• Manage multiple transformer service projects, including maintenance and life-extension activities • Ensure high-quality project execution across engineering, logistics planning, and on-site service phases • Act as the primary client point of contact from order handover through project closeout • Develop, monitor, and control project budgets, including expense forecasting • Create detailed project schedules, resource plans, and execution strategies • Identify project risks and develop mitigation plans to ensure smooth delivery • Coordinate internal and external stakeholders to ensure project progress and alignment • Ensure consistent project delivery in accordance with internal processes • Responsible for ensuring compliance with applicable internal and external regulations, procedures, and guidelines

• Responsible for comprehensive project management, profit & loss accountability, and customer satisfaction for commercial nuclear industry projects • Primary contact for specific service contracts and lead all aspects of project delivery • Work collaboratively with the Product Line Leaders to define requirements and deliver high quality outcomes • Perform all aspects of project management including scope, schedule, budget, risk, quality, and resource management • Monitor project performance, track key performance indicators (KPIs), and report progress to stakeholders

Job Summary: The Project Manager will work with various teams across our organization to coordinate delivery efforts. Ultimately, the Project Manager is accountable for the successful delivery of our contracts and service agreements and the revenue associated with them. Job Description: Our Project Managers are especially adaptive and wear many hats during our projects. Our company is very rewarding professionally and personally – Especially with those who want to make a big impact. Location: Remote, Canada, Ontario Compensation Range: $110,000 - $130,000 Required Experience: - At least 5 years of experience as a vendor-based project manager in a fast-paced, high pressure environment. - At least 5 years of experience managing simultaneous engagements, having diverse system and contractual requirements and competing deadlines. - At least 5 years of experience in Consulting/Business Analysis. - Proven leader in problem-solving and analysis. - Experience managing Software Delivery projects or Systems Integration (Hardware & Software solutions) engagements both Fixed Price and Time & Material. - Possess excellent consulting and business analysis skills. - PMP certification preferred, or those working towards certification. - Available for travel of up to 50% with possible weekend and nighttime activity as needed. Duties and Responsibilities: - Direct and manage assigned contracts/service agreements/projects from beginning to end within the allotted scope, time, and budget. - Work with various teams across the organization and externally to plan and coordinate delivery efforts. - Manage project scope, timeline, quality, goals and deliverables that support business goals in collaboration with senior management and stakeholders. - Develop, maintain and monitor a Project Schedule and Cost Performance throughout the life-cycle of the project - Proactively manage changes in project scope. Change Management is a large part of the role. - Develop, maintain and monitor a Risk Register to ensure risks are highlighted early with the appropriate mitigation plan to address the risk. - Conduct regular Project Status Meetings with your customers. - Conduct regular Executive Steering Meetings with your customers and internal Executive Sponsors - Coach, motivate, mentor and supervise project team members and contractors, and influence them to take proactive action and accountability for their assigned work - Build, develop, and grow any business relationships vital to the success of the project (internal and external) - Display proactive willingness to learn and understand software/hardware and the mechanics of their implementation and deployment. - Set and continually manage project expectations with team members and other stakeholders. - Develop and deliver progress reports, proposals, requirements documentation, issue logs, action item registers, and presentations, as required. - Contribute to further best practices and tools for project execution and management. - Conduct project post mortems and create recommendation reports in order to identify best practices and lessons learned. - One or more of these engagements must have included a Requirement Compliance Matrix that would have been successfully managed by the candidate. This Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for this role, you will be notified within 45 days of the status of your application. Worker Type: Regular Number of Openings Available: 1

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Department Description Service Operations is a core function within Palmetto’s Service and Asset Management organization, responsible for post-PTO service and maintenance across the residential solar asset lifecycle. The team ensures system performance, reliability, and customer satisfaction by managing service requests from intake through resolution. This includes remote troubleshooting, site visit coordination, and field execution through both in-house technicians and a national network of service partners. Service Operations plays a critical role in protecting asset performance and optimizing the cost of service at scale. Our focus is to resolve issues quickly, efficiently, and with high quality—balancing speed, cost, and customer satisfaction while supporting the long-term performance of the assets we manage. Location This position will be based remotely in the Philippines. Reporting This position will report to the Service Operations Team Lead. Summary of Role The Service Project Coordinator is responsible for managing post-PTO service requests that require site visits, owning the process from intake through scheduling and execution readiness. This role serves as the central point of coordination between customers, service partners, and internal teams, ensuring timely resolution, accurate scoping, and efficient resource allocation. Coordinators are accountable for driving service requests through the pipeline while balancing speed, cost, and customer experience. Strategic & Tactical - Own the lifecycle of service requests requiring site visits, from intake through scheduling and readiness for execution. - Triage incoming cases from Technical Support and determine next steps, including validation of scope and service needs. - Define and validate scopes of work for internal Field Service Technicians and external service partners, ensuring clarity and completeness prior to dispatch. - Select appropriate service resources based on scope, location, cost, and partner performance, optimizing for both efficiency and quality. - Manage service queues and case pipelines within Salesforce, maintaining data accuracy and ensuring all requests progress within defined timelines. - Maintain proactive communication with customers regarding scheduling, delays, and next steps, ensuring a high-quality service experience. - Review and approve partner quotes and invoices, ensuring alignment with scope of work and cost expectations. - Monitor job progress and follow up on open or delayed work orders, escalating risks to timelines, quality, or customer satisfaction as needed. - Collaborate with Field Service, Supply Chain, Engineering, and other internal teams to resolve blockers and ensure successful job execution. - Support partner performance management by providing feedback, identifying recurring issues, and contributing to partner reviews. - Conduct root cause analysis on service issues and recurring failures, documenting insights and contributing to process improvements. - Identify workflow inefficiencies and suggest improvements to processes, tools, and coordination practices. Qualifications - BS/BA is preferred. - 2+ years of experience in a service coordination, operations, or customer support role in a high-volume environment. - Strong organizational and time management skills, with the ability to manage multiple service requests simultaneously. - Ability to make decisions under ambiguity, balancing speed, cost, and customer impact. - Customer-first mindset with strong communication skills, both written and verbal. - Experience working with CRM or service management platforms (Salesforce preferred). - Attention to detail, particularly in scope validation, scheduling accuracy, and cost control. - Ability to work cross-functionally and manage multiple stakeholders, including external service partners. - Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment. - Experience in residential solar, construction, or field service operations is preferred. - Familiarity with service partner networks and contractor-based service models is preferred. - Spanish proficiency is a plus. Success Defined Success in this role is measured by the ability to efficiently move service requests through the coordination pipeline while ensuring high-quality decision-making, cost control, and strong customer communication. - Pipeline Throughput & SLA Adherence - Consistently progress service requests from intake through service readiness within defined SLAs, minimizing backlog and avoiding unnecessary delays or rework. - Scope Accuracy & Cost Control - Demonstrate high accuracy in scope definition and service resource selection, resulting in minimal scope changes, low rework rates, and optimized cost per service event. - Customer Experience - Maintain clear, proactive communication with customers throughout the service process, contributing to strong customer satisfaction and reduced inbound escalations. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy