Citizenship and Immigration Services

Role Description Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will collaborate with SCOPS teams and professional partners to deliver solutions and support for agency needs in: - Human Resources - Position management - Staffing - Performance management - Benefits - Telework - Alternate leave - Onboarding Duties include: - Managing daily operations in assigned program areas. - Providing technical guidance and support to office management on complex HR and administrative matters. - Preparing reports and project papers, organizing briefings, and delivering findings and recommendations to management and staff. - Supporting collaborative projects and studies to identify challenges and propose enhancements. - Building and maintaining relationships with subject matter experts (SME) across offices/directorates. - Independently planning, scheduling, and leading studies to assess work operations. Qualifications - Must be met by 11:59 PM (Eastern Time) on 04/10/2026. - Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. - GS-13: One (1) year of specialized experience equivalent to at least the GS-12 level in the federal government. - Experience must include: - Coordinating with internal and external partners to support HR or administrative functions. - Serving as a primary point of contact in one or more administrative program areas. - Analyzing and interpreting data from multiple sources to design and implement automated solutions. - Serving as a primary point of contact for internal and external stakeholders. Requirements - You must be a U.S. Citizen or U.S. National to apply for this position. - Successfully pass a Background Investigation including financial disclosure. - You must pass a drug screening. - Males born after 12/31/1959 must be registered with the Selective Service. - Political appointees may require OPM approval before on-boarding. - Residency Requirement: Candidates must have resided in the U.S. for three of the last five years or meet other specified criteria. - Probationary Period: You may be required to serve a probationary period of 1 year. Benefits - Health, dental, vision, life, and long-term care insurance. - Retirement plan and Thrift Savings Plan (similar to a 401(k)). - Flexible Spending Account and Employee Assistance Program. - Personal leave days and paid federal holidays. - Flexible work schedules and telework options. - Tuition reimbursement and transportation subsidies. - Health and wellness programs and fitness centers. - Employee development and training opportunities.