• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Resolve customer issues efficiently while maintaining a high level of satisfaction • Provide accurate information about products, services, and company policies • Troubleshoot problems and escalate complex issues when necessary • Maintain detailed and accurate records of customer interactions • Follow up with customers to ensure resolution and satisfaction • Collaborate with internal teams to improve customer experience • Identify recurring issues and suggest process improvements

• Assist with daily call volume (service level takes priority). • Provide accurate resolutions to customer inquiries in a professional and courteous manner. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Meet Quality Assurance Requirements and other key performance metrics. • All other duties as assigned.

Role Description Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will collaborate with SCOPS teams and professional partners to deliver solutions and support for agency needs in: - Human Resources - Position management - Staffing - Performance management - Benefits - Telework - Alternate leave - Onboarding Duties include: - Managing daily operations in assigned program areas. - Providing technical guidance and support to office management on complex HR and administrative matters. - Preparing reports and project papers, organizing briefings, and delivering findings and recommendations to management and staff. - Supporting collaborative projects and studies to identify challenges and propose enhancements. - Building and maintaining relationships with subject matter experts (SME) across offices/directorates. - Independently planning, scheduling, and leading studies to assess work operations. Qualifications - Must be met by 11:59 PM (Eastern Time) on 04/10/2026. - Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. - GS-13: One (1) year of specialized experience equivalent to at least the GS-12 level in the federal government. - Experience must include: - Coordinating with internal and external partners to support HR or administrative functions. - Serving as a primary point of contact in one or more administrative program areas. - Analyzing and interpreting data from multiple sources to design and implement automated solutions. - Serving as a primary point of contact for internal and external stakeholders. Requirements - You must be a U.S. Citizen or U.S. National to apply for this position. - Successfully pass a Background Investigation including financial disclosure. - You must pass a drug screening. - Males born after 12/31/1959 must be registered with the Selective Service. - Political appointees may require OPM approval before on-boarding. - Residency Requirement: Candidates must have resided in the U.S. for three of the last five years or meet other specified criteria. - Probationary Period: You may be required to serve a probationary period of 1 year. Benefits - Health, dental, vision, life, and long-term care insurance. - Retirement plan and Thrift Savings Plan (similar to a 401(k)). - Flexible Spending Account and Employee Assistance Program. - Personal leave days and paid federal holidays. - Flexible work schedules and telework options. - Tuition reimbursement and transportation subsidies. - Health and wellness programs and fitness centers. - Employee development and training opportunities.

At this time, FLVS is only considering Florida residents who possess a teaching certification issued by the State of Florida within the content area specified below. PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify. Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities.  We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.  Job Posting End Date: Deadline to apply is 11:59 PM on 04-12-2026 Job Title: Florida Virtual School Full Time Math 6-12 Instructor Florida Certified Contract Type: 10 Month Annual Salary: Instructor‐ 10 Month ($47,500/annual) Location: Remote Office or School Based Facility as assigned Job Description Summary: Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform. FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law. The Position: Position General Summary: The Instructor provides an educational atmosphere where students have the opportunity to fulfill their potential for intellectual, emotional, physical, and psychological growth. The Instructor organizes and implements an instructional program that results in students achieving academic success in accordance with FLVS and state policies and laws. Essential Position Functions: - Plan, prepare, and implement instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences - Identify, select, create, and modify instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs - Assist in assessing changing curricular needs and offer plans for improvement - Maintain effective and efficient record-keeping procedures - Provide a positive environment in which students are encouraged to be actively engaged in the learning process - Communicate with students, parents, and internal and external professionals within established timelines - Collaborate with peers to enhance the instructional environment for students by participating in activities which include, but are not limited to, team teaching, meetings, staff development, communities of practice, and various committees - Model professional and ethical standards when dealing with students, parents, peers, and community members - Ensure that student growth and achievement are continuous and appropriate for age group, subject area, and/or program classification - Establish and maintain cooperative working relationships with students, parents, schools, and colleagues measured by FLVS district/school survey results - Meet specific course and school-wide student performance goals - Demonstrate gains in student performance - Participate in research and presentations about online teaching; this may include activities such as, authoring articles, hosting workshops, sharing of information for professional growth, and student outreach events and activities - Participate in blended learning models, which include both online and classroom instruction and interaction with students at various schools and districts across the state; may be required to report to an assigned school - May be responsible for instructional tutoring - Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others - All work responsibilities are subject to having performance goals and/or targets established (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.) Minimum Requirements: Education/Licensure/Certification: - Bachelor’s Degree - Valid Florida Professional Teaching Certificate in content area assigned OR proof of active enrollment in a stated-approved EPI or MAT program AND either a valid Florida state-issued Statement of Eligibility OR valid Temporary Certificate in content area assigned - Endorsements as required by Florida Department of Education Experience: - Three years’ teaching experience, preferred Knowledge, abilities and skills: - Operational knowledge of the Internet and Web-related technologies - Possess strong verbal and written communication skills - Work independently with little direct supervision - Demonstrated ability to collaborate on group projects and work as part of a team - Must be responsible, accountable and self-motivated - Demonstrated strong work ethic to achieve school goals - Display effective prioritizing, organizing, and time-management skills; ability to meet aggressive deadlines - Ability to learn and apply all required and recommended FLVS computer applications to create efficiency and consistency in internal workflows and instructional practices - Demonstrated ability to successfully support the FLVS core competencies, values, and expectations for student-centered behaviors CORE COMPETENCIES FOR SUCCESS: JOB KNOWLEDGE AND SKILLS Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills PRODUCTIVITY Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity COMMUNICATION Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community CUSTOMER FOCUS Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change Physical Requirements and Environmental Conditions: - Frequency of travel: Occasional travel may be required to various schools as daily work locations, as well as lab visits, meetings, trainings, and conferences; assigned locations will vary, and may require overnight stays - Light physical activities and efforts required working in an office environment (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)