RISE - Internet Service Provider in the Philippines

• Manage day-to-day financial transactions • Oversee payroll operations • Maintain accurate financial records • Process employee payroll • Ensure compliance with all applicable regulations • Assist with budgeting and financial planning • Collaborate with HR and management on compensation and reporting

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Resolve customer issues efficiently while maintaining a high level of satisfaction • Provide accurate information about products, services, and company policies • Troubleshoot problems and escalate complex issues when necessary • Maintain detailed and accurate records of customer interactions • Follow up with customers to ensure resolution and satisfaction • Collaborate with internal teams to improve customer experience • Identify recurring issues and suggest process improvements

• Analyze and develop solutions to information needs in our business • Design, develop, deploy, and test new information and data processing applications in accordance to our quality standards • Perform preventive maintenance, identify and execute improvements, and refactor existing code base, including our legacy applications • Monitor, respond, and resolve incidents in production • Develop and maintain the infrastructure that host our applications in production • Support our internal staff and stakeholders’ inquiries and issues with the applications in use • Investigate and create proofs of concepts, such as in using external services, APIs, programming libraries, and data source systems • Contribute in the development of user guides and knowledge base of applications in use

• Produce digital artifacts (design or content assets, drafts, and prototypes) with guidance (i.e. with explicit instructions or replicating existing work) • Contribute to design projects from concept to completion • Participate in cross-functional discussions and ideation sessions to help the team formulate design-driven decisions • Maintain concise documentation, including progress updates and design rationale • Participate in design workshops on visual design, information architecture, usability, and functionality • Contribute to design activities, including design hand-offs, to deliver software that satisfy business needs

• Analyze and develop solutions to information needs in our business • Design, develop, deploy, and test new information and data processing applications in accordance to our quality standards • Perform preventive maintenance, identify and execute improvements, and refactor existing code base, including our legacy applications • Monitor, respond, and resolve incidents in production • Develop and maintain the infrastructure that host our applications in production • Support our internal staff and stakeholders’ inquiries and issues with the applications in use • Investigate and create proofs of concepts, such as in using external services, APIs, programming libraries, and data source systems • Contribute in the development of user guides and knowledge base of applications in use