Role Description Você é do tipo que adora resolver problemas, tem boa comunicação e se sente realizado ao ajudar pessoas? Na ChatGuru, buscamos alguém com foco em qualidade, empatia e agilidade para atuar no primeiro contato com nossos clientes — garantindo um atendimento incrível em cada interação! 🚀💚 - Realizar atendimentos de primeiro nível (N1) via chat, e-mail, telefone ou ticket; - Seguir playbooks, scripts e procedimentos para resolver dúvidas e incidentes simples; - Registrar e documentar chamados, soluções e encaminhamentos na base de conhecimento; - Encaminhar (escalar) incidentes e bugs mais complexos para os níveis superiores; - Apoiar clientes na instalação, configuração inicial e orientações básicas sobre o produto; - Garantir cordialidade, clareza e eficiência em todos os atendimentos; - Cumprir SLAs de resposta e resolução, mantendo o cliente sempre informado; - Contribuir para a melhoria contínua do time, trazendo ideias e sugestões para otimizar nossos processos. Qualifications - Boa comunicação escrita e verbal; - Organização e atenção aos detalhes; - Capacidade de seguir processos e trabalhar com metas e indicadores; - Espírito colaborativo e vontade de aprender sempre; - Afinidade com tecnologia e ferramentas digitais. Requirements - Experiência com suporte de ferramentas SaaS, tecnologia ou plataformas digitais; - Conhecimento em chatbot, automação ou WhatsApp Business. Benefits - Ambiente colaborativo, humano e em crescimento acelerado; - Time próximo, com autonomia e espaço para decisões; - Produto com forte aderência ao mercado; - Oportunidade real de desenvolvimento e evolução de carreira; - Impacto direto no sucesso dos clientes e no crescimento do negócio. Company Description Somos uma empresa que acredita na potência das conversas e no impacto das conexões humanas — dentro e fora da tela. Se você busca crescer com propósito e construir jornadas que encantam nossos clientes, vem ser Guru!

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Resolve customer issues efficiently while maintaining a high level of satisfaction • Provide accurate information about products, services, and company policies • Troubleshoot problems and escalate complex issues when necessary • Maintain detailed and accurate records of customer interactions • Follow up with customers to ensure resolution and satisfaction • Collaborate with internal teams to improve customer experience • Identify recurring issues and suggest process improvements

• Assist with daily call volume (service level takes priority). • Provide accurate resolutions to customer inquiries in a professional and courteous manner. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Meet Quality Assurance Requirements and other key performance metrics. • All other duties as assigned.

Role Description Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will collaborate with SCOPS teams and professional partners to deliver solutions and support for agency needs in: - Human Resources - Position management - Staffing - Performance management - Benefits - Telework - Alternate leave - Onboarding Duties include: - Managing daily operations in assigned program areas. - Providing technical guidance and support to office management on complex HR and administrative matters. - Preparing reports and project papers, organizing briefings, and delivering findings and recommendations to management and staff. - Supporting collaborative projects and studies to identify challenges and propose enhancements. - Building and maintaining relationships with subject matter experts (SME) across offices/directorates. - Independently planning, scheduling, and leading studies to assess work operations. Qualifications - Must be met by 11:59 PM (Eastern Time) on 04/10/2026. - Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. - GS-13: One (1) year of specialized experience equivalent to at least the GS-12 level in the federal government. - Experience must include: - Coordinating with internal and external partners to support HR or administrative functions. - Serving as a primary point of contact in one or more administrative program areas. - Analyzing and interpreting data from multiple sources to design and implement automated solutions. - Serving as a primary point of contact for internal and external stakeholders. Requirements - You must be a U.S. Citizen or U.S. National to apply for this position. - Successfully pass a Background Investigation including financial disclosure. - You must pass a drug screening. - Males born after 12/31/1959 must be registered with the Selective Service. - Political appointees may require OPM approval before on-boarding. - Residency Requirement: Candidates must have resided in the U.S. for three of the last five years or meet other specified criteria. - Probationary Period: You may be required to serve a probationary period of 1 year. Benefits - Health, dental, vision, life, and long-term care insurance. - Retirement plan and Thrift Savings Plan (similar to a 401(k)). - Flexible Spending Account and Employee Assistance Program. - Personal leave days and paid federal holidays. - Flexible work schedules and telework options. - Tuition reimbursement and transportation subsidies. - Health and wellness programs and fitness centers. - Employee development and training opportunities.