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Ometria

Headquartered in London, England, United Kingdom, Ometria is an internet company developing a retention marketing platform designed for retailers. With its platform, the company wo

Principal Customer Success Manager

Location

United States

Posted

23 days ago

Salary

$170K - $200K / year

Seniority

Lead

No structured requirement data.

Job Description

Principal Customer Success Manager

Ometria

Role Description We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts — large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. - Take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. - Work closely with our North American Sales team on renewals and expansion. - Partner with customer and technical teams across the business to deliver for your clients. - Have regular visibility with our founder and CEO on the performance and health of our most important accounts. - Be a go-to resource for the wider CS team — sharing your approach and helping more junior CSMs navigate complex account situations. Qualifications - 7+ years of Customer Success experience in an enterprise SaaS organisation. - Proven track record of owning large, complex, multi-stakeholder accounts with significant ARR. - Ideally with exposure to retail, ecommerce or MarTech. Requirements - Executive presence — comfortable and credible in conversations with CMOs, CTOs and CEOs. - Commercial sharpness — spot risk and opportunity in account data. - Relationship depth — build relationships that go beyond the day-to-day contact. - Data fluency — comfortable working with and interpreting performance data. - Technical credibility — understand enough about how Ometria works technically. - Organised and accountable — manage a complex book of business without dropping balls. - A natural at sharing what you know — raise the people around you. Benefits - Unlimited paid time off - Health Insurance - Dental - Vision - Mental Health Support

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