Contact Center Experience Specialist - (Bilingual Japanese) Location: This role is designated as U.S. home-based remotem with preference for candidates residing near the following hubs: - Cincinnati, OH - Milwaukee, WI - Fargo, ND - Knoxville, TN - Twin Cities, MN - St. Louis, MO - Owensboro, KY - Atlanta, GA - Charlotte, NC - Oshkosh, WI - Dallas, TX - Phoenix/Tempe, AZ Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Basic Qualifications - High school diploma or equivalent - Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training - Bilingual ability to read, write, and speak in business-level proficiency of (Japanese) language and English Preferred Skills/Experience - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Schedule: This position operates on a split shift, meaning the workday is divided into two separate shifts with a break in between. Candidates must be comfortable with this schedule. 8:00am-12:00pm and 4:00pm - 8:00pm CST This is a remote position with preference for candidates residing near the following hubs: - Cincinnati, OH - Milwaukee, WI - Fargo, ND - Knoxville, TN - Twin Cities, MN - St. Louis, MO - Owensboro, KY - Atlanta, GA - Charlotte, NC - Oshkosh, WI - Dallas, TX - Phoenix/Tempe, AZ - Portland, OR Location expectations This role is designated as U.S. home-based remote. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

Role Description The Clinical Pharmacist will report into the Operations Team Manager. This role is primarily responsible for performing telephonic consultations with members to complete comprehensive medication reviews, adherence related consults, and improve disease state management. In addition, the clinical pharmacist will document the care delivered and communicate essential information to the member’s primary care providers. - Engage members telephonically and schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center. - Prioritize the privacy and confidentiality of the patient’s medical information, adhering to HIPAA regulations, and organizational policies at all times. - Utilize prescription claims data to generate clinical recommendations according to Medication Therapy Management and Retrospective Drug Utilization Review program protocols. - Assess medication regimen for unnecessary medications, ineffective medications, inappropriate doses, and adverse drug reactions. - Provide patient education on medication regimen and disease states. - Accurately document patient care notes and recommendations in an efficient, professional, concise and clear manner. - Keep current with new and emerging clinical trends. - Active participation in departmental meetings to improve clinical programs and enhance processes. - Follow all policies and procedures related to job. - Meet productivity and performance expectations set forth by management. - Support Clinical Service Engagement team as needed for special projects. - Other duties as assigned by Operations Manager. Qualifications - Current and unrestricted Pharmacist license in the state of residence. - 1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills. - Solid knowledge of disease state management guidelines and the 5 Core Elements of MTM Services. - Intermediate level of proficiency with Microsoft Word, Outlook, and Excel. - Ability to navigate approved MTM platforms and multi-task using multiple databases/platforms, and applications. - Ability to work a flexible schedule with rotating shifts between the hours of 10:00am and 8:00pm CST, Monday through Friday. - Bilingual proficiency in English and Spanish. Requirements - PharmD (Preferred). - Current and active Certified Diabetes Care and Education Specialist, Board Certified-Advanced Diabetes Management, ASHP Diabetes Management Certificate, or APhA Patient Centered Diabetes Care Certificate (Preferred). - Additional Pharmacist License in good standing in Alabama, Idaho, Kentucky, Louisiana, Maryland, Minnesota, Oregon, Tennessee, or Vermont (Preferred). - Pharmacy work experience in retail/community pharmacy and/or PBM, but will consider new graduate experientials (Preferred). - Call center experience (Preferred). - ACPE MTM Specialist (Preferred). - Certified Geriatric Specialist (Preferred). - Board Certified Pharmacist (Preferred). Soft Skills - Demonstrates interpersonal, consultative, and problem-solving skills. - Solid telephonic skills - Ability to speak clearly and communicate with senior citizens and healthcare professionals. - Capable of defusing conflict appropriately with solid conflict management skills. - Commitment to professionalism and a dedicated desire to advance patient care. - Ability to interact cross functionally within the organization. - Excellent attention to detail, time management, organizational, and prioritization skills. - Ability to balance multiple priorities. Benefits - You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. - Provide development for other roles you may be interested in.

Role Description With decades of expertise, RadNet is Leading Radiology Forward. When you join RadNet as a Medical Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders - patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: - Properly schedule all procedures and answer incoming calls in a courteous and professional manner. - Place calls to referring physicians for patients expressing difficulty with scheduling. - Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation, and comment entry. - Update account information at the point of scheduling. - Utilize RIS filter screens to answer questions associated with insurance, procedures, and preps. - Pre-register, scan documents, input clinical data as needed for appointments, and request films as needed. - Demonstrate competency regarding the need to safeguard patient property and Patient Health Information. - Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements. - Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals. - Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. - Demonstrate respect for patient boundaries and cultural sensitivities during all interactions. - Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. - Establish, nurture, and maintain cooperative working relationships. Qualifications - Passionate about patient care and exercise sound judgement. - Effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues. - Structured work approach, understanding complex problems, and ability to prioritize work in a fast-paced environment. Requirements - High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education). - Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills. - Ability to foster teamwork, inter-personal awareness, and initiative. - Medical terminology knowledge. Benefits - Comprehensive Medical, Dental, and Vision coverages. - Health Savings Accounts with employer funding. - Wellness dollars. - 401(k) Employer Match. - Free services at any of our imaging centers for you and your immediate family. - Pay Range $20.00-$24.00 Per Hour.

Role Description The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. - Responsible for coordinating testing services for patients by: - Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. - Working with healthcare providers to complete the required documentation and sample submission. - Confirming insurance eligibility and benefit levels. - Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. - Employee will be on the phone approximately 60-80% of the time. - Independently manage assigned work and meet production and quality metrics. - Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. - Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. - Participate in the Quality Assurance plan. - Comply with applicable CLIA and HIPAA regulations. Qualifications - High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree. - Fluent in Spanish is preferred/encouraged. - Excellent interpersonal and communication skills. - Preference given to higher net typing speed applicants. - Excellent listening, transcribing, and self-review skills. - PC experience, including familiarity with Excel, Word, Internet, and e-mail. - Able to manage several tasks simultaneously, often under pressure. - Excellent organizational and task management skills and professional judgment. - Enjoys problem solving and identifying patterns. - Hardworking individual who loves working on a team and supporting others. Requirements - Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally. - Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. - Use of equipment and tools necessary to perform essential job functions. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. You’re ready to help shape the future of medicine. Your work will have meaningful impact, and your dedication can change lives. Learn more at https://www.myriad.com and follow Myriad Genetics on LinkedIn. We are an equal opportunity employer and place high value on inclusion and belonging. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting recruiting@myriad.com . Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form. To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with Myriad Genetics will come from our employees, whose e-mail addresses end with "@myriad.com."