• Supervise and mentor team members, fostering a client-focused culture and ensuring high-quality service delivery. • Serve as a player-coach by handling client support and onboarding needs directly as required. • Manage daily operations of the support team, including resource allocation and performance monitoring across phone, email, and digital channels. • Oversee client onboarding processes, ensuring timely and accurate completion of documentation and account setup. • Lead onboarding for complex Treasury Management (TM) clients. • Oversee the opening of new banking accounts. • Monitor phone queues, address escalated client issues, and implement process improvements for enhanced efficiency.

Role Description Are you ready to be a key member of the benefits team focused on increasing associate engagement and delivering a strong employee experience? If so, we are looking for a Benefits Specialist to join our team. This position is remote and supports employees in the Eastern and Central time zones. Reporting to the Vice President of Total Rewards, the Benefits Specialist supports the administration, coordination, and delivery of all retirement, health, welfare, life, and disability programs for Beacon Mobility and its operating companies. This role works closely with benefit vendors, HR, Payroll, IT, and internal partners to ensure benefit programs are administered accurately, compliantly, and with a high level of customer service. This is a hands-on, operational role focused on employee support, vendor coordination, and day-to-day benefits administration. Key Responsibilities - Administer day-to-day benefits programs including medical, dental, vision, life, disability, and retirement plans - Serve as a primary point of contact for employees, HR partners, and managers on benefits questions, enrollments, and life-event changes - Support and coordinate the annual open enrollment process, including setup, communications, and employee support - Partner with benefit vendors to manage enrollments, resolve issues, and ensure accurate data transmission - Assist with Leave of Absence programs including FMLA, PFL, and DBL, ensuring compliance with state and federal regulations - Process carrier invoices and assist with reconciliation of benefits data across vendors, payroll, and HR systems - Perform benefits audits, including support for 401(k) plan administration - Maintain accurate benefits records and ensure data integrity across systems - Assist with benefits-related projects, implementations, and process improvements as needed - Stay current on benefits legislation and compliance requirements, including ERISA, HIPAA, and PPACA - Deliver excellent customer service while handling sensitive and confidential information - Perform other duties and special projects as assigned Qualifications - Self-motivated, detail-oriented professional with a strong customer service mindset - Bachelor’s degree preferred - 3–5 years of hands-on benefits administration experience - Strong organizational and prioritization skills with the ability to manage multiple tasks - Excellent verbal and written communication skills - Working knowledge of federal and state benefits regulations (ERISA, HIPAA, PPACA, etc.) - High level of professionalism and discretion when handling confidential information - Ability to take ownership of tasks and drive them to completion - Comfortable working in a fast-paced, evolving environment - Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) - Experience with Workday is a plus Requirements - Yearly salary of $70,000 - $75,000, depending on experience Company Description Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.

Role Description Estamos em busca de um(a) Especialista Sênior em Automação Inteligente para revolucionar processos, criar eficiência e levar a inteligência artificial a um novo patamar dentro da BHS e de nossos clientes! - Excelente habilidade de relacionamento interpessoal, com facilidade para dialogar com diferentes áreas e níveis hierárquicos; - Autogerenciamento e senso de dono(a); - Espírito colaborativo e mentalidade de time; - Proatividade e coragem para atuar fora da zona de conforto; - Visão analítica e consultiva, com habilidade para traduzir dores de negócio em soluções tecnológicas; - Vontade genuína de aprender, ensinar e crescer junto com a BHS, participando de projetos incríveis com tecnologias de ponta. Responsibilities - Analisar e diagnosticar processos passíveis de automação, identificando oportunidades de redução de custos e aumento de eficiência operacional; - Desenvolver e implementar soluções de automação inteligente utilizando tecnologias como Microsoft Power Automate Desktop, Python, RPA, NLP, OCR e outras ferramentas adequadas a cada caso; - Projetar e construir agentes de IA seguindo as melhores práticas de mercado, garantindo segurança, governança, observabilidade, uso responsável de dados e aderência a frameworks como prompt engineering estruturado, RAG, function calling e avaliação contínua de qualidade; - Gerenciar e manter as soluções implementadas, garantindo seu funcionamento adequado, performance e atualização constante; - Capacitar e dar suporte aos usuários das soluções de automação, promovendo a adoção e o uso eficiente das tecnologias; - Atuar como consultor(a) estratégico(a) em projetos de automação e Inteligência Artificial, compartilhando melhores práticas e conhecimentos técnicos; - Colaborar com equipes multidisciplinares na integração de soluções de automação com sistemas corporativos; - Participar da definição de padrões, governança e boas práticas para projetos de RPA e IA. Qualifications - Ensino superior completo ou em andamento em Ciência da Computação, Sistemas de Informação, Engenharia ou áreas correlatas; - Experiência sólida (sênior) em projetos de automação de processos (RPA); - Experiência avançada em Microsoft Power Automate Desktop; - Programação em Python aplicada a automações e integrações; - Conhecimento prático em tecnologias de OCR (reconhecimento ótico de caracteres) e NLP (processamento de linguagem natural); - Experiência com integração de APIs e consumo de serviços REST; - Vivência em levantamento de requisitos, mapeamento de processos (BPMN) e documentação técnica; - Visão consultiva para identificar oportunidades de automação e propor soluções escaláveis. Requirements - Certificações em Power Platform (PL-500, PL-900) ou em outras ferramentas de RPA (UiPath, Automation Anywhere, Blue Prism); - Certificações Microsoft em IA, como AI-102 (Azure AI Engineer Associate), AI-900 (Azure AI Fundamentals); - Certificações AWS em IA e Machine Learning, como AWS Certified AI Practitioner (AIF-C01), AWS Certified Machine Learning Engineer – Associate (MLA-C01) e AWS Certified Machine Learning – Specialty (MLS-C01); - Experiência com serviços de IA generativa (Azure OpenAI, Copilot Studio, Amazon Bedrock, LangChain) e construção de agentes inteligentes; - Conhecimento em Azure Foundry e/ou AWS AI Services (Textract, Comprehend, SageMaker); - Vivência com bancos de dados relacionais (SQL Server) e orquestração de fluxos em nuvem; - Experiência prévia atuando como pré-venda técnico(a) ou em projetos consultivos; - Inglês avançado. Benefits - Plano de saúde e Assistência Odontológica; - Vale Refeição/Alimentação no cartão Flash; - Auxílio Home Office; - Gympass / Wellhub; - Seguro de vida; - Licença Maternidade/Paternidade estendida; - Parcerias e convênios diversos em educação, saúde e lazer (Universidades, escolas de Idioma, academias, clínicas de saúde...); - Cultura de Feedback contínuo, com: Feedbacks semestrais, 1:1, PDI (Plano de Desenvolvimento Individual) e BHS Experience.

Role Description We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development. Job Responsibilities - Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap. - Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education. - Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos. - Support setup, configuration, and QA of client models. - Drive continuous improvement of support processes, tools and user education materials. - Clearly communicate guidance and resolutions to users or internal teams. - Test new enhancements or fixes prior to release to ensure quality and expected behavior. - Prepare concise write-ups of confirmed bugs or feature requests for the development team. Qualifications - Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri. - Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools. - Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes. - Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels. - Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams. - Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops. - Familiarity with AI systems, natural language processing tools, or machine learning products. - Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems. - 5+ years of experience in client support for data analytics and reporting. Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Comprehensive package of benefits including paid time off. - Medical/dental/vision insurance. - 401(k) to eligible employees. - Bonus pay eligibility. Location This position can be located in the following area(s): United States (Remote).