Title: Manager, Digital Client Success Location: Bengaluru Workplace: hybrid Category: Client Success Job Description: About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The mission of the BV Client Success team is to increase the value of and drive satisfaction with the Bazaarvoice suite of services. Client retention and growth are areas of relentless focus as our teams help clients build and execute best-in-class User Generated Content (UGC) programs. By helping our clients maximize the value of their existing services, we ensure we can retain and grow those customers over the long term. This candidate will lead our Digital Client Success team based out of Bengalore. This manager will oversee 5-6 Digital CSMs. They will be responsible for measuring those CSMs against defined metrics as well as creating additional reporting to better quantify success. This candidate will identify areas of opportunity within our Digital Portfolio and create programs to engage customers as well as making sure existing programs are being executed at a high level. Digital Client Success is also a source of talent within Bazaarvoice. This manager will be responsible for the continued growth of the CSMs on their team. This manager will also serve as a client-facing point of escalation when necessary, and must be comfortable working directly with clients. Digital Client Success leverages a blend of 1:1, 1:many, and tech-driven client interactions, as well as a mix of proactive and reactive interactions. Digital Client Success also owns hosting responsibility for various webinars and helps record materials for our knowledge base. What you'll be doing: - Working with peers and leadership in North America, EMEA, and APAC - Hiring, leading, coaching, and mentoring a team of dedicated Client Success professionals at various stages of their individual careers - Strategically guiding existing processes, and aiding in the creation of new programs to drive product value at a rapidly increasing scale for our customers - Engaging in proactive client leadership outreach activities to further support client application of User Generated Content (UGC) best practices and to achieve targeted program goals - Building your team and guiding the career growth and development for your direct reports - Participating in the development of processes, tools, and systems that improve service delivery to clients; and contributing to the improvement of product design based on client/market feedback - Inspiring Customer Success excellence working cross-functionally throughout Bazaarvoice - Ongoing assignment of new accounts, maintenance of portfolio balancing among your direct report’s portfolios, and staff planning to account for growth - Participating in company-wide customer feedback activities including NPS surveys and additional ad hoc client feedback initiatives - Developing relationships with executive level leadership with accounts in your team’s portfolio Necessary skills and experience: - Must have a strong track record of providing outstanding service to customers/clients/accounts - Five years of experience managing project or functional teams - Have managed the hiring process - Subject matter expertise in digital marketing, social media, e-commerce, and Web 2.0 technologies - Strong analytic background for both internal business analytics and consultation to clients - Experience with 1:many, scaled, queue-based support models - Exceptional written and verbal communication skills - Steller interpersonal skills for collaboration across internal teams in addition to clients - Ability to provide critical feedback and navigate challenging conversations with both internal and external stakeholders - 8-10 years of experience working in a servicing capacity (customer service, consulting, account management, etc.); SaaS experience a plus - Strong experience utilizing Excel, PowerPoint, Salesforce.com, web meeting software and other tools in support of customer analysis, tracking and interactions - Experience with Gainsight is a plus - Working hours: 3:00pm – 12:00am IST - Must be able to work directly with clients in English #LI-Hybrid#LI-SR1 Why join Bazaarvoice Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Title: Bilingual Enterprise Customer Success Manager (English/French) Location: Toronto, Ontario, Canada Job Description: Come join Too Good To Go Canada’s team. Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact. Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste. Scale: We’re growing fast: Our community of 108 million registered users and 245.000 active partners across 19 countries, have together already saved 395+ million meals from going to waste - avoiding over 1 Million tonnes of CO2e! We partner with some of the industry’s biggest names like Starbucks, Whole Foods Market, Metro, and Tim Hortons to drive social and climate impact. Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. We’re looking for an exceptional Bilingual Enterprise Customer Success Manager to join the team at Too Good To Go to lead the Canadian partnerships. Your role As a Bilingual Enterprise Customer Success Manager, you will play a pivotal role in driving the success of our most strategic partnerships. You will be responsible for managing a portfolio of key account partners, building and sustaining strong relationships with senior stakeholders. With a proactive, consultative, and data-driven approach, you will identify opportunities to increase meals saved, grow account value, and expand product adoption. By deeply understanding each partner’s business challenges, you will deliver tailored solutions aligned with our value drivers, ensuring long-term mutual success. In this role, you will oversee the full account lifecycle from onboarding through to ongoing optimization. You will lead the development and execution of strategic account plans, conduct regular performance reviews such as Quarterly Business Reviews (QBRs), and focus on driving retention at both HQ and store levels. Your ability to effectively pitch our full product portfolio will be key to introducing new categories and enhancing partner engagement. Collaborating closely with Sales, Store Operations, and Marketing teams, you will ensure strong store coverage, optimize supply quality, and deliver a seamless partner experience, all in support of our mission to reduce food waste. Key Responsibilities: - Drive Account Growth: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved. - Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies. - Provide Consultative Support: Offer expert recommendations on food-saving practices - Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress. - Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process. - Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently. - Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization. - Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships. As a proactive, organized and experienced “quarterback”, you will excel in the following areas: - Communication: Polished and effective communication with stakeholders and team members to ensure that we deliver a high quality client engagement with our key account. - Value & Solution Selling: Experienced in solving complex business pains through solution selling, using data to influence decisions and successfully expanding partnerships through targeted upselling and cross-selling. - Account Strategy: Effectively manages pipelines and portfolios, driving partner engagement and loyalty while setting benchmarks through strategic, collaborative account leadership. - Technical Skills: Experience with sales CRM, project management and analysis tools like.. Salesforce, Ninja, Looker, Asana, as is a high competency with google drive (sheets, docs, decks). - Problem-Solving Skills: Critical thinking and adaptability are essential for identifying and addressing issues as they arise during the project. - Project Management: Meeting monthly meals saved milestones is critical, so time management skills and the ability to work in multiple stages of launch for different regions is imperative. - Organizational Skills: Effective documentation and resource management to ensure will be critical to the successful launch and continued rollout of our key partner. - Cool Cucumber: The ideal candidate is an individual who not only loves a challenge but also thrives in the face of occasional ambiguity. Requirements - Previous experience in sales, customer success, business development, or account management - specifically selling into VP+. Industry experience that translates well include: food, hospitality, media and technology. - Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs) - Master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention. - Strong commercial acumen and appropriate assertiveness to drive deals forward. - Proactive, solution-focused mindset with a strong emphasis on growth and curiosity. - Polished, detail-oriented professional with a humble and collaborative attitude. - Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues. - Enthusiasm for sustainability, food waste reduction, and environmental issues. - Experience with value-based selling and/or MEDDICC methodology (preferred). - Bachelor's degree in business, marketing, or a related field (preferred). - Bilingual language skills in French Our values: - We Win Together - We Raise the Bar - We Keep It Simple - We Build A Legacy - We Care What we offer: - Flexible Work & Time Off - Work in a hybrid model, splitting your time between our office (3x a week) and home - Take 20 paid vacation days each year - Give back with paid volunteer time through our Shareback program - Take paid parental leave with top-up support Wellbeing & Support - Health insurance and RRSP matching in Canada! - Stay active with monthly ClassPass credits - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave Connection & Community - Join regular social events and team celebrations - Enjoy coffee and snacks in our welcoming office space - Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs) How to apply Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application! A reasonable estimate for the base salary range of this role is a base salary between $75,000 - $90,000 + commission per annum and this job posting is for an existing vacancy. Actual salaries may vary and this range is not inclusive of additional compensations such as bonus or commission structures. We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Role Description As an Executive Customer Success Manager at Aline, you will play a pivotal role in managing and nurturing a portfolio of 1-3 high-engagement customers. Your primary responsibility will be to ensure customer satisfaction, drive adoption, and foster long-term partnerships that lead to retention and growth. You will leverage your expertise in customer success, customer training, and industry best practices to deliver exceptional results and drive customer value. Responsibilities - Executive Relationship Ownership - Act as the trusted advisor and main executive point of contact for one to a few strategic customers. - Build deep, multi-threaded relationships across the customer’s C-suite and senior leadership. - Proactively guide the customer’s long-term success strategy, ensuring alignment with their business objectives. - Strategic Partnership and Value Delivery - Co-create multi-year success plans with the customer, tied directly to business outcomes and ROI. - Lead Executive Business Reviews (EBRs/QBRs) with C-level stakeholders. - Position Aline as a critical partner in the customer’s transformation or strategic initiatives. - Partner with cross-functional teams across the customer journey to deliver exceptional customer experiences. - Data-Driven Insights - Monitor health metrics and proactively address risks. - Use data to forecast renewals and provide strategic insights both to the customer and internally. - Internal Leadership & Influence - Serve as the Voice of the Customer (Voc) for strategic customers internally, influencing product roadmap and go-to-market strategies. - Partner with Product, Marketing, and Services to co-develop solutions for complex enterprise needs. - Mentor and guide other CSMs, sharing best practices for executive engagement and strategic/enterprise account management. - Operational Excellence - Partner cross-functionally to deliver flawless execution across onboarding, adoption, support, and renewals. - Create joint success metrics with the customer and track/report progress at the executive level. - Handle escalations with urgency and diplomacy, mobilizing internal executives as needed. Qualifications - 7-10+ years in Customer Success, Account Management, or Strategic Consulting roles. - Proven experience owning executive-level relationships at enterprise customers. - Strong background in navigating complex organizations. - Demonstrated success managing multimillion-dollar ARR accounts. - Executive presence: able to engage and influence CxO stakeholders with confidence. - Experience using a Customer Success Management Platform. - Comprehensive experience with Customer Success best practices. - Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts. - Ability to work in a fast-paced, dynamic environment. - Strong problem-solving skills, with a proactive and solutions-oriented mindset.

• Provide day-to-day operational support to clients and Client Success Managers • Qualifying placement opportunities and posting requisitions • Completing profile screening and onboarding support • Creating and distributing activity and performance reports • Providing follow-up initiatives and customer service • Meeting and developing relationships with hiring managers • Managing a desk of 150 TOA within six months • Assisting Implementations team with tasks • Identifying opportunities for program improvements • Auditing bookings for accuracy • Maintaining communication with supplier partners on contracts