Palmetto Clean Technology

Role Description The Customer Billing Escalation Specialist role interacts daily with LightReach installers, CX, and CAT departments. Responsibilities include: - Reviewing escalated customer complaints related to installer or sales rep misrepresentation. - Communication to EPCs and customers. - Collaboration with other departments. - Bringing complaints to resolution to ensure a positive customer experience. This person should have strong communication skills, a desire to exceed customer expectations, and strong problem-solving and critical thinking skills. The ability to identify and resolve gaps in the current process is paramount to success in the role! If you’re organized, a great communicator, and analytically focused, this role is a great fit for you! Qualifications - 2-4 years experience in a role demonstrating strategic thinking and problem-solving. - Salesforce experience preferred. - BS/BA preferred. - Enjoy working in a fast-paced and rapidly changing environment. - Good computer skills (G Suite, Microsoft). - Ability to work alone or in a team. - Outstanding attention to detail. - Good collaboration and communication skills. - Strong analytical and strategic thinking skills. - Excellent organizational and time management skills. - Knowledge of construction or solar industry preferred. Requirements - Employment is contingent upon the successful completion of a background check. Benefits - Comprehensive benefits package including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more. Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. - Operating at the intersection of B2B and D2C. - Delivering end-to-end solutions for whole home electrification. - Prioritizing talent development, career growth, and purpose-driven work. - Fostering a promote-from-within culture. - Prioritizing people, planet, and profit.

Role Description The Vice President, Product Commercialization is a senior builder and commercial leader responsible for creating and scaling new software and data platform product lines within Palmetto’s Software & Data Group. This role owns the journey from 0→1 through early scale—defining commercial strategy, shaping product-market fit, and ensuring each product is designed to reach $100M+ in external revenue over time. While deeply hands-on in the earliest stages, this role also sets the conditions for scale through pricing, packaging, contracts, go-to-market motion, and early team structure. Reporting to the CTO, this role works in close partnership with product, engineering, data, and design leaders, and collaborates directly with the CEO on select enterprise deals and strategic partnerships. Strategic & Tactical - Build and Launch New Platform Product Lines - Identify and shape new software and data platform opportunities from ground zero - Translate customer problems into compelling value propositions, pricing, and commercial strategy - Partner deeply with product and engineering leaders to ensure what’s built can win commercially and scale sustainably - Drive Early Commercial Traction - Personally lead early go-to-market efforts, including enterprise sales, pilots, partnerships, and lighthouse accounts - Establish strong product-market fit through real customer adoption and committed revenue - Clearly articulate technical value, business outcomes, and ROI to non-technical buyers - Design for Scale - Ensure early decisions around product scope, pricing, packaging, and deployment support a credible path to $100M+ in revenue - Build and refine ROI models, commercial narratives, and contract structures - Use customer and market feedback as a primary input into product strategy - Build and Scaffold Commercial Teams - Design the early commercial operating model for new products - Hire and develop initial commercial leaders and contributors - Delegate ownership appropriately as products move from 0→1 into scale - Partner at the Executive Level - Work closely with the CTO, CEO, and executive team on enterprise opportunities and strategic partnerships - Represent Palmetto credibly with customers, partners, and the broader market - Help shape the long-term commercial strategy of the Software & Data Group Qualifications - 12+ years of experience across product leadership, commercialization, growth, or platform businesses - Proven experience launching and scaling software or data products beyond early pilots - Direct exposure to large-scale external revenue growth (e.g., businesses on a path to $100M+ ARR) - Strong product instincts and ability to influence product direction through customer and market insight - Experience designing and scaling early commercial teams without overbuilding - Comfort leading enterprise customer conversations and complex commercial negotiations - Experience with pricing, contracts, partnerships, and ROI-driven selling - Willingness to travel and engage directly with customers and partners - Motivated by ownership, upside, and building new businesses—not just managing large existing ones - Founder, early executive, or ex-PM/operator background strongly preferred Requirements - Not a long-term CRO or VP Sales role - Not purely a sales leadership role - Not a late-stage optimization role - This is a foundational VP role for someone who wants to build and commercialize new platform businesses and help shape Palmetto’s next generation of software and data products Benefits - Comprehensive benefits package - Unlimited PTO - Medical, dental, and vision coverage - Paid parental leave - Retirement plans - Opportunities for talent development and career growth Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Department Description Service Operations is a core function within Palmetto’s Service and Asset Management organization, responsible for post-PTO service and maintenance across the residential solar asset lifecycle. The team ensures system performance, reliability, and customer satisfaction by managing service requests from intake through resolution. This includes remote troubleshooting, site visit coordination, and field execution through both in-house technicians and a national network of service partners. Service Operations plays a critical role in protecting asset performance and optimizing the cost of service at scale. Our focus is to resolve issues quickly, efficiently, and with high quality—balancing speed, cost, and customer satisfaction while supporting the long-term performance of the assets we manage. Location This position will be based remotely in the Philippines. Reporting This position will report to the Service Operations Team Lead. Summary of Role The Service Project Coordinator is responsible for managing post-PTO service requests that require site visits, owning the process from intake through scheduling and execution readiness. This role serves as the central point of coordination between customers, service partners, and internal teams, ensuring timely resolution, accurate scoping, and efficient resource allocation. Coordinators are accountable for driving service requests through the pipeline while balancing speed, cost, and customer experience. Strategic & Tactical - Own the lifecycle of service requests requiring site visits, from intake through scheduling and readiness for execution. - Triage incoming cases from Technical Support and determine next steps, including validation of scope and service needs. - Define and validate scopes of work for internal Field Service Technicians and external service partners, ensuring clarity and completeness prior to dispatch. - Select appropriate service resources based on scope, location, cost, and partner performance, optimizing for both efficiency and quality. - Manage service queues and case pipelines within Salesforce, maintaining data accuracy and ensuring all requests progress within defined timelines. - Maintain proactive communication with customers regarding scheduling, delays, and next steps, ensuring a high-quality service experience. - Review and approve partner quotes and invoices, ensuring alignment with scope of work and cost expectations. - Monitor job progress and follow up on open or delayed work orders, escalating risks to timelines, quality, or customer satisfaction as needed. - Collaborate with Field Service, Supply Chain, Engineering, and other internal teams to resolve blockers and ensure successful job execution. - Support partner performance management by providing feedback, identifying recurring issues, and contributing to partner reviews. - Conduct root cause analysis on service issues and recurring failures, documenting insights and contributing to process improvements. - Identify workflow inefficiencies and suggest improvements to processes, tools, and coordination practices. Qualifications - BS/BA is preferred. - 2+ years of experience in a service coordination, operations, or customer support role in a high-volume environment. - Strong organizational and time management skills, with the ability to manage multiple service requests simultaneously. - Ability to make decisions under ambiguity, balancing speed, cost, and customer impact. - Customer-first mindset with strong communication skills, both written and verbal. - Experience working with CRM or service management platforms (Salesforce preferred). - Attention to detail, particularly in scope validation, scheduling accuracy, and cost control. - Ability to work cross-functionally and manage multiple stakeholders, including external service partners. - Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment. - Experience in residential solar, construction, or field service operations is preferred. - Familiarity with service partner networks and contractor-based service models is preferred. - Spanish proficiency is a plus. Success Defined Success in this role is measured by the ability to efficiently move service requests through the coordination pipeline while ensuring high-quality decision-making, cost control, and strong customer communication. - Pipeline Throughput & SLA Adherence - Consistently progress service requests from intake through service readiness within defined SLAs, minimizing backlog and avoiding unnecessary delays or rework. - Scope Accuracy & Cost Control - Demonstrate high accuracy in scope definition and service resource selection, resulting in minimal scope changes, low rework rates, and optimized cost per service event. - Customer Experience - Maintain clear, proactive communication with customers throughout the service process, contributing to strong customer satisfaction and reduced inbound escalations. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Role Description The Financial Operations Specialist role interacts daily with Palmetto customers, customer delegates such as realtors, and our CX departments. Responsibilities include: - Owning customer lease/PPA reassignments - Processing UCC-1 termination requests - Ensuring a positive customer experience This person should have strong communication skills, a desire to exceed customer expectations, and strong problem solving and critical thinking skills. The ability to identify and resolve gaps in the current process is paramount to success in the role. If you’re organized, a great communicator, and analytically focused, this role is a great fit for you. Qualifications - 2-4 years experience in a role demonstrating strategic thinking and problem solving - Salesforce experience preferred - BS/BA preferred - Enjoy working in a fast-paced and rapidly changing environment - Good computer skills (G Suite, Microsoft) - Ability to work alone or in a team - Outstanding attention to detail - Good collaboration and communication skills - Strong analytical and strategic thinking skills - Excellent organizational and time management skills - Knowledge of construction or solar industry preferred - Employment is contingent upon the successful completion of a background check Requirements - Own our customer lease/PPA reassignment process: - Service transfers for customers who are moving from their home from previous homeowner to the new homeowner, including credit check of new customer, billing account set up, and completion of transfer contract - Prepayments by providing payment quotes, accepting payments, updating billing account, and providing documentation of prepayment to customer - Buyouts for customers who are moving (or 5 years after agreement starts), including providing buyout quote, accepting payment, updating billing account, and completion of contract - Process UCC-1 temporary termination requests and related questions - Escalate issues to management - Ensure proper documentation in Salesforce and clear communication with CX department Benefits - Comprehensive benefits package including unlimited PTO - Medical, dental, and vision coverage - Paid parental leave - Retirement plans - Focus on talent development and career growth

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Department Description Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption. Location This is a remote-based position, with preference of PST time zone. Working Hours Monday - Friday: 12PM - 9 PM EST (9AM - 6 PM PST). Reporting This position will report to the Team Lead, Platform Operations. Summary of Role The Platform Operations II role is critical to the success of the LightReach Platform, managing the underwriting and technical document processing surrounding Palmetto’s financial products, as well as providing installer support to ensure smooth intake surrounding all financial product transactions. Additionally, the role is responsible for frontline knowledge base management, communications management, and compliance monitoring. The role is at the forefront of installer support and ecosystem management. Strategic & Tactical - Support EPC partner requests via intercom mechanisms, removing friction and blockers to any transactions. - Be the primary driver of Capital Markets Operations infrastructure, including knowledge base resources, internal & external communications, support systems, best practices, etc. - Manage all queues & action areas within the financial portal to ensure smooth transactions. - Provide consultative service to transaction partners. - Coordinate with internal colleagues to smooth out any friction points or blockers relating to milestones. - Provide coaching and training transaction partners & sales reps. - Maintain datasets on frontline support activity to drive improvement in the quality of the product. - Surface platform improvements to attack common problems observed. Assist in the continuous evaluation and improvement of internal processes and help build systems that meet current and future company service expansions. Qualifications - Minimum 2+ years of experience in a customer, tech, or sales support role - Knowledge of solar, HVAC, or geothermal industries preferred - Spanish speaker is a plus - You’ve got a passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the Palmetto financial product platform. - You maintain a high level of emotional intelligence, able to navigate through stressful situations in a tactful manner. - You work well in a fast paced, computer-oriented environment, and are an excellent conversational writer - You are proficient in web-browser hotkeys/shortcuts, and have a high typing speed of at least 40 words per minute. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Role Description The Operations Specialist I is critical to the success of the LightReach Platform, managing the underwriting and technical document processing surrounding Palmetto’s financial products. They work to ensure smooth intake surrounding all financial product transactions. The role is at the forefront of installer support and underwriting. - Support EPC partner requests via intercom mechanisms, removing friction and blockers to any transactions in a consultative manner. - Manage all queues & action areas within the financial portal to ensure smooth transactions. - Coordinate with internal colleagues to smooth out any friction points or blockers relating to milestones. - Provide coaching and training to transaction partners & sales reps. Qualifications - Minimum 2+ years of experience in a customer, tech, or sales support role. - Knowledge of solar, HVAC, or geothermal industries a plus. - Passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the Palmetto financial product platform. - High level of emotional intelligence, able to navigate through stressful situations in a tactful manner, and accept feedback gracefully. - Excellent conversational English writer. - Proficient in web-browser hotkeys/shortcuts, and have a high typing speed of at least 40 words per minute. Requirements - Core Working Hours: - Friday: 11AM-8PM EST (11PM-8AM Metro Manila) - Saturday: 11AM-8PM EST (11PM-8AM Metro Manila) - Sunday: 11AM-5PM EST (11PM-5AM Metro Manila) - Monday: 11AM-8PM EST (11PM-8AM Metro Manila) - Tuesday: 11AM-8PM EST (11PM-8AM Metro Manila) - Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Location This position will be based remotely in the US. Department Description Palmetto Capital is a branch of Palmetto focused on the democratization of the renewable energy industry. We provide homeowners with financial products to benefit from solar power, home efficiency products, and energy storage systems. We empower solar sales professionals and solar installation companies with access to our proprietary platform, financing, customer management system, and milestone submission system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption. Palmetto Finance is growing rapidly and is prepared to continue growth. Summary of Role The Capital Markets Analyst / Associate (we could hire at either level depending on experience!) will be responsible for capital markets activities spanning across capital raising, execution, and modeling work to support the advancement of those opportunities. This is an individual contributor role. Strategic & Tactical - Focus on developing and executing Excel financial models to support Tax Equity and Debt capital funding - Lead the execution of tax equity, debt, and equity funding processes with external stakeholders - Responsible for reporting associated with Palmetto Finance to key financial stakeholders, while partnering with technology teams to ensure automation on reports - Utilizes skills to enhance existing processes and workflows for more efficiency, partnering closely with other teams e.g. Data Analytics, Operations, etc - Liaisons with Corporate Finance, Treasury, Asset Management, and Accounting to ensure partnership and transparency on all things Palmetto Finance - Builds and maintains strong relationships with key banks and other key external partners - Is highly attuned to customer needs and requirements, and can anticipate their needs, and provide tailored solutions to meet their objectives Qualifications - Bachelor’s degree in Finance, Economics, or related field; Master’s or MBA a plus - 1-3+ (Analyst) or 3-5+ (Associate) years of experience in banking or capital markets; solar industry experience strongly preferred - Strong business acumen and analytical skills with deep understanding of the macroeconomic landscape - Proactively identifies improvement opportunities across systems and processes, and implements solutions and updates them - Highly motivated and able to thrive in a fast-paced customer-centric environment where priorities may change quickly - Collaborates seamlessly with internal teams in Finance & Accounting, Technology etc. - Strong interpersonal and communication (verbal and written) skills; can present to varying audiences and leaders Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Location This position will be based remotely in the United States. Summary of Role As a Software Development Engineer III at Palmetto, you will play a key role in designing, building, and scaling critical data ingestion pipelines and 3rd party integrations that connect hundreds of thousands of solar energy and HVAC systems to our platform. Working primarily with NestJS, TypeScript, MongoDB, and Google Cloud Spanner, you'll architect and maintain robust integrations with third-party manufacturer APIs that power downstream systems across the entire company.You'll work hands-on building resilient microservices, designing event-driven architectures, and solving complex problems around data consistency and data ingestion at enterprise scale. Your work will directly impact product teams, analytics, customer support, operations, and business intelligence systems that depend on reliable, mission-critical data. This role is ideal for a passionate, growth-minded engineer who thrives in an Agile environment, brings ideas to the table, and has the technical depth to contribute to platform evolution and system scalability. You'll work alongside, not for, other team members – contributing your ideas, code, and energy to shape solutions that drive business outcomes and enable teams across Palmetto to deliver exceptional customer experiences. Strategic & Tactical - Design and implement scalable server-side solutions, with an emphasis on APIs, backend services, event-driven architecture, and database integration. - Write high-quality, testable, and maintainable code across the full stack. - Develop and maintain comprehensive unit, integration, and end-to-end tests. - Diagnose and troubleshoot production issues and propose robust solutions. - Participate in Agile ceremonies (planning, grooming, retrospectives) and contribute to meaningful story estimations. - Engage in architectural discussions, technical design reviews, and contribute to Palmetto's engineering standards. - Identify and advocate for opportunities to improve system performance, reliability, and developer productivity. - Partner cross-functionally with product managers, designers, and QA to deliver well-rounded user-centric solutions. Team & Culture - Actively participate in peer code reviews with a focus on knowledge sharing, mentorship, and maintaining high-quality code standards. - Collaborate openly with others to help cultivate a culture of learning, innovation, and continuous improvement. - Demonstrate an ownership mindset by anticipating future needs and contributing to long-term technical roadmap discussions. Basic Qualifications - 5+ years of professional software engineering experience. - Strong proficiency in JavaScript (ES6+) and understanding of the JavaScript object model. - Proficiency with NestJS and experience designing/consuming RESTful APIs. - Experience building and maintaining backend applications in an event-driven architecture. - Experience with message queues and message brokers - Hands-on experience working with NoSQL/document-based databases (e.g., MongoDB). - Expertise in solving complex problems related to data consistency and ingestion at enterprise scale - Strong unit and integration testing discipline; TDD experience is a plus. - Familiarity with CI/CD pipelines, code versioning (Git), and modern development workflows. - Excellent written and verbal communication skills. - Strong problem-solving skills, a continuous learner mentality, and a commitment to team success. Preferred Qualifications: - Experience with NestJS or other Node.js frameworks beyond Express. - Familiarity with server-side rendering concepts and isomorphic React applications. - Knowledge of authentication and authorization patterns (e.g., OAuth, JWT). - Experience with front-end build tools (Webpack, Vite, Babel, etc.). - Exposure to containerization (Docker) and cloud platforms (AWS, GCP, Azure). - Practical knowledge of Agile methodologies, pair programming, and code review practices. - Enthusiasm for building clean, scalable, and maintainable code. Preferred Qualifications: At Palmetto, you’ll have the opportunity to contribute meaningfully to the transition to renewable energy, grow your career alongside talented peers, and make a real impact on the products we deliver. Our engineering team is scaling rapidly, and we’re seeking strong, thoughtful builders to help shape our future. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Location This role will be a Remote role based in the United States. Reporting This position will report to our Principal Product Manager. Summary of Role This is a technical data PM role on the Platform Product team. This is a great opportunity to build a new product line while getting industry expertise from the core business. You’ll lead a team delivering new data products and an AI-first platform. This is a hands-on role that requires fluency with data, experience building enterprise-grade APIs, and strategic ownership of how the product grows to unlock new customers and use cases. We’re looking for a PM that has the technical depth and vision to scale an AI-first platform, defining and implementing evaluations, and building effective HITL processes. You’ll join a cross functional team with deep energy data experience and partner with stakeholders who are passionate about clean energy. Strategic & Tactical - Iterate and scale 0-1 platform products, data schema, and architecture. - Create intuitive tools to allow users to explore and interpret energy data and to enable effective HITL workflows. - Being highly detail-oriented will be critical as you synthesize fragmented consumer energy data and local context into insights that bring clarity to your team. - Define what great looks like for your teams, measure it, and continuously raise the quality bar for our models, workflows, and data. - Develop a deep understanding of what our customers, businesses, and tech teams need and be their advocate. For this role, you’ll need to learn the ins and outs of the residential energy market and the ecosystem of businesses that make up the industry. - Proactively communicate. Make sure your external customers and stakeholders are heard and have clear expectations of what you’re delivering. - Efficiently manage your team with a bias for action. You’ll implement/run processes that help your team deliver quality at speed. - Lead prioritization and planning efforts. You’ll craft OKRs, a roadmap, and determine what your teams do (and don’t do). Qualifications - 5-8 years of product management experience, working with AI systems, data platforms, or ML teams. - You’ve implemented agentic AI systems and understand how to evaluate nondeterministic products. - You have built full stack products and know how to best leverage AI prototyping and coding tools to learn faster. - Best idea wins mentality - you foster debate and drive your team to focus on the most impactful outcomes. - Data fluency - quantitative rigor and logic are foundational to how you work. You regularly use SQL et al. to inform your decisions and measure success. You have built algorithm-based products. - Strong writing and communication skills - you write clear, persuasive PRDs, vision docs, and detailed execution plans. You keep stakeholders bought in and influence senior stakeholders - Scalability & Performance Optimization - experience in identifying, measuring, and addressing performance bottlenecks in data systems and designing scalable platforms. - Growth mindset with a bias toward action, experimentation, and continuous improvement. Employment is contingent upon the successful completion of a background check. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Location This role will be remote based on the West Coast. Reporting This role will report into the SVP, Business & Account Development. About You - You work well in a fast paced environment, and are nimble to adapt to new challenges. - You’ve got a passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the Palmetto financial product platform. - You enjoy building meaningful relationships and delivering a best in class partner experience Summary of Role The Relationship Specialist will be responsible for managing the support and processing ecosystem around Palmetto’s financial products for small and medium sized EPCs, providing direct support to partners, while collaborating closely with the Relationship Manager. Strategic & Tactical - Product Operations - Support EPC partner requests via email ticketing, chat support, mechanisms. - Manage all queues & action areas within the financial portal to ensure smooth transactions for partners, and remove friction and blockers to any transactions. - Provide coaching and training transactions to EPC partners & sales reps. - Assist in the continuous evaluation and improvement of internal processes and help build systems that meet current and future company service expansions. - Account & Relationship Management - Work closely with the regional Relationship Manager to understand partner needs and expectations, and begin to build relationships. - Surfacing global insights from EPC partner requests and interactions to LightReach Leadership and proactively identify opportunities to improve our product and partner experience. - Work with regional relationship managers in implementing regional strategies and initiatives to drive EPC engagement, including pipeline reviews - Foster a strong relationship with the regional Lightreach Pro Relationship manager, driving cohesive regional strategy. Qualifications - 3+ years of experience in a Product Operations, Customer Service, or Account Management Support role preferred. - Bachelor's Degree preferred. - Strong verbal and written communication skills, and a passion for building and nurturing relationships. - Excellent interpersonal and relationship building skills that improve collaboration and drives mutual success. - Enjoys working in a fast-paced rapidly changing environment. - Highly motivated and able to thrive in a fast-paced customer-centric environment where priorities may change quickly. - Strong problem solving abilities, with the ability to analyze data, spot trends, and develop creative solutions to challenges. - Proficiency in Google Suite, slack, intercom, chat support systems. - Ability to work independently and collaboratively in a team environment. - Knowledge of the construction or solar industry required. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy