Role Description As an IT Business Systems Administrator within PNC's Tempus Technologies organization, you will be responsible for the day-to-day administration, maintenance, and optimization of Tempus business systems and applications. This role requires a proactive and hands-on approach to ensure the seamless operations of IT systems, contributing to the efficiency and effectiveness of the overall business operations. - System Administration - Administer, maintain, and monitor business‑critical systems, enterprise platforms, and endpoint management solutions. - Perform routine maintenance, updates, and health checks to ensure stability and performance. - Remediate system‑level vulnerabilities through patching and configuration changes in coordination with Security. - Develop and maintain automation or scripts to support operational efficiency. - User Account Management - Manage user accounts, roles, and permissions in accordance with access control and security standards. - Support access changes, reviews, and remediation activities as required. - Support and Troubleshooting - Provide tier‑2/3 support for system‑related incidents and service requests. - Troubleshoot and resolve problems related to business systems and applications. - System Customization and Configuration - Configure and enhance systems to meet evolving business and operational requirements. - Participate in system changes, upgrades, and releases following established change management practices. - Integration and Collaboration - Collaborate with cross-functional teams to integrate business systems with other IT infrastructure components. - Support and troubleshoot integrations between business systems and other internal or third‑party platforms. - Documentation - Maintain accurate documentation for system configurations, processes, and support procedures. Qualifications - Proven experience as a Business Systems Administrator or similar role. - Strong understanding of business processes and the ability to translate them into technical requirements. - Excellent troubleshooting and problem-solving skills. - Effective communication and interpersonal skills. Requirements - PowerShell Scripting, Source Control (Git), and automation platforms (e.g., Bamboo) - Microsoft 365 Administration (Including SharePoint, Purview, Defender, etc.) - Azure / Entra ID Administration - Microsoft Intune - Active Directory and Group Policy - Windows Server and Hyper-V - macOS and Jamf (preferred, not required) - Basic Networking Concepts (Including DNS, DHCP, etc.) Benefits - Medical/prescription drug coverage (with a Health Savings Account feature) - Dental and vision options - Employee and spouse/child life insurance - Short and long-term disability protection - 401(k) with PNC match, pension and stock purchase plans - Dependent care reimbursement account - Back-up child/elder care - Adoption, surrogacy, and doula reimbursement - Educational assistance, including select programs fully paid - A robust wellness program with financial incentives - Maternity and/or parental leave - Up to 11 paid holidays each year - 9 occasional absence days each year, unless otherwise required by law - Between 15 to 25 vacation days each year, depending on career level and years of service

Role Description The Adobe Workfront Systems Administrator will be responsible for all aspects of the Adobe Workfront instance for the Development department in support of the Foundation's fundraising goals. This includes: - Daily support, ongoing configuration and maintenance, user management, creation of dashboards, reporting, capacity analysis, and troubleshooting issues. - Liaising with internal customers to understand business needs for enhancements to Adobe Workfront. - Making recommendations on how to satisfy business needs while considering best practices and standardization of use across the organization. - Driving the roadmap for system expansion and optimization. - Creating and maintaining process documentation. - Monitoring systems and workflow standards. - Managing integration with applications such as Office 365, Salesforce, and 4AllPortal through Adobe Workfront Fusion. - Working in partnership with Marketing and Public Relations on governance and best practices of the Adobe Workfront product. Qualifications - Bachelor's Degree in Computer Science, Informatics, Information Systems, Business, or related field (Required). - Master's Degree in Computer Science, Informatics, Information Systems, or another quantitative field (Preferred). Requirements - At least five (5) years of Workfront Experience or equivalent project management platform (Required). - At least five (5) years of implementing technology systems (Required). - At least five (5) years of managing projects, resources, timelines, and deliverables (Required). - At least four (4) years of building KPI reporting and analytics (Required). - At least four (4) years of technical support experience with strong interpersonal communication and troubleshooting skills (Required). - At least four (4) years of interacting with all levels of stakeholders (Required). - At least three (3) years of programming and developing applications (Preferred). - At least two (2) years of performing text mode reporting, user management, workflow/queue/custom forms configuration/customization (Preferred). Skills and Abilities - Technical knowledge and experience working with Workfront Fusion and understanding Workfront’s API to integrate with various platforms (Required proficiency). - Ability to understand complex requirements and combine them with Workfront best practices to translate them into functionality (Required proficiency). - Strong communication skills and experience presenting to clients and in both written and oral forms, with technical and non-technical staff at all levels of management (Required proficiency). - Flexibility with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities (Required proficiency). - Strong understanding of Adobe Workfront, with the ability to configure the system based on the needs of the organization (Required proficiency). - Experience in managing projects of high complexity to successful completion; ability to handle multiple concurrent systems and projects (Required proficiency). - Ability to build and maintain positive relationships with internal customers and external vendors (Required proficiency). Benefits - Salary Range: $89,840.00 - $114,550.00 Annually. - Factors such as skills and experience could result in an offer above the salary range noted in this job posting.

• Combine software and systems engineering in a cloud environment to help build and run large-scale, distributed and fault-tolerant systems • Deliver eLearning services to over a thousand clients, comprising almost 4 million users worldwide • Using scripting, automation and Infrastructure as a Code (IaC) to continuously improve the reliability, scalability, and performance of applications and services deployed on AWS • Performance tuning and configuration of MySQL, Linux system and application parameters supporting highly concurrent web stacks • Configure and manage systems through code using configuration management and IaC templating software such as Ansible, Terraform, Puppet, Chef, etc. • Providing top tier support to issues escalated from the Customer Success support team and interface with development teams to hand-off application issues • Engaging with development teams on the design, deployment, capacity needs and operations of microservices • Install and troubleshoot learning management systems including Moodle™ along with related plugins, modules, and 3rd party configurations • Providing advanced technical support to clients via email, phone, or other methods by identifying problems, researching answers, and guiding support team through appropriate steps to provide the best possible customer experience • Documenting procedures and share knowledge base articles throughout problem resolution and architecture development processes • Monitoring the availability, performance and health of production systems in support of meeting service level objectives using monitoring systems such as Icinga, New Relic, Prometheus, Grafana, CloudWatch, OpsGenie and PagerDuty • Participating in emergency incident response on-call rosters • Practicing blameless postmortems that lead to improvements in resiliency and reductions in alert fatigue

• Responsable del buen funcionamiento y funcionamiento de las actividades asignadas de todos los Sistemas Operativos (Linux & Windows) L2 & L3 como refuerzo al equipo actual • Planning maintenance activities such as server firmware upgrades, part change, and rack maintenance • Planning cabling and interconnection activities provides solutions to service deployment needs in accordance with Millicom's cabling and connectivity policies • Support Automation and delegation of tasks • Analysis of health, consumption and performance reports • Analysis of periodic capacity and demand reports generating recommendations and/or work plans • Planning the allocation and implementation of technological resources (hardware assembly, cabling, rack installation) • Support standard and complex facilities • Capacity management and sourcing of servers and parts • Manage licensing and logical resources • Planning the allocation of space and electrical requirements • Management and follow-up to opening cases with suppliers • Design, Coordination and Execution of medium-complexity work plans • Execution Non-standard changes and requirements • Diagnosis in medium-difficulty incidents • Documentation and execution of mid-difficulty grade windows • Reporting and proposals for improvements on platforms • Responding to feasibility on new features, platforms or projects • Hardware and Software Asset Management O.S. • Diagnosis and Resolution of Second Level Complexity Incidents (Medium and High) • Execution of Changes and non-standard requirements • Hardening or Secure Managed Platforms