• Retain your customers, secure renewals and hit retention targets • Own the renewal cycle for your book of business end to end, identifying risks early and resolving them before they escalate • Build and maintain a clear picture of customer sentiment across all stakeholders — from end users to C-suite — and take action when something is off • Act as a vocal internal advocate for your customers, coordinating cross-functional teams to resolve challenges quickly • Keep leadership informed with timely, accurate updates on account health, risks and wins • Lead commercial negotiations and drive revenue growth • Own end-to-end commercial negotiations for renewals and expansions across a portfolio of high-value North American accounts, working within Ometria's pricing model • Identify and close upsell opportunities that genuinely reflect value delivered • Partner closely with the North American Sales team and leadership to pursue expansion opportunities and hit upsell ARR targets • Build and maintain senior stakeholder relationships • Develop genuine relationships with CMOs, CTOs, CEOs and marketing and technology leads across large, multi-stakeholder enterprise organisations • Maintain multi-threaded engagement plans that anticipate where senior conversations are needed and ensure the right Ometrians are involved • Deliver on commitments consistently — your clients should see you as a trusted partner, not just a vendor contact • Deliver strategic guidance and platform expertise • Become an expert in both the Ometria platform and the ecommerce and retail marketing landscape • Lead Business Reviews, strategic marketing assessments and account planning sessions that connect platform outcomes to your clients' business goals • Use retail intelligence, trends data and platform insights to make credible, forward-looking recommendations — particularly to senior commercial and marketing stakeholders at enterprise level • Contribute to the strength of the CS team • Share your methodology and experience with team members, contributing to playbooks, account approaches and how we raise the bar on CS practice at Ometria • Step in to support complex or escalated situations across the wider team when needed • Provide thoughtful input to CS leadership on how we continue to improve as the team grows

• Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion. • Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes. • Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value. • Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops). • Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date. • Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects. • Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship. • Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy. • Create customer advocates and referenceable success stories for the Japan market. • High customer satisfaction (CSAT / NPS) and strong customer health metrics across your book. • Consistent, predictable renewals and measurable ARR expansion driven by adoption and consumption. • Accurate, timely forecasting and clean CRM hygiene. • Strong, long-term partnerships with customers and local partners/SIs.

Role Description The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience. - Build and nurture relationships through value-add conversations around best practices, industry changes, and goal alignment; - Identify and build relationships with key leadership/decision makers; - Contact at-risk clients to find resolutions and retain them; - Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First; - Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs; - Work with clients to match Verified First products and services to fulfill their current and future hiring needs; - Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add; - Perform other duties as needed. Qualifications - High School Diploma required. Bachelor's Degree in Business Administration or a similar field is preferred; - 2+ years of experience in Customer Success or Account Management is preferred; - Experience working for a CRA, or HRIS platform; - Experience using Salesforce or similar CRM a plus; - Working knowledge of G-Suite and Microsoft Office products. Requirements - Proven work experience as a Customer Success or Account Manager; - Encourage a direct and positive relationship between the community and the company; - Able to thrive in a fast-paced environment; - Exceptional ability to communicate and foster positive business relationships; - Able to quickly learn new software and use systems accurately; - You are a natural problem solver and are focused on creating solutions; - You can adapt quickly to a changing environment; - You work well independently but understand the importance of teamwork; - Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. Benefits - Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; - Health: Save money on insurance with 100% employer-paid insurance premiums; - Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; - Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.

Role Description This remote, US-based leadership opportunity will oversee and scale a high-performing Client Success function. The Manager of Client Success will be responsible for ensuring exceptional experiences across a portfolio of advertisers while leading, mentoring, and developing a team of Client Success professionals. Acting as both a strategic advisor and operational leader, this individual will refine onboarding, optimise workflows, reduce churn, and identify growth opportunities. The role partners closely with product, sales, and leadership teams to influence strategy and elevate the overall success function in a fast-evolving environment. Responsibilities - Lead, mentor, and develop the Client Success team, including onboarding and training - Drive account growth through upsell and expansion strategies - Oversee onboarding processes and continuously improve workflows and documentation - Act as escalation lead, resolving complex issues with a solutions-focused approach - Build strong relationships with key enterprise advertisers, providing strategic guidance - Partner cross-functionally with product and sales to enhance customer outcomes - Deliver insights through regular reporting on account health, adoption, and risk - Serve as a subject matter expert on platform capabilities and best practices - Support enablement through training materials, webinars, and internal knowledge sharing Qualifications - 5–7+ years of experience in Amazon or retail media advertising (Search/DSP) - 5+ years working with martech or SaaS platforms - Prior experience leading or mentoring teams - Strong background in customer success, consulting, or pre-sales environments - Deep understanding of e-commerce advertising platforms (e.g. Amazon, Walmart, Instacart, Criteo) - Excellent communication and stakeholder management skills - Strong analytical, problem-solving, and technical aptitude - Ability to balance strategic thinking with hands-on execution in a fast-paced setting