• Lead and develop Customer Success Managers • Manage, coach, and develop a team of Customer Success Managers across enterprise segments • Ensure strong execution of customer engagement across onboarding, adoption, value realization, and renewals • Establish consistent standards for success planning, customer health, and value delivery • Own customer health, adoption, and retention outcomes across the assigned portfolio • Ensure CSMs create clear, measurable success plans aligned to customer KPIs and Sprinklr capabilities • Act as an escalation point and sponsor for key and at-risk customers • Coach CSMs to act as trusted advisors rather than reactive support resources • Partner with Sales, Services, Product, and Support to deliver a cohesive customer experience • Monitor customer health, renewal risk, and expansion signals across the team’s accounts

• Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency • Analyze CRM data to generate actionable insights that support business growth and cross-selling opportunities • Build and improve workflows and automation within the CRM to streamline operations • Develop internal reporting capabilities, reducing reliance on external tools • Identify and implement process improvements to enhance CRM performance and usability • Support and guide 30–40+ users, acting as the main point of contact for CRM-related topics.

Role Description We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts — large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. - Take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. - Work closely with our North American Sales team on renewals and expansion. - Partner with customer and technical teams across the business to deliver for your clients. - Have regular visibility with our founder and CEO on the performance and health of our most important accounts. - Be a go-to resource for the wider CS team — sharing your approach and helping more junior CSMs navigate complex account situations. Qualifications - 7+ years of Customer Success experience in an enterprise SaaS organisation. - Proven track record of owning large, complex, multi-stakeholder accounts with significant ARR. - Ideally with exposure to retail, ecommerce or MarTech. Requirements - Executive presence — comfortable and credible in conversations with CMOs, CTOs and CEOs. - Commercial sharpness — spot risk and opportunity in account data. - Relationship depth — build relationships that go beyond the day-to-day contact. - Data fluency — comfortable working with and interpreting performance data. - Technical credibility — understand enough about how Ometria works technically. - Organised and accountable — manage a complex book of business without dropping balls. - A natural at sharing what you know — raise the people around you. Benefits - Unlimited paid time off - Health Insurance - Dental - Vision - Mental Health Support

Role Description As the leading European alternative to the hyperscalers, T Cloud Public provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be: - The primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential. - Shifting the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with. Key Responsibilities - Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative. - Manage Enterprise Adoption: Partner with clients to accelerate T Cloud Public adoption, focusing on large-scale workloads and complex migrations. - Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with. - Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance. - Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes. - Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey. Qualifications - Fluency in English, both verbal and written - German knowledge is highly welcome. - Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure. - Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise. - Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative. - Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses. - Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders. - UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly. - Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem. - Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product. - Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market. Requirements - Please note: remote working is only possible from within Hungary due to European taxation regulations. Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. - DT-ITS received the Best in Educational Cooperation award from HIPA in 2019. - Acknowledged as the Most Ethical Multinational Company in 2019. - The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.