various stages of their individual careers - Strategically guiding existing processes, and aiding in the creation of new programs to drive product value at a rapidly increasing scale for our customers - Engaging in proactive client leadership outreach activities to further support client application of User Generated Content (UGC) best practices and to achieve targeted program goals - Building your team and guiding the career growth and development for your direct reports - Participating in the development of processes, tools, and systems that improve service delivery to clients; and contributing to the improvement of product design based on client/market feedback - Inspiring Customer Success excellence working cross-functionally throughout Bazaarvoice - Ongoing assignment of new accounts, maintenance of portfolio balancing among your direct report’s portfolios, and staff planning to account for growth - Participating in company-wide customer feedback activities including NPS surveys and additional ad hoc client feedback initiatives - Developing relationships with executive level leadership with accounts in your team’s portfolio Necessary skills and experience: - Must have a strong track record of providing outstanding service to customers/clients/accounts - Five years of experience managing project or functional teams - Have managed the hiring process - Subject matter expertise in digital marketing, social media, e-commerce, and Web 2.0 technologies - Strong analytic background for both internal business analytics and consultation to clients - Experience with 1:many, scaled, queue-based support models - Exceptional written and verbal communication skills - Steller interpersonal skills for collaboration across internal teams in addition to clients - Ability to provide critical feedback and navigate challenging conversations with both internal and external stakeholders - 8-10 years of experience working in a servicing capacity (customer service, consulting, account management, etc.); SaaS experience a plus - Strong experience utilizing Excel, PowerPoint, Salesforce.com, web meeting software and other tools in support of customer analysis, tracking and interactions - Experience with Gainsight is a plus - Working hours: 3:00pm – 12:00am IST - Must be able to work directly with clients in English #LI-Hybrid#LI-SR1 Why join Bazaarvoice Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.