• Participate in the end-to-end customer onboarding lifecycle from contract signed through launch, stabilization, and handoff to Customer Success • Support project planning, timelines, milestones, risks, and dependencies across multiple concurrent implementations with the Onboarding Manager • Drive onboarding kickoff, requirements discovery, solution design workshops, UAT coordination, launch readiness, and post-launch stabilization • Act as the primary point of accountability for customer outcomes, delivery quality, and overall onboarding success • Work with customers, in close collaboration with Onboarding Managers, to understand requirements and advise on product implementation and customer roll-out • Review and analyze the client's business operations and processes to provide strategic guidance • Advise customers on integrations with third-party platforms and their capabilities • Coordinate the development and roll-out of new third-party integrations, working directly with customers, integration partners, and our Product team • Work with Product Managers, Technical Leads, Architects and Developers to ensure our product meets customer expectations • Ensure customer roll-outs are successful by providing technical implementation guidance and delivering the right solution • Improve on existing roll-out processes by incorporating customer feedback and best practices • Consistently work to deliver increased time to value with shorter implementation cycles • Receive customer feedback and work with the Product Management team to shape the future of our product • Analyze production issues reported from customers and escalate to Support and Product teams as necessary • Run pilots and roll out new products and features with key customers • Support documentation creation for end user consumption with the MENU Knowledge team • Serve as the subject matter expert for the onboarding and customer success team to support and drive the onboarding process of new technical products

Role Description Develop and cultivate productive relationships with providers, retail chains, strategic partners and their staff. Elevate providers’ understanding of how the company can maximize the growth of their practice. Educate providers on the company and its initiatives, leveraging team knowledge and resources. Demonstrate a broad knowledge of the organization's strategic direction to achieve growth objectives and operational goals. Act as an internal resource for business partners. - Establish relationships and become an expert in the assigned region on plans, programs and products. - Build relationships that result in positive adoption, the achievement of Vision Care program targets and support of strategic initiatives. - Research, analyze and resolve complex issues and escalations, coordinating with internal and external business partners when needed. - Negotiate and manage special provider contract arrangements and fees based on geographic patient access considerations, business needs, and client requests. - Analyze practice structure and interpret legal documents submitted by providers in support of their practice ownership information. - Determine the routing of applications based on the analysis. - Demonstrate analytical and investigative skills to manage, troubleshoot and resolve network, retail, and other non-traditional provider issues. - Escalate issues to the appropriate business areas and drive solutions when applicable. - Gather and review client/provider information to determine network composition that ensures client (performance guarantee) needs are met. - Compose professional and concise correspondence to providers, retail chains, strategic partners, clients, office staff, and governmental agencies. - Act as a communication focal point for critical provider outreach, during natural disaster relief efforts, activity recruitment, and surveys. Qualifications - Bachelors degree in Business, Communications, or other related area or equivalent experience. - 2+ years experience in a health care environment, preferably working with health care providers. - Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, experience handling and resolving escalated issues. - Advanced communication, influencing, and problem-solving skills. - Experience working directly with providers and staff on policies and procedures resolving complex issues. - Regularly exercise discretion and independent judgment in the performance of job duties. - Demonstrated ability to identify problems and provide creative solutions. - Strong attention to detail, multi-tasking, organizational skills, and customer service skills. - Proven ability to balance provider needs with corporate objectives. - Ability to work independently and in a team environment. Requirements - #LI-VISIONCARE Benefits - Compensation range for the role is listed below. - Applicable salary ranges may differ across markets. - Actual pay will be determined based on experience and other job-related factors permitted by law. - As a part of the compensation package, this role may include eligible bonuses and commissions. - Salary Ranges: $58,656.00 - $92,328.00 Company Description VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. - Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. - VSP Vision collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. - VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

• Manage team of high-performing Onboarding Project Managers • Manage resources in the role Manager, Global Client Onboarding • Assign projects, tasks, and clients to all Direct Reports • Drive high productivity in the Onboarding Account Management team through regular team meetings, plus 1:1 meeting with direct reports • Deliver regular reporting to the GCO Senior Management team on team metrics and SLA compliance • Provide Onboarding and Client Management guidance to the OPMs and colleagues outside of the GCO organization • Develop annual individual and team objectives • Deliver quarterly performance evaluations to OPMs • Support OPMs in Client Escalations and Drive Executive Communication • Lead completion of critical projects as needed for GCO organization • Manage Onboarding for Major Accounts as needed • Provide pre-sales client onboarding assistance for the sales organization • Ensure onboarding tasks are performed in accordance with documented ISO procedures • Ensure client information gathered during the Onboarding process is maintained in the Salesforce CRM system • Provide detailed and timely status reporting to all management as requested • Assure excellent client satisfaction with entire onboarding process • Identify and propose onboarding innovations and improvement opportunities

Role Description Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. The Contracts Specialist, Provider is responsible for managing and supporting provider contracts for all lines of business; Commercial, Medicare and Medi-Cal HMO and PPO for multiple medical groups and Independent Physician Associations throughout California. Primary duties include: - Drafting provider contract agreements and amendments. - Letter of Agreement negotiation and analyses. - Contract terminations. - Contract file integrity in contract management system. - Ancillary grid maintenance. - Contributing to operational implementation of all provider agreements. You will focus on: - Collaborating with the Contracting Department, internal and external stakeholders to support the successful execution of departmental and company goals. - Managing complex provider inquiries and/or problems related to operations, contract interpretation (e.g., DOFR, delegation), claims, and facilitating resolution. - Maintaining favorable relationships while ensuring the interest of the company. - Acting as a liaison between providers and internal departments including management, finance, medical services, claims, configuration, network management, customer service, legal, compliance, and others. - Assisting with the planning and scheduling of routine payer joint operations committee meetings with large provider groups and hospitals. - Developing and/or improving provider contracting existing tools, resources, contract language, physician education resource materials, job aides, policies, and procedures. - Managing and participating in the development and implementation of systems (e.g., Symplr/sPayer, Epic) that support network operations and management. - Managing departmental intranet webpages; updating content with tools and resources. - Developing and managing Contracting communications including distribution of fully executed contracts. - Contract Management and Maintenance; routing documents for signature, tracking necessary signatures, uploading contracts into database. - Supporting provider negotiations to achieve contracting strategy and attain budgeted results. - Analyzing data while collaborating and/or participating in discussions with colleagues and business partners. - Collaborating with internal stakeholders to develop provider value-based contracts. - Driving change and innovation through seeking and implementing value-added solutions. - Effectively communicating and advocating providers' needs to internal stakeholders. - Understanding provider relationships within the market and ensuring operational issues are visible to appropriate parties. - Assisting in the preparation and review of contract documentation for accuracy. - Researching, gathering, and organizing provider contracts for audits, projects, and negotiations. - Participating in ongoing departmental staff cross-training for continuous improvement. - Completing projects within scheduled time frames and established standards. - Soliciting information and feedback from operating departments regarding implementation and performance of contracts. - Administering and creating documents and mailings to providers. - Travel may be required, as determined by business need. Qualifications - College degree or equivalent experience. - Minimum 3-5 years’ experience in Managed Care provider network, required. - Basic financial analysis experience, required. - Minimum of 2 years of contracting or physician relations experience in responsible positions in healthcare contracting, required. Requirements - The Base Salary for this position is $75,000 - $90,000/year. Benefits - Excellent medical, vision, and dental coverage. - 401k savings plan with a company match. - Flexible time off and 9 Paid Holidays. Company Description Altais is committed to improving the healthcare experience for everyone, focusing on the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks.