VerifiedFirst

Role Description The Drug Screening Specialist will serve as an extension of our team, processing and communicating with clients about their drug screening orders. This position requires high attention to detail, accuracy, and efficiency. We need team members with integrity and dependability. This position handles extremely sensitive information, and an ethical disposition is required. - Monitor and process all drug screen orders that clients place; - Monitor, accurately interpret, and complete results in the client’s files; - Provide our clients with Occupational Health Document(s); - Understand and apply guidelines in search criteria; - Contact vendors to obtain information as needed; - Conduct quality assurance on files that are open past a reasonable time; - Interpret drug screen results for internal departments upon request; - Analyze data appropriately while following strictly regulated compliance procedures and quality standards; - Follow policies, procedures, and assigned workflows set by the Product Operations Manager; - Learn and retain complex information, and apply it to specific job situations; - Meet team productivity and accuracy standards; - Interfacing with clients/applicants as needed; - Performs other duties as needed. Qualifications - High School Diploma or equivalent required. Some college preferred; - 1+ year(s) of experience in an office setting is strongly preferred; - Working knowledge of G-Suite and Microsoft Office products; - Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM; - Able to sit at a desk and work on a computer for prolonged periods; - Ability to enter data into a computer quickly and accurately; - Previous drug screening experience required. Requirements - Ability to maintain regular and punctual attendance; - Ability to multitask, problem-solve, quickly adapt, and be process-oriented with high attention to detail; - Encourage a direct and positive relationship between the community and the company; - Able to thrive in a fast-paced environment; - Able to quickly learn new software and systems; - You are a natural problem solver and are focused on creating solutions; - You can adapt quickly to a changing environment; - You work well independently but understand the importance of teamwork; - Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. Benefits - Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; - Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; - Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.

Role Description The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients. - Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner; - Meet the goals of the Client Service team around response times and resolution times for client cases; - Educate clients on searches, forms needed for searches, and the adverse action process; - Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application; - Train new clients on the billing process; - Assist other departments in obtaining information and forms needed from clients to perform searches; - Perform other duties as assigned. Qualifications - A positive, solution-focused attitude; - An interest in learning more about application support and service delivery; - An interest in continuous improvement; - Ability to maintain regular and punctual attendance; - You work well independently but understand the importance of teamwork; - Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. Requirements - High School Diploma or equivalent required; - 1 - 2 years of experience in a Client Services Department in a call center environment; - Working knowledge of G-Suite and Microsoft Office products; - Experience in Salesforce is preferred; - Background screening experience is preferred; - Proven ability to build, nurture, and retain client relationships; - Able to sit at a desk and work on a computer for prolonged periods of time; - Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM. Benefits - Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; - Health: Save money on insurance with 100% employer-paid insurance premiums; - Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; - Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.

Role Description The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience. - Build and nurture relationships through value-add conversations around best practices, industry changes, and goal alignment; - Identify and build relationships with key leadership/decision makers; - Contact at-risk clients to find resolutions and retain them; - Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First; - Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs; - Work with clients to match Verified First products and services to fulfill their current and future hiring needs; - Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add; - Perform other duties as needed. Qualifications - High School Diploma required. Bachelor's Degree in Business Administration or a similar field is preferred; - 2+ years of experience in Customer Success or Account Management is preferred; - Experience working for a CRA, or HRIS platform; - Experience using Salesforce or similar CRM a plus; - Working knowledge of G-Suite and Microsoft Office products. Requirements - Proven work experience as a Customer Success or Account Manager; - Encourage a direct and positive relationship between the community and the company; - Able to thrive in a fast-paced environment; - Exceptional ability to communicate and foster positive business relationships; - Able to quickly learn new software and use systems accurately; - You are a natural problem solver and are focused on creating solutions; - You can adapt quickly to a changing environment; - You work well independently but understand the importance of teamwork; - Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. Benefits - Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; - Health: Save money on insurance with 100% employer-paid insurance premiums; - Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; - Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.

Position: Client Services Representative Status: Full-Time FLSA Code: Non-Exempt About Us: Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team! Summary: The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients. How our Client Services Representative spends their time: - Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner; - Meet the goals of the Client Service team around response times and resolution times for client cases; - Educate clients on searches, forms needed for searches, and the adverse action process; - Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application; - Train new clients on the billing process; - Assist other departments in obtaining information and forms needed from clients to perform searches; - Perform other duties as assigned. What you bring: - A positive, solution-focused attitude; - An interest in learning more about application support and service delivery; - An interest in continuous improvement; - Ability to maintain regular and punctual attendance; - You work well independently but understand the importance of teamwork; - Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. Preferred Qualifications: - High School Diploma or equivalent required; - 1 - 2 years of experience in a Client Services Department in a call center environment; - Working knowledge of G-Suite and Microsoft Office products; - Experience in Salesforce is preferred; - Background screening experience is preferred; - Proven ability to build, nurture, and retain client relationships; - Able to sit at a desk and work on a computer for prolonged periods of time; - Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM. What we bring: - Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; - Health: Save money on insurance with 100% employer-paid insurance premiums; - Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; - Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values. What are the next steps? Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview. Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion. The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.

Position: Public Records Specialist Status: Full-Time FLSA Code: Non-Exempt About Us: Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team! Summary: The Public Records Specialist will serve as an extension of our team, researching select databases for public records. This position requires high attention to detail, accuracy, and efficiency. We need team members with integrity and dependability. This position handles extremely sensitive information, and an ethical disposition is required. How our Public Records Specialist spends their time: - Perform public record searches via select databases and county court sites; - Follow policies, procedures, and assigned workflows set by department leadership; - Sort public records to determine which we can report to our clients; - Understand and apply guidelines in search criteria; - Analyze data appropriately while following strictly regulated procedures and quality standards; - Learn and retain complex information and how to apply it to specific job situations; - Communicate and provide support in a team-based environment, both within your team and across multiple teams; - Interfacing with clients/applicants as needed; - Meet team productivity and accuracy standards; - Performs other duties as needed. What you bring: - Ability to maintain regular and punctual attendance; - Ability to multitask, problem-solve, quickly adapt, and be process-oriented with high attention to detail; - Encourage a direct and positive relationship between the community and the company. - Able to thrive in a fast-paced environment; - You are a natural problem solver and are focused on creating solutions; - You can adapt quickly to a changing environment; - You work well independently but understand the importance of teamwork; - Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. Qualifications: - High School Diploma or equivalent required. Some college preferred; - 1+ years prior experience in an office setting; - Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM; - Working knowledge of G-Suite and Microsoft Office products; - Ability to gain extensive knowledge of the criminal justice system and how it relates to the information we obtain; - Able to sit at a desk and work on a computer for prolonged periods; - Ability to enter data into a computer quickly and accurately. What we bring: - Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; - Health: Save money on insurance with 100% employer-paid insurance premiums; - Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; - Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values. What are the next steps? Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview. Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion. The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.

Position: Account Executive I (SMB 1) Status: Full-Time FLSA Code: Exempt About Us: Verified First is a booming tech company on a mission to deliver cutting-edge technology that transforms the way organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team! Summary: The Account Executive informs prospects about Verified First's software and industry-leading background screening standards. They emphasize the benefits of our unique system, focus on solution-oriented selling, and provide a white-glove onboarding experience. The candidate maintains ongoing client relationships to ensure satisfaction with our pre-employment services. How our Account Executive spends their time: - Engage approximately 40 inbound SQLs from marketing efforts and partner manager referrals, tailored to the small business market, while aligning with lead source and prospect needs; - Generate a minimum of 4 self-sourced opportunities per month from cold intent lists; - Research prospects, conduct consultative client meetings, educate on products/services, and perform discovery to close sales; - Adapt approach based on account complexity, from in-depth discovery to transactional account; - Prepare for client meetings by creating quotes, matching solutions to client needs, and ensuring client readiness; - Administer SalesForce for better organization and pipeline management; - Meet and exceed core KPIs (i.e. lead conversion rate, opportunity close rate, self-gen created, etc.); - Collaborate with closed clients to align Verified First products and services with ongoing hiring needs; - Cultivate and nurture professional, trust-based client relationships; - Provide daily EOD reports to the immediate manager and fulfill requested weekly 1:1 reports; - Adapt swiftly and perform additional duties as required. Sales Support: - Lead Generation: Over half of your leads are sourced through our efforts; - Impressive Conversion Rate: Achieve an average 50% conversion rate; - Self-Generated Leads: Referring to leads generated by our dedicated SDR team; - Sales Tools: Leverage our cadence software for automated emails and streamlined sales process management. What you bring: - Consistent punctuality and attendance; - Internal motivation to offer solutions that foster lasting client relationships; - Promote positive community-company relationships; - Thrive in a fast-paced environment; - Natural problem-solving and critical thinking abilities; - Adaptability in changing environments; - Effective teamwork with a capacity for independent work; - Strong verbal and written communication skills, adept at tailoring communication to different audiences. Qualifications: - High School Diploma or equivalent; - Proven B2B success in Inside Sales, Outside Sales, or Sales Development; - Proficiency in G-Suite (Google Drive, Gmail, Google Meet, Google Chat, Google Calendar, etc.) and Microsoft Office Applications; - Track record of meeting given metrics, such as ACV leading to commission, in previous roles; - 1+ years of experience using Salesforce or a similar CRM (preferred); - Experience in cold calling and closing sales (preferred); - Proven ability to create and execute an activity plan aligned with business goals. - Strong phone communication skills; - Successful experience in analyzing businesses, identifying pain points, and matching products/services to address their needs; - Must have either HR software sales, sales in background screening, or staffing sales experience. What we bring: - Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; - Health: Save money on insurance with 100% employer-paid insurance premiums; - Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; - Outstanding Culture: Our company outings and team building events are a crucial part of building supportive teams that are crucial to our values. What are the next steps? Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview. Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion. The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.

Position: Public Records Specialist Status: Full-Time FLSA Code: Non-Exempt About Us: Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team! Summary: The Public Records Specialist will serve as an extension of our team, researching select databases for public records. This position requires high attention to detail, accuracy, and efficiency. We need team members with integrity and dependability. This position handles extremely sensitive information, and an ethical disposition is required. How our Public Records Specialist spends their time: - Perform public record searches via select databases and county court sites; - Follow policies, procedures, and assigned workflows set by department leadership; - Sort public records to determine which we can report to our clients; - Understand and apply guidelines in search criteria; - Analyze data appropriately while following strictly regulated procedures and quality standards; - Learn and retain complex information and how to apply it to specific job situations; - Communicate and provide support in a team-based environment, both within your team and across multiple teams; - Interfacing with clients/applicants as needed; - Meet team productivity and accuracy standards; - Performs other duties as needed. What you bring: - Ability to maintain regular and punctual attendance; - Ability to multitask, problem-solve, quickly adapt, and be process-oriented with high attention to detail; - Encourage a direct and positive relationship between the community and the company. - Able to thrive in a fast-paced environment; - You are a natural problem solver and are focused on creating solutions; - You can adapt quickly to a changing environment; - You work well independently but understand the importance of teamwork; - Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. Qualifications: - High School Diploma or equivalent required. Some college preferred; - 1+ years prior experience in an office setting; - Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM; - Working knowledge of G-Suite and Microsoft Office products; - Ability to gain extensive knowledge of the criminal justice system and how it relates to the information we obtain; - Able to sit at a desk and work on a computer for prolonged periods; - Ability to enter data into a computer quickly and accurately. What we bring: - Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; - Health: Save money on insurance with 100% employer-paid insurance premiums; - Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success; - Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values. What are the next steps? Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview. Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion. The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.