• Support growth and customer retention in North America • Own and execute a comprehensive customer success plan • Build relationships with key leadership contacts • Identify, track, measure and share value of Nexthink • Align account strategy with broader team for renewals and expansions • Maintain regular cadence with Customer contacts • Deliver DEX workshops and participate in quarterly business reviews • Act as voice of the customer and provide feedback to product teams • Update CRM database for customer data accuracy

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. - Partner with CS leadership to translate strategy into actionable operational workflows - Manage the end-to-end lifecycle of internal operational projects, from discovery to implementation - Design and implement scalable coverage models that align team resources with customer needs as the business expands. - Oversee the evolution of our post-sales infrastructure to support a growing organization of 100+ team members - Lead strategic data and systems migrations to ensure long-term technical stability and a seamless transition for the team - Establish and monitor key performance metrics, program health scores, and time to onboard across all DX products - Drive high-precision gross and net retention forecasting to ensure accurate revenue predictability - Develop sophisticated metrics, reporting, and dashboards for post-sales managers to provide real-time visibility into team performance - Identify opportunities to automate manual processes, reducing administrative burden and allowing the team to focus on high-value customer interactions - Optimize the sales-to-post-sales handoff to ensure consistent follow-up and a friction-less customer experience - Identify and resolve operational bottlenecks proactively to maximize overall team productivity and efficiency - Experience partnering with leadership to design playbooks and actionable plans - Deep understanding of customer success metrics, including gross and net retention - Self-sufficient and comfortable driving results with little direction - Strong excel proficiency - Experience with Salesforce and Gainsight preferred - Proactive, self-directed and results-oriented - Bachelor's degree, or equivalent, a must Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 149400 - USD 195050 Zone B: USD 135000 - USD 176250 Zone C: USD 124200 - USD 162150 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As a Commercial Customer Success Manager, you will help retain and grow Silverfort’s customer relationships in our commercial accounts. You will collaborate with the cross functional teams to understand and implement Silverfort to achieve customer use cases and ensure they receive business value from the Silverfort platform. Responsibilities - Build ongoing relationships with new customers as the main point of contact in the company - Installation of software images in VMWare, Azure, AWS - Configuration of software images per networking and Active Directory requirements - Lead the full lifecycle of the customer – ensuring successful deployments, training, and retention/expansion - Represent our customer’s needs internally (product feedback, feature requests, etc.) - Advocate for your customers by navigating complex issues alongside the Engineering, Product, and Sales teams How you will achieve it - Understand the customer’s organization, business priorities, and desired outcomes and leverage Silverfort to achieve these use cases while driving maximum value from their investment - Using your understanding of identity-related platforms, tools, and risks to prioritize and drive the adoption of Silverfort to address the organization’s needs - Become an expert on Silverfort to guide customers on adoption and sufficiency with Silverfort Requirements - 2+ years of relevant experience in Post Sales / Customer Success / Professional Services/ Technical Account Management - Knowledge in Infrastructure/Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage - Motivated team player and relationship builder, incredible interpersonal skills, able to navigate challenging conversations if necessary - Exceptional multitasking and organization skills. Very comfortable prioritizing and managing between multiple projects/customer situations simultaneously - Willingness to travel quarterly

• Manage a portfolio of Enterprise accounts and serve as the primary point of contact. • Drive onboarding, product adoption, track customer business objectives and goals. • Lead regular customer check-in tracking customer success plans along with quarterly business reviews. • Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan. • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders • Cross-functional alignment on upcoming renewals and potential expansions. • Acts with urgency and provide continuous customer communication on customer requests. • Develop, prepare, and nurture customers for advocacy