14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally
Customer Engineer - Google Workspace
Location
United States
Posted
46 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Engineer - Google Workspace
Insight Enterprises, Inc.
Role Description As a Google Workspace Customer Engineer at Insight, your role demands close, proactive collaboration and seamless, professional interaction with a variety of internal and external stakeholders. Externally, this includes Insight's diverse and valued customer base, where you serve as a technical expert supporting and leading conversations with our sales teams. - Maintain a strong and strategic working relationship with key partners, notably the Google sales and professional services teams. - Collaborate with Insight's Sales, Project Management, Change Management, and technical delivery teams to ensure project alignment and successful execution. - Engage with customers daily throughout the sales cycle—from initial qualification and kickoff to communication of progress and final closure. - Collaborate with a diverse group of stakeholders, including technical project managers, engineers, and executive leadership. - Provide technical pre-sales support by analyzing the technical landscapes and commercial hurdles of potential clients. - Deliver impactful live demonstrations, technical presentations, and in-depth architectural reviews for potential clients. - Support the sales process by outlining project requirements and calculating necessary technical resources. - Cultivate professional relationships and establish authority with client-side technical leaders. Qualifications - Proven experience in a customer-facing role (5+ years). - Comprehensive understanding of the Google Workspace ecosystem. - Experience in identifying customer problems, technical objections, and use cases. - Associate Google Workspace Administrator certification to be completed within the first 45 days of employment. - Google Cloud Digital Leader certification to be completed within the first 6 months of employment. - Google Generative AI Leader certification to be completed within the first year of employment. Requirements - Experience with AI platforms, particularly agentic AI capabilities, for automating business processes. - Understanding how to secure cloud environments, prevent data loss, and set data handling policies through the Admin console. - Proficiency in migrating mail and files from competitor platforms to Google Workspace. - Proficiency in Google to Google migrations using traditional migration methods and Google's Domain Transfer Tool. - Deep understanding of Microsoft 365 architecture and its associated services. - Experience in replying to the technical parts of RFPs and RFIs. - Ability to work with Sales Specialists, Marketing, and Customer Success teams to create account strategies. - Experience presenting to and influencing technical stakeholders. - Ability to solve technical problems and adjust solutions for different customer environments. - Ability to explain complex technical information clearly. - Knowledge of cloud platforms including AODocs, Okta, JumpCloud, M.io, Omnissa, CloudFuze, and CloudM. Benefits - Opportunities to upskill, earn promotions, and elevate your career. - Support for you and your family, and engagement with your local community.
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